Synology: Difference between revisions
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==Incidents== | ==Incidents== | ||
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | ||
===Active Insight paid-subscription conversion and removal of free licenses (2026)=== | |||
{{Main|Synology Active Insight 2026 paid-subscription conversion and removal of free licenses}} | |||
On May 23, 2026, Synology announced that Active Insight, its hosted monitoring service for DiskStation Manager, would be converted from a free tier of three complimentary licenses into a paid subscription priced at $29.99 USD per host per year.<ref name="kb-plan-change-2026">{{Cite web |url=https://kb.synology.com/en-us/DSM/tutorial/Plan_Change_2026_Active_Insight |title=Plan Change 2026: Active Insight |publisher=Synology |date=2026-05-23 |access-date=2026-05-23 |archive-url=https://web.archive.org/web/20260523125759/https://kb.synology.com/en-us/DSM/tutorial/Plan_Change_2026_Active_Insight |archive-date=2026-05-23}}</ref> New users lose the complimentary licenses on June 22, 2026; existing free-tier users lose them entirely on June 22, 2027.<ref name="kb-plan-change-2026" /> | |||
Synology's Active Insight Terms & Conditions provide that all collected data is deleted thirty days after subscription expiration if no valid license is assigned.<ref>{{Cite web |url=https://www.synology.com/company/legal/Active_Insight_Terms_Conditions |title=Active Insight Terms and Conditions |publisher=Synology |access-date=2026-05-23}}</ref> The change reverses the marketing position Synology had taken on its overview and pricing pages, which described the first three device licenses as free with no expiration.<ref>{{Cite web |url=https://www.synology.com/en-global/dsm/feature/active-insight/overview |title=Active Insight Overview |publisher=Synology |access-date=2026-05-23}}</ref> | |||
===Paywalling mail server features for customers who already purchased the device (October 2025)=== | ===Paywalling mail server features for customers who already purchased the device (October 2025)=== | ||