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{{CompanyCargo
{{CompanyCargo
|Logo=Creality-logo-black.svg
|Logo=Creality logo.svg
|Website=https://www.creality.com/
|Website=https://www.creality.com/
|Founded=2014|Industry=Technology|Type=Private|Description=Creality is a Chinese company that manufactures 3D printers and scanners.}}
|Founded=2014|Industry=Technology
|Type=Private
|Description=Creality is a Chinese company that manufactures 3D printers and scanners.
}}


Creality is a Chinese technology company headquartered in Shenzhen which manufactures 3D printers<ref>{{Cite web |title=Creality |url=https://en.wikipedia.org/wiki/Creality |url-status=live |archive-url=https://web.archive.org/web/20260111032613/https://en.wikipedia.org/wiki/Creality |archive-date=2026-01-11 |access-date=2026-02-05 |website=Wkipedia}}</ref> and 3D scanners<ref>{{Cite web |title=Scanners |url=https://store.creality.com/collections/scanners |url-status=live |archive-url=https://web.archive.org/web/20260129133218/https://store.creality.com/collections/scanners |archive-date=2026-01-29 |access-date=2026-02-05 |website=Creality}}</ref>
'''{{Wplink|Creality}}''' is a Chinese technology company headquartered in Shenzhen which manufactures 3D printers and 3D scanners<ref>{{Cite web |title=Scanners |url=https://store.creality.com/collections/scanners |url-status=live |archive-url=https://web.archive.org/web/20260129133218/https://store.creality.com/collections/scanners |archive-date=2026-01-29 |access-date=2026-02-05 |website=Creality}}</ref>


==Consumer-impact summary==
==Consumer impact summary==
 
{{Ph-C-CIS}}
* '''User Freedom:''' Creality silently disabled the root access toggle for K1 series printers, making root access unavailable without using a computer. Creality forced an update to their Creality Scan smartphone app for their 3D scanners that removes the ability to plug the scanner into a phone to use features such as scanning with a phone link without a $250–$300 USD Creality Scan Bridge.
*'''User freedom:''' Creality silently disabled the root access toggle for K1 series printers, making root access unavailable without using a computer. Creality forced an update to their Creality Scan smartphone app for their 3D scanners that removes the ability to plug the scanner into a phone to use features such as scanning with a phone link without a $369–$419 USD Creality Scan Bridge.
* '''Business Model:''' Creality sells 3D printers and scanners. Creality has also paywalled features on their 3D scanners, requiring a $250–$300 USD Creality Scan Bridge.
*'''Business model:''' Creality sells 3D printers and scanners. Creality has also paywalled features on their 3D scanners, requiring a $250–$300 USD Creality Scan Bridge.
* '''Market Control:''' Creality has extensive competition, with other 3D printer brands such as [[Bambu Lab]], Prusa Research, and Ultimaker.  
*'''Market control:''' Creality has extensive competition, with other 3D printer brands such as [[Bambu Lab]], Prusa Research, and Ultimaker.


==Incidents==
==Incidents==
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===Creality disables root access toggle on K1 series 3D printers===
===Creality disables root access toggle on K1 series 3D printers===
Creality silently disabled the ability to root 3D printers which were advertised as having a toggle to gain root access to them.<ref>{{Cite web |title=Root Disclaimer and Risk Warning |url=https://wiki.creality.com/en/k1-flagship-series/k1-series-general-documents/root-disclaimer-and-risk-warning |url-status=live |archive-url=https://web.archive.org/web/20260131114944/https://wiki.creality.com/en/k1-flagship-series/k1-series-general-documents/root-disclaimer-and-risk-warning |archive-date=2026-01-31 |access-date=2026-02-05 |website=Creality Wiki}}</ref> Creality does not disclose this on their product page, despite nearly every review citing this as a feature. Creality also will not provide support for root-related faliures.  
Creality silently disabled the ability to root 3D printers which were advertised as having a toggle to gain root access to them.<ref name=":0">{{Cite web |title=Wiki for Creality Helper Script |url=https://guilouz.github.io/Creality-Helper-Script-Wiki/ |url-status=live |archive-url= |archive-date= |access-date=2026-03-26 |website=Wiki for Creality Helper Script}}</ref> Creality does not disclose this on their product page, despite nearly every review citing this as a feature. Creality also will not provide support for root-related failures.  


====Models affected:====
There is currently a community bash script that exposes SSH and root access <ref name=":0" />, but doesn't have much use due to being incompatible with Klipper packages as of now.
K1


K1C
Models affected:
*K1
*K1C 2025
*K1 Max


K1 Max
===Creality forces update that removes features from their 3D scanners===
{{Main|Creality forces update that removes features from their 3D scanners}}


=== Creality forces update that removes features from their 3D scanners ===
Creality's 3D scanners (Otter, Ferret, Raptor, RaptorX) were advertised that they would feature the ability to scan with a wired connection to a phone. Creality added this feature, but later forced an update to the Creality Scan smartphone app that locked access to the previously available features such as scanning with a phone link from their 3D scanners behind a paywall by requiring users to buy the Creality Scan Bridge, a proprietary device which costs $369–$419 USD. The update is forced by updating the software as soon as the user has a stable internet connection and opens the Creality Scan 4 software. There is no option to opt-out, only the chance to install the update. Creality's reasoning for this update was that scanning with a USB cable could overload the phone's motherboard and reduce the battery life overtime.<ref>{{Cite web |title=CR-Scan Otter FAQ and Troubleshooting |url=https://wiki.creality.com/en/3d-scanner/cr-scan-otter/troubleshooting |url-status=live |archive-url=https://web.archive.org/web/20260211061438/https://wiki.creality.com/en/3d-scanner/cr-scan-otter/troubleshooting |archive-date=2026-02-11 |access-date=2026-02-11 |website=Creality Wiki |quote=This could overload your phone’s motherboard and seriously reduce battery life over time.}}</ref> <!-- This is a work in progress -->
{{Main|Creality forces update that removes features from their 3D scanners}}Creality's 3D scanners were advertised that they would feature the ability to scan with a wired connection to a phone. Creality forced an update to the Creality Scan smartphone app that locked access to previously available features such as scanning with a phone link from their 3D scanners behind a paywall. After this update, for the previously available features to work again, you need to buy the $250–$300 USD Creality Scan Bridge. <!-- This is a work in progress -->


==See also==
==See also==
[[Bambu Lab Authorization Control System]]
*[[Bambu Lab]]
 
*[[MakerBot]]
[[Bambu Farm Manager]]


==References==
==References==
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[[Category:{{PAGENAME}}]]
[[Category:{{PAGENAME}}]]
[[Category:Companies]]

Latest revision as of 16:18, 8 April 2026

Creality
Basic information
Founded 2014
Legal Structure Private
Industry Technology
Also known as
Official website https://www.creality.com/

Creality is a Chinese technology company headquartered in Shenzhen which manufactures 3D printers and 3D scanners[1]

Consumer impact summary

[edit | edit source]

Overview of concerns that arise from the conduct towards users of the product (if applicable):

  • User Freedom
  • User Privacy
  • Business Model
  • Market Control

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.


  • User freedom: Creality silently disabled the root access toggle for K1 series printers, making root access unavailable without using a computer. Creality forced an update to their Creality Scan smartphone app for their 3D scanners that removes the ability to plug the scanner into a phone to use features such as scanning with a phone link without a $369–$419 USD Creality Scan Bridge.
  • Business model: Creality sells 3D printers and scanners. Creality has also paywalled features on their 3D scanners, requiring a $250–$300 USD Creality Scan Bridge.
  • Market control: Creality has extensive competition, with other 3D printer brands such as Bambu Lab, Prusa Research, and Ultimaker.

Incidents

[edit | edit source]

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Creality category.

Creality disables root access toggle on K1 series 3D printers

[edit | edit source]

Creality silently disabled the ability to root 3D printers which were advertised as having a toggle to gain root access to them.[2] Creality does not disclose this on their product page, despite nearly every review citing this as a feature. Creality also will not provide support for root-related failures.

There is currently a community bash script that exposes SSH and root access [2], but doesn't have much use due to being incompatible with Klipper packages as of now.

Models affected:

  • K1
  • K1C 2025
  • K1 Max

Creality forces update that removes features from their 3D scanners

[edit | edit source]
Main article: Creality forces update that removes features from their 3D scanners

Creality's 3D scanners (Otter, Ferret, Raptor, RaptorX) were advertised that they would feature the ability to scan with a wired connection to a phone. Creality added this feature, but later forced an update to the Creality Scan smartphone app that locked access to the previously available features such as scanning with a phone link from their 3D scanners behind a paywall by requiring users to buy the Creality Scan Bridge, a proprietary device which costs $369–$419 USD. The update is forced by updating the software as soon as the user has a stable internet connection and opens the Creality Scan 4 software. There is no option to opt-out, only the chance to install the update. Creality's reasoning for this update was that scanning with a USB cable could overload the phone's motherboard and reduce the battery life overtime.[3]

See also

[edit | edit source]

References

[edit | edit source]
  1. ↑ "Scanners". Creality. Archived from the original on 2026-01-29. Retrieved 2026-02-05.
  2. ↑ 2.0 2.1 "Wiki for Creality Helper Script". Wiki for Creality Helper Script. Retrieved 2026-03-26.{{cite web}}: CS1 maint: url-status (link)
  3. ↑ "CR-Scan Otter FAQ and Troubleshooting". Creality Wiki. Archived from the original on 2026-02-11. Retrieved 2026-02-11. This could overload your phone's motherboard and seriously reduce battery life over time.
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