Life360 Terms of Service forced arbitration agreement: Difference between revisions
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|Description=Life360's Terms of Service includes an arbitration clause requiring users of the service to waive their right to a jury trial. | |Description=Life360's Terms of Service includes an arbitration clause requiring users of the service to waive their right to a jury trial. | ||
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[[Life360]]'s Terms of Service includes an arbitration agreement which users must accept to use the app.<ref>{{Cite web |title=Life360 Terms of Service – Life360 Legal |url=https://life360-legal.zendesk.com/hc/en-us/articles/16124856472471-Life360-Terms-of-Service |archive-url=https://web.archive.org/web/20250928201814/https://life360-legal.zendesk.com/hc/en-us/articles/16124856472471-Life360-Terms-of-Service |archive-date=28 Sep 2025 |access-date=28 Sep 2025 |website=Life360 Legal}}</ref> This clause was expanded in July 2025. Opt-out options were not clear and Life360 had not notified users of the Terms of Service update.{{Citation needed}} | |||
==Background== | ==Background== | ||
{{ | Life360 is a company that offers a location sharing app "Life360" to provide safety features to families.<ref>{{Cite web |title=What is Life360? {{!}} About Our Company & Our Mission |url=https://www.life360.com/about |url-status=live |archive-url=https://archive.ph/uYEXT |archive-date=28 Sep 2025 |access-date=28 Sep 2025 |website=Life360}}</ref> The app is highly rated because of the included features.<ref>{{Cite web |title=Life360: Stay Connected & Safe - Apps on Google Play |url=https://play.google.com/store/apps/details?id=com.life360.android.safetymapd&hl=en_US |url-status=live |archive-url=https://web.archive.org/web/20250919224358/https://play.google.com/store/apps/details?id=com.life360.android.safetymapd&hl=en_US |archive-date=19 Sep 2025 |access-date=28 Sep 2025 |website=Google Play}}</ref><ref>{{Cite web |title=Life360: Stay Connected & Safe - Ratings and Reviews |url=https://apps.apple.com/us/app/life360-stay-connected-safe/id384830320?see-all=reviews |url-status=live |archive-url=https://web.archive.org/web/20250912234725/https://apps.apple.com/us/app/life360-stay-connected-safe/id384830320?see-all=reviews |archive-date=12 Sep 2025 |access-date=28 Sep 2025 |website=App Store}}</ref> Life360 has previously been involved in a lawsuit for [[Arity's alleged unauthorized driver data collection through mobile apps|selling user data to third parties.]]<ref>{{Cite web |title=Life360 - Lantern |url=https://lantern.labaton.com/case/life360 |url-status=dead |archive-url=https://web.archive.org/web/20250719222931/https://lantern.labaton.com/case/life360 |archive-date=19 Jul 2025 |access-date=28 Sep 2025 |website=Labaton}}</ref> | ||
== | ==Terms of Service arbitration clause== | ||
{{Ph-I-I}} | {{Ph-I-I}} | ||
[[File:Life360 ToS before and after.png|thumb|180px|Visual of the "Dispute Resolution" section expanded after 25 July 2025.]] | |||
[[File:Life360 ToS first time open.jpg|thumb|180px|In-app arbitration agreement banner with an "Agree" and "Emergency" button to bypass the new agreement in the case of a real emergency.]] | |||
[[File:Life360 ToS subsequent opens.png|thumb|180px|In-app banner after the first open of the Life360 app that required users to click the "Accept" button to continue using the app.]] | |||
After the lawsuit, the Terms of Service was updated to expand the arbitration clause. Users were not notified of the Terms of Service update outside of the app and had to accept the new terms to continue using the app.<ref>{{Cite web |date=4 Aug 2025 |title=Life 360 : r/classactions |url=https://old.reddit.com/r/classactions/comments/1m8imjp/life_360/n6y57n4/ |url-status=live |archive-url=https://web.archive.org/web/20260222222759/https://old.reddit.com/r/classactions/comments/1m8imjp/life_360/n6y57n4/ |archive-date=22 Feb 2026|access-date=28 Sep 2025 |website=Reddit}}</ref> | |||
===[Company]'s response=== | ===[Company]'s response=== | ||
{{Ph-I-ComR}} | {{Ph-I-ComR}} | ||
==Lawsuit== | ==Lawsuit== | ||
{{Ph-I-L}} | {{Ph-I-L}} | ||
==Consumer response== | ==Consumer response== | ||
{{Ph-I-ConR}} | {{Ph-I-ConR}} | ||
==References== | ==References== | ||
{{ | {{Reflist}} | ||
[[Category:Life360]] | |||
[[Category:Forced arbitration]] | |||