SiriusXM: Difference between revisions

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This is a list of all consumer protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

===Lifetime licenses ('''2019''')===

In 2019, a lawsuit was filed alleging the lifetime memberships that costed $357-$755 should be good for the life of the consumer rather than the device itself.<ref>{{Cite web|url=https://www.advanced-television.com/2021/02/11/siriusxm-loses-lifetime-sub-lawsuit/|~~title~~=~~SiriusXM~~ loses ~~‘Lifetime Sub’~~ lawsuit|~~first~~=~~Chris|last=Forrester|work=Advanced-Television.com~~|access-date=2025-03-13|~~date~~=~~2021~~-~~02-11~~}}</ref> The lawsuit was settled in 2021, with 964,000 individuals receiving $421.5 million in benefits.<ref>{{Cite web|url=https://www.insideradio.com/free/nearly-1-million-people-will-get-lifetime-subscriptions-in-siriusxm-settlement/article_8535b348-6d0d-11eb-a831-430bacb6c9e6.html|~~title~~=~~Nearly~~ 1 ~~Million People Will Get Lifetime Subscriptions In SiriusXM Settlement~~.|date=2021~~-02-12|work=InsideRadio.com~~|access-date=2025-03-13}}</ref> These benefits included either to reactivate the lifetime subscription or recover $100 according to the attorneys associated with the case.<ref>{{Cite web|url=https://www.ahdootwolfson.com/blog/96-4-million-siriusxm-lifetime-subscription-settlement/|~~title~~=~~$420 Million SiriusXM Lifetime Subscription Settlement~~|date=2021~~-03-11|first=Windy|last=Loritsch|work=Ahdoot Wolfson~~|access-date=2025-03-13}}</ref>

In 2019, a lawsuit was filed alleging the lifetime memberships that costed $357-$755 should be good for the life of the consumer rather than the device itself.<ref>{{Cite web |last=Forrester |first=Chris |date=2021-02-11 |title=SiriusXM loses ‘Lifetime Sub’ lawsuit |url=https://www.advanced-television.com/2021/02/11/siriusxm-loses-lifetime-sub-lawsuit/ |archive-url=https://web.archive.org/web/20210212143257/https://www.advanced-television.com/2021/02/11/siriusxm-loses-lifetime-sub-lawsuit/ |archive-date=12 Feb 2021 |access-date=2025-03-13 |work=Advanced-Television.com}}</ref> The lawsuit was settled in 2021, with 964,000 individuals receiving $421.5 million in benefits.<ref>{{Cite web |date=2021-02-12 |title=Nearly 1 Million People Will Get Lifetime Subscriptions In SiriusXM Settlement. |url=https://www.insideradio.com/free/nearly-1-million-people-will-get-lifetime-subscriptions-in-siriusxm-settlement/article_8535b348-6d0d-11eb-a831-430bacb6c9e6.html |archive-url=https://web.archive.org/web/20210223072238/https://www.insideradio.com/free/nearly-1-million-people-will-get-lifetime-subscriptions-in-siriusxm-settlement/article_8535b348-6d0d-11eb-a831-430bacb6c9e6.html |archive-date=23 Feb 2021 |access-date=2025-03-13 |work=InsideRadio.com}}</ref> These benefits included either to reactivate the lifetime subscription or recover $100 according to the attorneys associated with the case.<ref>{{Cite web |last=Loritsch |first=Windy |date=2021-03-11 |title=$420 Million SiriusXM Lifetime Subscription Settlement |url=https://www.ahdootwolfson.com/blog/96-4-million-siriusxm-lifetime-subscription-settlement/ |archive-url=https://web.archive.org/web/20210226214902/https://www.ahdootwolfson.com/blog/96-4-million-siriusxm-lifetime-subscription-settlement/ |archive-date=26 Feb 2021 |access-date=2025-03-13 |work=Ahdoot Wolfson}}</ref>

A similar suit was filed in 2018, but was later dismissed and settled out of court in 2020.<ref>{{Cite web|url=https://topclassactions.com/lawsuit-settlements/consumer-products/subscriptions/sirius-xm-class-action-over-lifetime-subscription-dismissed/|~~title~~=~~SiriusXM~~ class action over lifetime subscription dismissed|~~first1=Anne|last1=Bucher|first2=Danielle|last2=Toth|~~date=2022~~-12-29~~|access-date=2025-03-13|work=TopClassActions.com}}</ref> SiriusXM no longer offers lifetime memberships.

A similar suit was filed in 2018, but was later dismissed and settled out of court in 2020.<ref>{{Cite web |last1=Bucher |first1=Anne |last2=Toth |first2=Danielle |date=2022-12-29 |title=SiriusXM class action over lifetime subscription dismissed |url=https://topclassactions.com/lawsuit-settlements/consumer-products/subscriptions/sirius-xm-class-action-over-lifetime-subscription-dismissed/ |archive-url=https://web.archive.org/web/20221230063521/https://topclassactions.com/lawsuit-settlements/consumer-products/subscriptions/sirius-xm-class-action-over-lifetime-subscription-dismissed/ |archive-date=30 Dec 2022 |access-date=2025-03-13 |work=TopClassActions.com}}</ref> SiriusXM no longer offers lifetime memberships.

===Subscription cancellation (''2024'')===

~~{{Main|SiriusXM thinks they have a right to your money}}~~

In December 2023, the New York attorney general filed a lawsuit against SiriusXM for "making it intentionally difficult for its customers to cancel their subscriptions."<ref>{{Cite web|url=https://www.fox5ny.com/news/new-york-files-lawsuit-siriusxm-subscriptions|title=New York files lawsuit against SiriusXM, alleging company made it tough to cancel subscriptions|work=Fox 5|date=2023-12-21|access-date=2025-03-18|archive-url=https://web.archive.org/web/20240927095530/https://www.fox5ny.com/news/new-york-files-lawsuit-siriusxm-subscriptions|archive-date=2024-09-27|url-status=live}}</ref>

In November 2024, a New York judge found SiriusXM liable for the “long and burdensome” process of cancelling a SiriusXM subscription, which violated the Restore Online Shoppers' Confidence Act.<ref>{{Cite web|url=https://www.theverge.com/2024/11/22/24303294/sirius-xm-cancellation-process-illegal-ny-ag|title=Judge rules SiriusXM’s annoying cancellation process is illegal|first=Emma|last=Roth|date=2024-11-22|work=TheVerge|access-date=2025-03-15|archive-url=https://web.archive.org/web/20250120124020/https://www.theverge.com/2024/11/22/24303294/sirius-xm-cancellation-process-illegal-ny-ag|archive-date=2025-01-20|url-status=live}}</ref> The lawsuit was filed in December 2023 and it was reported it took 11 minutes to cancel over phone and 30 minutes to do so online.<ref>{{Cite web|url=https://www.reuters.com/legal/sirius-xm-found-liable-new-york-lawsuit-over-subscription-cancellations-2024-11-22/|~~title=Sirius XM found liable in New York lawsuit over subscription cancellations|first=Jonathan|last=Stempel|date=2024~~-~~11-22|work~~=~~Reuters|access-date=2025-03-15~~|archive-url=https://archive.ph/~~stLh8~~|archive-date=~~2024~~-11-24|~~url-status~~=~~live~~}}</ref>

In November 2024, a New York judge found SiriusXM liable for the “long and burdensome” process of cancelling a SiriusXM subscription, which violated the Restore Online Shoppers' Confidence Act.<ref>{{Cite web|url=https://www.theverge.com/2024/11/22/24303294/sirius-xm-cancellation-process-illegal-ny-ag|title=Judge rules SiriusXM’s annoying cancellation process is illegal|first=Emma|last=Roth|date=2024-11-22|work=TheVerge|access-date=2025-03-15|archive-url=https://web.archive.org/web/20250120124020/https://www.theverge.com/2024/11/22/24303294/sirius-xm-cancellation-process-illegal-ny-ag|archive-date=2025-01-20|url-status=live}}</ref> The lawsuit was filed in December 2023 and it was reported it took 11 minutes to cancel over phone and 30 minutes to do so online.<ref>{{Cite web |last=Stempel |first=Jonathan |date=2024-11-22 |title=Sirius XM found liable in New York lawsuit over subscription cancellations |url=https://www.reuters.com/legal/sirius-xm-found-liable-new-york-lawsuit-over-subscription-cancellations-2024-11-22/ |url-status=live |archive-url=https://archive.org/details/reuters_com_legal_sirius_xm_found_liable_new_york_lawsuit_over_subscription_cancellations_2024_11_22 |archive-date=20 May 2026 |access-date=2025-03-15 |work=Reuters}}</ref>

==Products==

*[[Pandora]]<ref>{{Cite web|url=https://corporate.siriusxm.com/|title=Corporate|work=SiriusXM|access-date=2025-03-15|archive-url=https://web.archive.org/web/20250305234311/https://corporate.siriusxm.com/|archive-date=2025-03-05|url-status=live}}</ref> (January 2000)

*Pandora<ref>{{Cite web|url=https://corporate.siriusxm.com/|title=Corporate|work=SiriusXM|access-date=2025-03-15|archive-url=https://web.archive.org/web/20250305234311/https://corporate.siriusxm.com/|archive-date=2025-03-05|url-status=live}}</ref> (January 2000)

==See also==

*[[Stellantis ~~In Car Advertisements~~]]

*[[Stellantis in-car advertisements]]

*[[Subaru Starlink]]

==References==

@@ Line 26: / Line 26: @@
 This is a list of all consumer protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
 ===Lifetime licenses ('''2019''')===
-In 2019, a lawsuit was filed alleging the lifetime memberships that costed $357-$755 should be good for the life of the consumer rather than the device itself.<ref>{{Cite web|url=https://www.advanced-television.com/2021/02/11/siriusxm-loses-lifetime-sub-lawsuit/|title=SiriusXM loses ‘Lifetime Sub’ lawsuit|first=Chris|last=Forrester|work=Advanced-Television.com|access-date=2025-03-13|date=2021-02-11}}</ref> The lawsuit was settled in 2021, with 964,000 individuals receiving $421.5 million in benefits.<ref>{{Cite web|url=https://www.insideradio.com/free/nearly-1-million-people-will-get-lifetime-subscriptions-in-siriusxm-settlement/article_8535b348-6d0d-11eb-a831-430bacb6c9e6.html|title=Nearly 1 Million People Will Get Lifetime Subscriptions In SiriusXM Settlement.|date=2021-02-12|work=InsideRadio.com|access-date=2025-03-13}}</ref> These benefits included either to reactivate the lifetime subscription or recover $100 according to the attorneys associated with the case.<ref>{{Cite web|url=https://www.ahdootwolfson.com/blog/96-4-million-siriusxm-lifetime-subscription-settlement/|title=$420 Million SiriusXM Lifetime Subscription Settlement|date=2021-03-11|first=Windy|last=Loritsch|work=Ahdoot Wolfson|access-date=2025-03-13}}</ref>
+In 2019, a lawsuit was filed alleging the lifetime memberships that costed $357-$755 should be good for the life of the consumer rather than the device itself.<ref>{{Cite web |last=Forrester |first=Chris |date=2021-02-11 |title=SiriusXM loses ‘Lifetime Sub’ lawsuit |url=https://www.advanced-television.com/2021/02/11/siriusxm-loses-lifetime-sub-lawsuit/ |archive-url=https://web.archive.org/web/20210212143257/https://www.advanced-television.com/2021/02/11/siriusxm-loses-lifetime-sub-lawsuit/ |archive-date=12 Feb 2021 |access-date=2025-03-13 |work=Advanced-Television.com}}</ref> The lawsuit was settled in 2021, with 964,000 individuals receiving $421.5 million in benefits.<ref>{{Cite web |date=2021-02-12 |title=Nearly 1 Million People Will Get Lifetime Subscriptions In SiriusXM Settlement. |url=https://www.insideradio.com/free/nearly-1-million-people-will-get-lifetime-subscriptions-in-siriusxm-settlement/article_8535b348-6d0d-11eb-a831-430bacb6c9e6.html |archive-url=https://web.archive.org/web/20210223072238/https://www.insideradio.com/free/nearly-1-million-people-will-get-lifetime-subscriptions-in-siriusxm-settlement/article_8535b348-6d0d-11eb-a831-430bacb6c9e6.html |archive-date=23 Feb 2021 |access-date=2025-03-13 |work=InsideRadio.com}}</ref> These benefits included either to reactivate the lifetime subscription or recover $100 according to the attorneys associated with the case.<ref>{{Cite web |last=Loritsch |first=Windy |date=2021-03-11 |title=$420 Million SiriusXM Lifetime Subscription Settlement |url=https://www.ahdootwolfson.com/blog/96-4-million-siriusxm-lifetime-subscription-settlement/ |archive-url=https://web.archive.org/web/20210226214902/https://www.ahdootwolfson.com/blog/96-4-million-siriusxm-lifetime-subscription-settlement/ |archive-date=26 Feb 2021 |access-date=2025-03-13 |work=Ahdoot Wolfson}}</ref>
-A similar suit was filed in 2018, but was later dismissed and settled out of court in 2020.<ref>{{Cite web|url=https://topclassactions.com/lawsuit-settlements/consumer-products/subscriptions/sirius-xm-class-action-over-lifetime-subscription-dismissed/|title=SiriusXM class action over lifetime subscription dismissed|first1=Anne|last1=Bucher|first2=Danielle|last2=Toth|date=2022-12-29|access-date=2025-03-13|work=TopClassActions.com}}</ref> SiriusXM no longer offers lifetime memberships.
+A similar suit was filed in 2018, but was later dismissed and settled out of court in 2020.<ref>{{Cite web |last1=Bucher |first1=Anne |last2=Toth |first2=Danielle |date=2022-12-29 |title=SiriusXM class action over lifetime subscription dismissed |url=https://topclassactions.com/lawsuit-settlements/consumer-products/subscriptions/sirius-xm-class-action-over-lifetime-subscription-dismissed/ |archive-url=https://web.archive.org/web/20221230063521/https://topclassactions.com/lawsuit-settlements/consumer-products/subscriptions/sirius-xm-class-action-over-lifetime-subscription-dismissed/ |archive-date=30 Dec 2022 |access-date=2025-03-13 |work=TopClassActions.com}}</ref> SiriusXM no longer offers lifetime memberships.
 ===Subscription cancellation (''2024'')===
-{{Main|SiriusXM thinks they have a right to your money}}
 In December 2023, the New York attorney general filed a lawsuit against SiriusXM for "making it intentionally difficult for its customers to cancel their subscriptions."<ref>{{Cite web|url=https://www.fox5ny.com/news/new-york-files-lawsuit-siriusxm-subscriptions|title=New York files lawsuit against SiriusXM, alleging company made it tough to cancel subscriptions|work=Fox 5|date=2023-12-21|access-date=2025-03-18|archive-url=https://web.archive.org/web/20240927095530/https://www.fox5ny.com/news/new-york-files-lawsuit-siriusxm-subscriptions|archive-date=2024-09-27|url-status=live}}</ref>
-In November 2024, a New York judge found SiriusXM liable for the “long and burdensome” process of cancelling a SiriusXM subscription, which violated the Restore Online Shoppers' Confidence Act.<ref>{{Cite web|url=https://www.theverge.com/2024/11/22/24303294/sirius-xm-cancellation-process-illegal-ny-ag|title=Judge rules SiriusXM’s annoying cancellation process is illegal|first=Emma|last=Roth|date=2024-11-22|work=TheVerge|access-date=2025-03-15|archive-url=https://web.archive.org/web/20250120124020/https://www.theverge.com/2024/11/22/24303294/sirius-xm-cancellation-process-illegal-ny-ag|archive-date=2025-01-20|url-status=live}}</ref> The lawsuit was filed in December 2023 and it was reported it took 11 minutes to cancel over phone and 30 minutes to do so online.<ref>{{Cite web|url=https://www.reuters.com/legal/sirius-xm-found-liable-new-york-lawsuit-over-subscription-cancellations-2024-11-22/|title=Sirius XM found liable in New York lawsuit over subscription cancellations|first=Jonathan|last=Stempel|date=2024-11-22|work=Reuters|access-date=2025-03-15|archive-url=https://archive.ph/stLh8|archive-date=2024-11-24|url-status=live}}</ref>
+In November 2024, a New York judge found SiriusXM liable for the “long and burdensome” process of cancelling a SiriusXM subscription, which violated the Restore Online Shoppers' Confidence Act.<ref>{{Cite web|url=https://www.theverge.com/2024/11/22/24303294/sirius-xm-cancellation-process-illegal-ny-ag|title=Judge rules SiriusXM’s annoying cancellation process is illegal|first=Emma|last=Roth|date=2024-11-22|work=TheVerge|access-date=2025-03-15|archive-url=https://web.archive.org/web/20250120124020/https://www.theverge.com/2024/11/22/24303294/sirius-xm-cancellation-process-illegal-ny-ag|archive-date=2025-01-20|url-status=live}}</ref> The lawsuit was filed in December 2023 and it was reported it took 11 minutes to cancel over phone and 30 minutes to do so online.<ref>{{Cite web |last=Stempel |first=Jonathan |date=2024-11-22 |title=Sirius XM found liable in New York lawsuit over subscription cancellations |url=https://www.reuters.com/legal/sirius-xm-found-liable-new-york-lawsuit-over-subscription-cancellations-2024-11-22/ |url-status=live |archive-url=https://archive.org/details/reuters_com_legal_sirius_xm_found_liable_new_york_lawsuit_over_subscription_cancellations_2024_11_22 |archive-date=20 May 2026 |access-date=2025-03-15 |work=Reuters}}</ref>
 ==Products==
-*[[Pandora]]<ref>{{Cite web|url=https://corporate.siriusxm.com/|title=Corporate|work=SiriusXM|access-date=2025-03-15|archive-url=https://web.archive.org/web/20250305234311/https://corporate.siriusxm.com/|archive-date=2025-03-05|url-status=live}}</ref> (January 2000)
+*Pandora<ref>{{Cite web|url=https://corporate.siriusxm.com/|title=Corporate|work=SiriusXM|access-date=2025-03-15|archive-url=https://web.archive.org/web/20250305234311/https://corporate.siriusxm.com/|archive-date=2025-03-05|url-status=live}}</ref> (January 2000)
 ==See also==
-*[[Stellantis In Car Advertisements]]
+*[[Stellantis in-car advertisements]]
+*[[Subaru Starlink]]
 ==References==