GoPro: Difference between revisions

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{{CompanyCargo

|Description=American technology company known for small and durable cameras.

|Founded=2002

|Industry=Cameras, Electronics

|Logo=GoPro logo.png

|ParentCompany=

|Type=Public

|Website=https://www.gopro.com/

}}

~~{{InfoboxCompany~~

'''{{Wplink|GoPro|GoPro, Inc.}}''' is an American technology company specializing in action cameras and related accessories. It was founded in 2002 by Nick Woodman<ref>{{Cite web |last=Mac |first=Ryan |date=4 March 2013 |title=GoPro Evolution: From 35mm Film To America's Fastest-Growing Camera Company |url=https://www.forbes.com/sites/ryanmac/2013/03/04/gopro-evolution-from-35mm-film-to-americas-fastest-growing-camera-company/ |url-status=live |archive-url=https://web.archive.org/web/20170720224637/https://www.forbes.com/sites/ryanmac/2013/03/04/gopro-evolution-from-35mm-film-to-americas-fastest-growing-camera-company/#57e793e64069 |archive-date=20 Jul 2017 |access-date=25 Nov 2025 |website=Forbes}}</ref>

~~| Name = GoPro~~

~~| Type =Private~~

~~| Industry =Technology, Consumer Electronics, Videography~~

~~| Official Website =https://www.gopro.com/~~

~~|Founded=2002|Logo=GoPro logo.svg.png}}~~

'''{{~~wplink~~|GoPro|GoPro, Inc.}}''' is an American technology company specializing in action cameras and related accessories. It was founded in 2002 by Nick Woodman<ref>{{Cite web |last=Mac |first=Ryan |date=4 March 2013 |title=GoPro Evolution: From 35mm Film To America's Fastest-Growing Camera Company |url=https://www.forbes.com/sites/ryanmac/2013/03/04/gopro-evolution-from-35mm-film-to-americas-fastest-growing-camera-company/ |url-status=live |archive-url=https://web.archive.org/web/20170720224637/https://www.forbes.com/sites/ryanmac/2013/03/04/gopro-evolution-from-35mm-film-to-americas-fastest-growing-camera-company/#57e793e64069 |archive-date=20 Jul 2017 |access-date=25 Nov 2025 |website=Forbes}}</ref>

==Consumer impact summary==

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GoPro advertises that its Hero series of cameras are waterproof, but their published warranty excludes water damage.

Upon purchasing the GoPro Hero 13 (and possibly other models), the camera requires a firmware update to be installed before it can be used. While GoPro recommends using their app for this purpose, they do provide a manual installation method via SD card<ref>{{Cite web |title=Product Updates |url=https://gopro.com/en/us/update |url-status=live |access-date=2025-11-24 |website=GoPro}}</ref>.

Upon purchasing the GoPro Hero 13 (and possibly other models), the camera requires a firmware update to be installed before it can be used. While GoPro recommends using their app for this purpose, they do provide a manual installation method via SD card<ref>{{Cite web |title=Product Updates |url=https://gopro.com/en/us/update |url-status=live |access-date=2025-11-24 |website=GoPro |archive-url=http://web.archive.org/web/20251226012039/https://gopro.com/en/us/update |archive-date=26 Dec 2025}}</ref>.

==Incidents==

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In October 2016, GoPro updated their mobile app to include a mandatory login<ref>{{Cite web |date=2016-10-02 |title=Mandatory login after upgrade |url=https://community.gopro.com/s/question/0D53b00008BtlezCAB/mandatory-login-after-upgrade |access-date=2026-01-06 |website=GoPro Support Forum}}</ref>. This resulted in many customer being unable to use the app to control their devices as advertised, as they were using them in remote areas with no internet connection.

After community push back, GoPro added an internet connectivity check so that the login prompt would only display if the app was connected to the internet. This allowed a workaround of disabling internet access to the app via the application system settings<ref>{{Cite web |date=2018-05-20 |title=Is the forced login back on the GoPro app? |url=https://www.reddit.com/r/gopro/comments/8ksoki/is_the_forced_login_back_on_the_gopro_app/ |access-date=2026-01-06 |website=Reddit}}</ref>.

After community push back, GoPro added an internet connectivity check so that the login prompt would only display if the app was connected to the internet. This allowed a workaround of disabling internet access to the app via the application system settings<ref>{{Cite web |date=2018-05-20 |title=Is the forced login back on the GoPro app? |url=https://www.reddit.com/r/gopro/comments/8ksoki/is_the_forced_login_back_on_the_gopro_app/ |access-date=2026-01-06 |website=Reddit |archive-url=http://web.archive.org/web/20230610105808/https://old.reddit.com/r/gopro/comments/8ksoki/is_the_forced_login_back_on_the_gopro_app/ |archive-date=10 Jun 2023}}</ref>.

===False advertising (September 2023)===

{{Main|GoPro advertises waterproof cameras despite design flaw and lack of warranty}}

~~===False advertising (~~''~~date~~'')~~===~~

The product page of the '''GoPro HERO12 Black''' asserts that the camera is "Waterproof to 33ft (10m)" without a housing.<ref>https://gopro.com/en/us/shop/cameras/hero12-black/CHDHX-121-master.html ([http://web.archive.org/web/20251226011929/https://gopro.com/en/us/shop/cameras/hero12-black/CHDHX-121-master.html Archived])</ref> Despite said information the warranty by GoPro specifically says:<blockquote>''Because of possible user resealing errors, this product is not warranted against water housing leakage or any resulting damage.''<ref>https://community.gopro.com/s/article/Warranty-Information?language=en_US ([http://web.archive.org/web/20251201151110/https://community.gopro.com/s/article/Warranty-Information?language=en_US Archived])</ref></blockquote>

~~{{Main|~~GoPro ~~falsly advertising camera as waterproof}}~~

~~Short summary~~ of ~~the incident~~ (~~could be the same as the summary preceding the~~ article).

===Must agree to Terms of Use before using camera===

Upon turning on the device, the device will ask you to agree to their Terms of Use agreement<ref>{{Cite web |date=2024-04-11 |title=Terms of Use |url=https://gopro.com/en/us/legal/terms |url-status=live |access-date=2025-11-24 |website=GoPro}}</ref> and will refuse to function as a camera until you click agree.

Upon turning on the device, the device will ask you to agree to their Terms of Use agreement<ref>{{Cite web |date=2024-04-11 |title=Terms of Use |url=https://gopro.com/en/us/legal/terms |url-status=live |access-date=2025-11-24 |website=GoPro |archive-url=http://web.archive.org/web/20251105142436/https://gopro.com/en/us/legal/terms |archive-date=5 Nov 2025}}</ref> and will refuse to function as a camera until you click agree.

====Binding Arbitration Agreement====

@@ Line 1: / Line 1: @@
 {{StubNotice}}
+{{CompanyCargo
+|Description=American technology company known for small and durable cameras.
+|Founded=2002
+|Industry=Cameras, Electronics
+|Logo=GoPro logo.png
+|ParentCompany=
+|Type=Public
+|Website=https://www.gopro.com/
+}}
-{{InfoboxCompany
+'''{{Wplink|GoPro|GoPro, Inc.}}''' is an American technology company specializing in action cameras and related accessories. It was founded in 2002 by Nick Woodman<ref>{{Cite web |last=Mac |first=Ryan |date=4 March 2013 |title=GoPro Evolution: From 35mm Film To America's Fastest-Growing Camera Company |url=https://www.forbes.com/sites/ryanmac/2013/03/04/gopro-evolution-from-35mm-film-to-americas-fastest-growing-camera-company/ |url-status=live |archive-url=https://web.archive.org/web/20170720224637/https://www.forbes.com/sites/ryanmac/2013/03/04/gopro-evolution-from-35mm-film-to-americas-fastest-growing-camera-company/#57e793e64069 |archive-date=20 Jul 2017 |access-date=25 Nov 2025 |website=Forbes}}</ref>
-| Name = GoPro
-| Type =Private
-| Industry =Technology, Consumer Electronics, Videography
-| Official Website =https://www.gopro.com/
-|Founded=2002|Logo=GoPro logo.svg.png}}
-'''{{wplink|GoPro|GoPro, Inc.}}''' is an American technology company specializing in action cameras and related accessories. It was founded in 2002 by Nick Woodman<ref>{{Cite web |last=Mac |first=Ryan |date=4 March 2013 |title=GoPro Evolution: From 35mm Film To America's Fastest-Growing Camera Company |url=https://www.forbes.com/sites/ryanmac/2013/03/04/gopro-evolution-from-35mm-film-to-americas-fastest-growing-camera-company/ |url-status=live |archive-url=https://web.archive.org/web/20170720224637/https://www.forbes.com/sites/ryanmac/2013/03/04/gopro-evolution-from-35mm-film-to-americas-fastest-growing-camera-company/#57e793e64069 |archive-date=20 Jul 2017 |access-date=25 Nov 2025 |website=Forbes}}</ref>
 ==Consumer impact summary==
@@ Line 14: / Line 16: @@
 GoPro advertises that its Hero series of cameras are waterproof, but their published warranty excludes water damage.
-Upon purchasing the GoPro Hero 13 (and possibly other models), the camera requires a firmware update to be installed before it can be used. While GoPro recommends using their app for this purpose, they do provide a manual installation method via SD card<ref>{{Cite web |title=Product Updates |url=https://gopro.com/en/us/update |url-status=live |access-date=2025-11-24 |website=GoPro}}</ref>.
+Upon purchasing the GoPro Hero 13 (and possibly other models), the camera requires a firmware update to be installed before it can be used. While GoPro recommends using their app for this purpose, they do provide a manual installation method via SD card<ref>{{Cite web |title=Product Updates |url=https://gopro.com/en/us/update |url-status=live |access-date=2025-11-24 |website=GoPro |archive-url=http://web.archive.org/web/20251226012039/https://gopro.com/en/us/update |archive-date=26 Dec 2025}}</ref>.
 ==Incidents==
@@ Line 22: / Line 24: @@
 In October 2016, GoPro updated their mobile app to include a mandatory login<ref>{{Cite web |date=2016-10-02 |title=Mandatory login after upgrade |url=https://community.gopro.com/s/question/0D53b00008BtlezCAB/mandatory-login-after-upgrade |access-date=2026-01-06 |website=GoPro Support Forum}}</ref>. This resulted in many customer being unable to use the app to control their devices as advertised, as they were using them in remote areas with no internet connection.
-After community push back, GoPro added an internet connectivity check so that the login prompt would only display if the app was connected to the internet. This allowed a workaround of disabling internet access to the app via the application system settings<ref>{{Cite web |date=2018-05-20 |title=Is the forced login back on the GoPro app? |url=https://www.reddit.com/r/gopro/comments/8ksoki/is_the_forced_login_back_on_the_gopro_app/ |access-date=2026-01-06 |website=Reddit}}</ref>.
+After community push back, GoPro added an internet connectivity check so that the login prompt would only display if the app was connected to the internet. This allowed a workaround of disabling internet access to the app via the application system settings<ref>{{Cite web |date=2018-05-20 |title=Is the forced login back on the GoPro app? |url=https://www.reddit.com/r/gopro/comments/8ksoki/is_the_forced_login_back_on_the_gopro_app/ |access-date=2026-01-06 |website=Reddit |archive-url=http://web.archive.org/web/20230610105808/https://old.reddit.com/r/gopro/comments/8ksoki/is_the_forced_login_back_on_the_gopro_app/ |archive-date=10 Jun 2023}}</ref>.
+===False advertising (September 2023)===
+{{Main|GoPro advertises waterproof cameras despite design flaw and lack of warranty}}
-===False advertising (''date'')===
+The product page of the '''GoPro HERO12 Black''' asserts that the camera is "Waterproof to 33ft (10m)" without a housing.<ref>https://gopro.com/en/us/shop/cameras/hero12-black/CHDHX-121-master.html ([http://web.archive.org/web/20251226011929/https://gopro.com/en/us/shop/cameras/hero12-black/CHDHX-121-master.html Archived])</ref> Despite said information the warranty by GoPro specifically says:<blockquote>''Because of possible user resealing errors, this product is not warranted against water housing leakage or any resulting damage.''<ref>https://community.gopro.com/s/article/Warranty-Information?language=en_US ([http://web.archive.org/web/20251201151110/https://community.gopro.com/s/article/Warranty-Information?language=en_US Archived])</ref></blockquote>
-{{Main|GoPro falsly advertising camera as waterproof}}
-Short summary of the incident (could be the same as the summary preceding the article).
 ===Must agree to Terms of Use before using camera===
-Upon turning on the device, the device will ask you to agree to their Terms of Use agreement<ref>{{Cite web |date=2024-04-11 |title=Terms of Use |url=https://gopro.com/en/us/legal/terms |url-status=live |access-date=2025-11-24 |website=GoPro}}</ref> and will refuse to function as a camera until you click agree.
+Upon turning on the device, the device will ask you to agree to their Terms of Use agreement<ref>{{Cite web |date=2024-04-11 |title=Terms of Use |url=https://gopro.com/en/us/legal/terms |url-status=live |access-date=2025-11-24 |website=GoPro |archive-url=http://web.archive.org/web/20251105142436/https://gopro.com/en/us/legal/terms |archive-date=5 Nov 2025}}</ref> and will refuse to function as a camera until you click agree.
 ====Binding Arbitration Agreement====