5CA: Difference between revisions
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{{CompanyCargo | {{CompanyCargo | ||
|Founded=1998 | |Founded=1998 | ||
|Industry=Customer Service Outsourcing | |Industry=Customer Service Outsourcing | ||
|Logo= | |Logo=5CA logo.svg | ||
|Type=Private | |Type=Private | ||
|Website=https://5ca.com | |Website=https://5ca.com | ||
|Description=5CA is a remote-first CX company representing some of the biggest names in gaming and tech. | |Description=5CA is a remote-first CX company representing some of the biggest names in gaming and tech. | ||
}} | }} | ||
==Consumer | '''5CA''' is a customer support outsourcing and technology company used by gaming and tech brands. | ||
==Consumer impact summary== | |||
{{Ph-C-CIS}} | {{Ph-C-CIS}} | ||
*'''Privacy:''' 5CA have been the source of at least one known data breach, involving the exposure of approximately 70,000 government IDs of Discord users.<ref name=":0">{{Cite web |date=3 Oct 2025 |title=Update on a Security Incident Involving Third-Party Customer Service |url=https://discord.com/press-releases/update-on-security-incident-involving-third-party-customer-service |url-status=live |archive-url=https://web.archive.org/web/20251220165327/https://discord.com/press-releases/update-on-security-incident-involving-third-party-customer-service |archive-date=20 Dec 2025 |access-date=13 Oct 2025 |website=[[Discord]]}}</ref> | |||
==Incidents== | ==Incidents== | ||
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | ||
== | ===Discord third-party customer cervice data breach (''2025'')=== | ||
{{ | {{Main|Discord / 5CA Data Breach}} | ||
On 3 October 2025, Discord issued a press release announcing "a Security Incident Involving Third-Party Customer Service [5CA]", in which "The unauthorized party [...] gained access to a small number of government‑ID images (e.g., driver’s license, passport) from users who had appealed an age determination". The total number of ID images exposed was approximately 70,000.<ref name=":0" /> | |||
==See also== | ==See also== | ||
*[[Discord]] | |||
==References== | ==References== | ||
{{ | {{Reflist}} | ||
[[Category:{{PAGENAME}}]] | [[Category:{{PAGENAME}}]] | ||
[[Category:Companies]] | |||