Fiio: Difference between revisions
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{{CompanyCargo | |||
{{ | |Description= | ||
| | |Founded=2007 | ||
|Industry=Audio Equipment | |||
| Founded = 2007 | |Logo=Fiio.webp | ||
| Industry = Audio Equipment | |ParentCompany= | ||
| | |Type=LLC | ||
|Website=https://fiio.com/ | |||
}} | }} | ||
'''{{Wplink|Fiio|FiiO Electronics Technology Company, Ltd.}}''', or simply '''FiiO''', is a Chinese electronics company founded in 2007 that primarily manufactures audio equipment.<ref>{{Cite web |author= |title=About FiiO |url=https://www.fiio.com/About_FiiO |website=FiiO |date= |access-date=14 Mar 2026 |url-status=live |archive-url=http://web.archive.org/web/20260131102027/https://www.fiio.com/About_FIIO |archive-date=31 Jan 2026}}</ref> Its products include portable music players, audio amplifiers, digital-to-analogue converters, earphones, as well as various cables and accessories.<ref>{{Cite web |author= |title=FiiO Brand Introduction |url=https://www.fiio.com/brand_introduction |website=FiiO |date= |access-date=14 Mar 2026 |url-status=live |archive-url=http://web.archive.org/web/20260116024758/https://www.fiio.com/brand_introduction |archive-date=16 Jan 2026}}</ref> FiiO owns subsidiary Jade Audio, which also manufactures audio equipment. | |||
==Consumer impact summary== | |||
{{Ph-C-CIS}} | |||
== | ==Incidents== | ||
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | |||
===Poor warranty standards=== | ===Poor warranty standards=== | ||
Numerous users across the web have complained and shared experiences that their hands were tied when their products broke under warranty and had to | Numerous users across the web have complained and shared experiences that their hands were tied when their products broke under warranty and had to eat the expenses of shipping to China or does not adhere to the two-year minimum warranty mandated in Europe.<ref>{{Cite web |author=Giuliano_Zhang |title=FiiO's insulting warranty |url=https://old.reddit.com/r/headphones/comments/1ewuzfy/fiios_insulting_warranty/ |website=[[Reddit]] |date=20 Aug 2024 |access-date=14 Mar 2026 |url-status=live |archive-url=https://ghostarchive.org/archive/qnqFQ |archive-date=15 Mar 2026}}</ref><ref>{{Cite web |author=Jack |title=Trustpilot FiiO review |url=https://uk.trustpilot.com/reviews/670b991a2b8a6149fc752e1a |website=TrustPilot |date=13 Oct 2024 |access-date=14 Mar 2026 |url-status=live |archive-url=http://web.archive.org/web/20250708180951/https://uk.trustpilot.com/reviews/670b991a2b8a6149fc752e1a |archive-date=8 Jul 2025}}</ref> | ||
In their local warranty terms, FiiO directs their customers to outsourced local support that has been approved by the company. In direct quotes regarding whether or not a customer wishes for manufacturer service in China they state: "such shipping often exceeds even the cost of repairing a FiiO out of warranty."<ref>{{Cite web | | In their local warranty terms, FiiO directs their customers to outsourced local support that has been approved by the company. In direct quotes regarding whether or not a customer wishes for manufacturer service in China they state: "such shipping often exceeds even the cost of repairing a FiiO out of warranty."<ref>{{Cite web |author= |title=Statement Regarding Local Warranty Service Policy |url=https://fiio.com/newsinfo/43924.html |website=FiiO |date=12 Aug 2025 |access-date=14 Mar 2026 |url-status=live |archive-url=http://web.archive.org/web/20250708180943/https://fiio.com/newsinfo/43924.html |archive-date=8 Jul 2025}}</ref> | ||
There has recently been a situation where a user's battery of an under one-year-old $1500 Fiio M17 Music Player had swelled within the manufacturer's warranty period of | There has recently been a situation where a user's battery of an under one-year-old $1500 Fiio M17 Music Player had swelled within the manufacturer's warranty period of one year and was refused service.{{Citation needed}} See below for a direct quote from an e-mail received from the official service and warranty team the customer was sent to in their respective country. | ||
Here is a reply previous to the following: | Here is a reply previous to the following: | ||
<blockquote> | <blockquote>"Hello. Displays and batteries are generally not covered under warranty after more than six months from the date of purchase. | ||
"Hello. Displays and batteries are generally not covered under warranty after more than six months from the date of purchase. | |||
Best Regards, Your FiiO Shop Team" | Best Regards, Your FiiO Shop Team"</blockquote> | ||
</blockquote> | |||
[[File: | [[File:FiiO customer support redirection.jpg|thumb]] | ||
[[File: | [[File:FiiO redefines warranty terms.png|thumb]] | ||
Below is a response:<blockquote>"Hello, a withdrawal from the purchase contract is only possible within the 14-day withdrawal period. | Below is a response: | ||
<blockquote>"Hello, a withdrawal from the purchase contract is only possible within the 14-day withdrawal period. | |||
The error cause for your bloated battery could be: Wrong charge, wrong fast charger, wrong charge cycles. Many possible scenarios could be the cause. | The error cause for your bloated battery could be: Wrong charge, wrong fast charger, wrong charge cycles. Many possible scenarios could be the cause. | ||
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Charging the battery to 100% or fully discharging it for a long period of time can also shorten the battery life. If you don't plan to use your device for several weeks, you should discharge/charge it to about 40% and turn it off beforehand. High temperatures can also reduce the performance of a battery, so don't leave your phone in the car on a hot day."</blockquote> | Charging the battery to 100% or fully discharging it for a long period of time can also shorten the battery life. If you don't plan to use your device for several weeks, you should discharge/charge it to about 40% and turn it off beforehand. High temperatures can also reduce the performance of a battery, so don't leave your phone in the car on a hot day."</blockquote> | ||
FiiO's full warranty terms can be found [https://www.fiio.com/serviceinsurance here.] | FiiO's full warranty terms can be found [https://www.fiio.com/serviceinsurance here.]<ref>{{Cite web |author= |title=FiiO Warranty Terms |url=https://www.fiio.com/serviceinsurance |website=FiiO |date= |access-date=14 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20260309120731/https://www.fiio.com/serviceinsurance |archive-date=9 Mar 2026}}</ref> | ||
==Products== | |||
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==See also== | |||
{{Ph-C-SA}} | |||
==References== | ==References== | ||
{{Reflist}} | |||
[[Category: | [[Category:{{PAGENAME}}]] | ||
[[Category:Companies]] | |||