Creality: Difference between revisions
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{{CompanyCargo | {{CompanyCargo | ||
|Logo=Creality | |Logo=Creality logo.svg | ||
|Website=https://www.creality.com/ | |Website=https://www.creality.com/ | ||
|Founded=2014|Industry=Technology | |||
|Type=Private | |||
|Description=Creality is a Chinese company that manufactures 3D printers and scanners. | |||
}} | }} | ||
==Consumer | '''{{Wplink|Creality}}''' is a Chinese technology company headquartered in Shenzhen which manufactures 3D printers and 3D scanners<ref>{{Cite web |title=Scanners |url=https://store.creality.com/collections/scanners |url-status=live |archive-url=https://web.archive.org/web/20260129133218/https://store.creality.com/collections/scanners |archive-date=2026-01-29 |access-date=2026-02-05 |website=Creality}}</ref> | ||
==Consumer impact summary== | |||
{{Ph-C-CIS}} | {{Ph-C-CIS}} | ||
*'''User freedom:''' Creality silently disabled the root access toggle for K1 series printers, making root access unavailable without using a computer. Creality forced an update to their Creality Scan smartphone app for their 3D scanners that removes the ability to plug the scanner into a phone to use features such as scanning with a phone link without a $369–$419 USD Creality Scan Bridge. | |||
*'''Business model:''' Creality sells 3D printers and scanners. Creality has also paywalled features on their 3D scanners, requiring a $250–$300 USD Creality Scan Bridge. | |||
*'''Market control:''' Creality has extensive competition, with other 3D printer brands such as [[Bambu Lab]], Prusa Research, and Ultimaker. | |||
==Incidents== | ==Incidents== | ||
{{ | This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | ||
silently disabled the ability to root | ===Creality disables root access toggle on K1 series 3D printers=== | ||
Creality silently disabled the ability to root 3D printers which were advertised as having a toggle to gain root access to them.<ref name=":0">{{Cite web |title=Wiki for Creality Helper Script |url=https://guilouz.github.io/Creality-Helper-Script-Wiki/ |url-status=live |archive-url= |archive-date= |access-date=2026-03-26 |website=Wiki for Creality Helper Script}}</ref> Creality does not disclose this on their product page, despite nearly every review citing this as a feature. Creality also will not provide support for root-related failures. | |||
There is currently a community bash script that exposes SSH and root access <ref name=":0" />, but doesn't have much use due to being incompatible with Klipper packages as of now. | |||
Models affected: | |||
*K1 | |||
*K1C 2025 | |||
*K1 Max | |||
===Creality forces update that removes features from their 3D scanners=== | |||
{{Main|Creality forces update that removes features from their 3D scanners}} | |||
Creality's 3D scanners (Otter, Ferret, Raptor, RaptorX) were advertised that they would feature the ability to scan with a wired connection to a phone. Creality added this feature, but later forced an update to the Creality Scan smartphone app that locked access to the previously available features such as scanning with a phone link from their 3D scanners behind a paywall by requiring users to buy the Creality Scan Bridge, a proprietary device which costs $369–$419 USD. The update is forced by updating the software as soon as the user has a stable internet connection and opens the Creality Scan 4 software. There is no option to opt-out, only the chance to install the update. Creality's reasoning for this update was that scanning with a USB cable could overload the phone's motherboard and reduce the battery life overtime.<ref>{{Cite web |title=CR-Scan Otter FAQ and Troubleshooting |url=https://wiki.creality.com/en/3d-scanner/cr-scan-otter/troubleshooting |url-status=live |archive-url=https://web.archive.org/web/20260211061438/https://wiki.creality.com/en/3d-scanner/cr-scan-otter/troubleshooting |archive-date=2026-02-11 |access-date=2026-02-11 |website=Creality Wiki |quote=This could overload your phone’s motherboard and seriously reduce battery life over time.}}</ref> <!-- This is a work in progress --> | |||
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==See also== | ==See also== | ||
*[[Bambu Lab]] | |||
*[[MakerBot]] | |||
==References== | ==References== | ||
{{reflist}} | |||
[[Category:{{PAGENAME}}]] | [[Category:{{PAGENAME}}]] | ||
[[Category:Companies]] | |||