GoPro: Difference between revisions
Added mandatory login incident |
mNo edit summary |
||
| (5 intermediate revisions by 4 users not shown) | |||
| Line 1: | Line 1: | ||
{{StubNotice}} | {{StubNotice}} | ||
{{CompanyCargo | |||
|Description=American technology company known for small and durable cameras. | |||
|Founded=2002 | |||
|Industry=Cameras, Electronics | |||
|Logo=GoPro logo.png | |||
|ParentCompany= | |||
|Type=Public | |||
|Website=https://www.gopro.com/ | |||
}} | |||
{{ | '''{{Wplink|GoPro|GoPro, Inc.}}''' is an American technology company specializing in action cameras and related accessories. It was founded in 2002 by Nick Woodman<ref>{{Cite web |last=Mac |first=Ryan |date=4 March 2013 |title=GoPro Evolution: From 35mm Film To America's Fastest-Growing Camera Company |url=https://www.forbes.com/sites/ryanmac/2013/03/04/gopro-evolution-from-35mm-film-to-americas-fastest-growing-camera-company/ |url-status=live |archive-url=https://web.archive.org/web/20170720224637/https://www.forbes.com/sites/ryanmac/2013/03/04/gopro-evolution-from-35mm-film-to-americas-fastest-growing-camera-company/#57e793e64069 |archive-date=20 Jul 2017 |access-date=25 Nov 2025 |website=Forbes}}</ref> | ||
| | |||
| | |||
==Consumer impact summary== | ==Consumer impact summary== | ||
| Line 14: | Line 16: | ||
GoPro advertises that its Hero series of cameras are waterproof, but their published warranty excludes water damage. | GoPro advertises that its Hero series of cameras are waterproof, but their published warranty excludes water damage. | ||
Upon purchasing the GoPro Hero 13 (and possibly other models), the camera requires a firmware update to be installed before it can be used. While GoPro recommends using their app for this purpose, they do provide a manual installation method via SD card<ref>{{Cite web |title=Product Updates |url=https://gopro.com/en/us/update |url-status=live |access-date=2025-11-24 |website=GoPro}}</ref>. | Upon purchasing the GoPro Hero 13 (and possibly other models), the camera requires a firmware update to be installed before it can be used. While GoPro recommends using their app for this purpose, they do provide a manual installation method via SD card<ref>{{Cite web |title=Product Updates |url=https://gopro.com/en/us/update |url-status=live |access-date=2025-11-24 |website=GoPro |archive-url=http://web.archive.org/web/20251226012039/https://gopro.com/en/us/update |archive-date=26 Dec 2025}}</ref>. | ||
==Incidents== | ==Incidents== | ||
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | ||
=== Mandatory Login (Oct 2016) === | ===Mandatory Login (Oct 2016)=== | ||
In October 2016, GoPro updated their mobile app to include a mandatory login<ref>{{Cite web |date=2016-10-02 |title=Mandatory login after upgrade |url=https://community.gopro.com/s/question/0D53b00008BtlezCAB/mandatory-login-after-upgrade |access-date=2026-01-06 |website=GoPro Support Forum}}</ref>. This resulted in many customer being unable to use the app to control their devices as advertised, as they were using them in remote areas with no internet connection. | In October 2016, GoPro updated their mobile app to include a mandatory login<ref>{{Cite web |date=2016-10-02 |title=Mandatory login after upgrade |url=https://community.gopro.com/s/question/0D53b00008BtlezCAB/mandatory-login-after-upgrade |access-date=2026-01-06 |website=GoPro Support Forum}}</ref>. This resulted in many customer being unable to use the app to control their devices as advertised, as they were using them in remote areas with no internet connection. | ||
After community push back, GoPro added an internet connectivity check so that the login prompt would only display if the app was connected to the internet. This allowed a workaround of disabling internet access to the app via the application system settings<ref>{{Cite web |date=2018-05-20 |title=Is the forced login back on the GoPro app? |url=https://www.reddit.com/r/gopro/comments/8ksoki/is_the_forced_login_back_on_the_gopro_app/ |access-date=2026-01-06 |website=Reddit}}</ref>. | After community push back, GoPro added an internet connectivity check so that the login prompt would only display if the app was connected to the internet. This allowed a workaround of disabling internet access to the app via the application system settings<ref>{{Cite web |date=2018-05-20 |title=Is the forced login back on the GoPro app? |url=https://www.reddit.com/r/gopro/comments/8ksoki/is_the_forced_login_back_on_the_gopro_app/ |access-date=2026-01-06 |website=Reddit |archive-url=http://web.archive.org/web/20230610105808/https://old.reddit.com/r/gopro/comments/8ksoki/is_the_forced_login_back_on_the_gopro_app/ |archive-date=10 Jun 2023}}</ref>. | ||
===False advertising ( | ===False advertising (September 2023)=== | ||
{{Main|GoPro | {{Main|GoPro advertises waterproof cameras despite design flaw and lack of warranty}} | ||
The product page of the '''GoPro HERO12 Black''' asserts that the camera is "Waterproof to 33ft (10m)" without a housing.<ref>https://gopro.com/en/us/shop/cameras/hero12-black/CHDHX-121-master.html ([http://web.archive.org/web/20251226011929/https://gopro.com/en/us/shop/cameras/hero12-black/CHDHX-121-master.html Archived])</ref> Despite said information the warranty by GoPro specifically says:<blockquote>''Because of possible user resealing errors, this product is not warranted against water housing leakage or any resulting damage.''<ref>https://community.gopro.com/s/article/Warranty-Information?language=en_US ([http://web.archive.org/web/20251201151110/https://community.gopro.com/s/article/Warranty-Information?language=en_US Archived])</ref></blockquote> | |||
===Must agree to Terms of Use before using camera=== | ===Must agree to Terms of Use before using camera=== | ||
Upon turning on the device, the device will ask you to agree to their Terms of Use agreement<ref>{{Cite web |date=2024-04-11 |title=Terms of Use |url=https://gopro.com/en/us/legal/terms |url-status=live |access-date=2025-11-24 |website=GoPro}}</ref> and will refuse to function as a camera until you click agree. | Upon turning on the device, the device will ask you to agree to their Terms of Use agreement<ref>{{Cite web |date=2024-04-11 |title=Terms of Use |url=https://gopro.com/en/us/legal/terms |url-status=live |access-date=2025-11-24 |website=GoPro |archive-url=http://web.archive.org/web/20251105142436/https://gopro.com/en/us/legal/terms |archive-date=5 Nov 2025}}</ref> and will refuse to function as a camera until you click agree. | ||
====Binding Arbitration Agreement==== | ====Binding Arbitration Agreement==== | ||
| Line 49: | Line 50: | ||
==Products== | ==Products== | ||
* GoPro Fusion | |||
* GoPro HERO | |||
* GoPro HERO 1 | * GoPro HERO 1 | ||
* GoPro HERO 2 | * GoPro HERO 2 | ||
| Line 55: | Line 58: | ||
* GoPro HERO 4 Silver | * GoPro HERO 4 Silver | ||
* GoPro HERO 4 Black | * GoPro HERO 4 Black | ||
* GoPro HERO 5 Session | * GoPro HERO 5 Session | ||
* GoPro HERO 5 Black | * GoPro HERO 5 Black | ||
| Line 69: | Line 70: | ||
* GoPro HERO 12 Black | * GoPro HERO 12 Black | ||
* GoPro HERO 13 Black | * GoPro HERO 13 Black | ||
* GoPro | * GoPro MAX | ||
==See also== | ==See also== | ||
*[[DJI | *[[DJI]] | ||
*[[Insta360]] | |||
==References== | ==References== | ||
{{Reflist}} | {{Reflist}} | ||
[[Category:GoPro]] | [[Category:GoPro]] | ||