GoPro: Difference between revisions
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{{CompanyCargo | |||
|Description=American technology company known for small and durable cameras. | |||
|Founded=2002 | |||
|Industry=Cameras, Electronics | |||
|Logo=GoPro logo.png | |||
|ParentCompany= | |||
|Type=Public | |||
|Website=https://www.gopro.com/ | |||
}} | |||
{{ | '''{{Wplink|GoPro|GoPro, Inc.}}''' is an American technology company specializing in action cameras and related accessories. It was founded in 2002 by Nick Woodman<ref>{{Cite web |last=Mac |first=Ryan |date=4 March 2013 |title=GoPro Evolution: From 35mm Film To America's Fastest-Growing Camera Company |url=https://www.forbes.com/sites/ryanmac/2013/03/04/gopro-evolution-from-35mm-film-to-americas-fastest-growing-camera-company/ |url-status=live |archive-url=https://web.archive.org/web/20170720224637/https://www.forbes.com/sites/ryanmac/2013/03/04/gopro-evolution-from-35mm-film-to-americas-fastest-growing-camera-company/#57e793e64069 |archive-date=20 Jul 2017 |access-date=25 Nov 2025 |website=Forbes}}</ref> | ||
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==Consumer impact summary== | ==Consumer impact summary== | ||
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GoPro advertises that its Hero series of cameras are waterproof, but their published warranty excludes water damage. | GoPro advertises that its Hero series of cameras are waterproof, but their published warranty excludes water damage. | ||
Upon purchasing the GoPro Hero 13 (and possibly other models), the camera requires a firmware update to be installed before it can be used. While GoPro recommends using their app for this purpose, they do provide a manual installation method via SD card<ref>{{Cite web |title=Product Updates |url=https://gopro.com/en/us/update |url-status=live |access-date=2025-11-24 |website=GoPro}}</ref>. | Upon purchasing the GoPro Hero 13 (and possibly other models), the camera requires a firmware update to be installed before it can be used. While GoPro recommends using their app for this purpose, they do provide a manual installation method via SD card<ref>{{Cite web |title=Product Updates |url=https://gopro.com/en/us/update |url-status=live |access-date=2025-11-24 |website=GoPro |archive-url=http://web.archive.org/web/20251226012039/https://gopro.com/en/us/update |archive-date=26 Dec 2025}}</ref>. | ||
==Incidents== | ==Incidents== | ||
{{ | This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | ||
===Mandatory Login (Oct 2016)=== | |||
In October 2016, GoPro updated their mobile app to include a mandatory login<ref>{{Cite web |date=2016-10-02 |title=Mandatory login after upgrade |url=https://community.gopro.com/s/question/0D53b00008BtlezCAB/mandatory-login-after-upgrade |access-date=2026-01-06 |website=GoPro Support Forum}}</ref>. This resulted in many customer being unable to use the app to control their devices as advertised, as they were using them in remote areas with no internet connection. | |||
After community push back, GoPro added an internet connectivity check so that the login prompt would only display if the app was connected to the internet. This allowed a workaround of disabling internet access to the app via the application system settings<ref>{{Cite web |date=2018-05-20 |title=Is the forced login back on the GoPro app? |url=https://www.reddit.com/r/gopro/comments/8ksoki/is_the_forced_login_back_on_the_gopro_app/ |access-date=2026-01-06 |website=Reddit |archive-url=http://web.archive.org/web/20230610105808/https://old.reddit.com/r/gopro/comments/8ksoki/is_the_forced_login_back_on_the_gopro_app/ |archive-date=10 Jun 2023}}</ref>. | |||
===False advertising (September 2023)=== | |||
===False advertising ( | {{Main|GoPro advertises waterproof cameras despite design flaw and lack of warranty}} | ||
{{Main|GoPro | |||
The product page of the '''GoPro HERO12 Black''' asserts that the camera is "Waterproof to 33ft (10m)" without a housing.<ref>https://gopro.com/en/us/shop/cameras/hero12-black/CHDHX-121-master.html ([http://web.archive.org/web/20251226011929/https://gopro.com/en/us/shop/cameras/hero12-black/CHDHX-121-master.html Archived])</ref> Despite said information the warranty by GoPro specifically says:<blockquote>''Because of possible user resealing errors, this product is not warranted against water housing leakage or any resulting damage.''<ref>https://community.gopro.com/s/article/Warranty-Information?language=en_US ([http://web.archive.org/web/20251201151110/https://community.gopro.com/s/article/Warranty-Information?language=en_US Archived])</ref></blockquote> | |||
===Must agree to Terms of Use before using camera=== | ===Must agree to Terms of Use before using camera=== | ||
Upon turning on the device, the device will ask you to agree to their Terms of Use agreement<ref>{{Cite web |date=2024-04-11 |title=Terms of Use |url=https://gopro.com/en/us/legal/terms |url-status=live |access-date=2025-11-24 |website=GoPro}}</ref> and will refuse to function as a camera until you click agree. | Upon turning on the device, the device will ask you to agree to their Terms of Use agreement<ref>{{Cite web |date=2024-04-11 |title=Terms of Use |url=https://gopro.com/en/us/legal/terms |url-status=live |access-date=2025-11-24 |website=GoPro |archive-url=http://web.archive.org/web/20251105142436/https://gopro.com/en/us/legal/terms |archive-date=5 Nov 2025}}</ref> and will refuse to function as a camera until you click agree. | ||
====Binding Arbitration Agreement==== | ====Binding Arbitration Agreement==== | ||
Their Terms of Use which includes a binding arbitration agreement and waiver against class action lawsuits:<blockquote> | Their Terms of Use which includes a binding arbitration agreement and waiver against class action lawsuits, which can deprive users of their right to hold GoPro accountable in a court of law:<blockquote> | ||
=====20. Dispute Resolution; Binding Arbitration Clause and Class Waiver===== | =====20. Dispute Resolution; Binding Arbitration Clause and Class Waiver===== | ||
PLEASE READ THIS SECTION CAREFULLY. IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS—INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT (BY REQUIRING YOUR DISPUTE TO BE SUBMITTED TO ARBITRATION) AND LIMITING YOUR RIGHTS TO RESOLVE YOUR DISPUTE AS PART OF A CLASS. | PLEASE READ THIS SECTION CAREFULLY. IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS—INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT (BY REQUIRING YOUR DISPUTE TO BE SUBMITTED TO ARBITRATION) AND LIMITING YOUR RIGHTS TO RESOLVE YOUR DISPUTE AS PART OF A CLASS. | ||
As detailed herein, the Terms of Use mandate that all disputes between you and GoPro be resolved first through an informal dispute resolution process. In the event informal resolution fails, the Terms of Use further mandate that all disputes (except those identified in Section 20.3) be formally resolved through binding arbitration. Binding arbitration means that an arbitrator, and not any federal, state or local court or agency, shall have exclusive authority to resolve such disputes. Consequently, you should read the entirety of Section 20 carefully as it may significantly affect your legal rights.</blockquote>However, it seems that users can opt out of this arbitration agreement by notifying GoPro within 30 days of using their "Service" (which includes their website as well as cameras):<blockquote>'''20.4 30-Day Right to Opt Out.''' | As detailed herein, the Terms of Use mandate that all disputes between you and GoPro be resolved first through an informal dispute resolution process. In the event informal resolution fails, the Terms of Use further mandate that all disputes (except those identified in Section 20.3) be formally resolved through binding arbitration. Binding arbitration means that an arbitrator, and not any federal, state or local court or agency, shall have exclusive authority to resolve such disputes. Consequently, you should read the entirety of Section 20 carefully as it may significantly affect your legal rights. ''[...]''</blockquote>However, it seems that users can opt out of this arbitration agreement by notifying GoPro within 30 days of using their "Service" (which includes their website as well as cameras):<blockquote>'''20.4 30-Day Right to Opt Out.''' | ||
You have the right to opt-out and not be bound by the arbitration and class action waiver provisions set forth above by sending written notice, signed by you, of your decision to opt-out to the following address: [email protected]. The notice must be sent within 30 days of April 11, 2024 or your first use of the Services, whichever is later; otherwise, you shall be bound to arbitrate disputes in accordance with the terms of Section 20.2. If you opt-out of the arbitration provisions, GoPro also will not be bound by them.</blockquote> | You have the right to opt-out and not be bound by the arbitration and class action waiver provisions set forth above by sending written notice, signed by you, of your decision to opt-out to the following address: [email protected]. The notice must be sent within 30 days of April 11, 2024 or your first use of the Services, whichever is later; otherwise, you shall be bound to arbitrate disputes in accordance with the terms of Section 20.2. If you opt-out of the arbitration provisions, GoPro also will not be bound by them. ''[...]''</blockquote> | ||
====Products purchased on GoPro.com cannot be resold==== | ====Products purchased on GoPro.com cannot be resold==== | ||
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==Products== | ==Products== | ||
* GoPro Fusion | |||
* GoPro HERO | |||
* GoPro HERO 1 | * GoPro HERO 1 | ||
* GoPro HERO 2 | * GoPro HERO 2 | ||
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* GoPro HERO 4 Silver | * GoPro HERO 4 Silver | ||
* GoPro HERO 4 Black | * GoPro HERO 4 Black | ||
* GoPro HERO 5 Session | * GoPro HERO 5 Session | ||
* GoPro HERO 5 Black | * GoPro HERO 5 Black | ||
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* GoPro HERO 12 Black | * GoPro HERO 12 Black | ||
* GoPro HERO 13 Black | * GoPro HERO 13 Black | ||
* GoPro | * GoPro MAX | ||
==See also== | ==See also== | ||
*[[DJI | *[[DJI]] | ||
*[[Insta360]] | |||
==References== | ==References== | ||
{{Reflist}} | {{Reflist}} | ||
[[Category:GoPro]] | [[Category:GoPro]] | ||