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7-Eleven: Difference between revisions

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{{Incomplete|Issue 1=Some sections not yet completed|Issue 4=}}{{CompanyCargo
{{Incomplete|Issue 1=Some sections not yet completed|Issue 4=}}
|Founded=1927-05-15
{{CompanyCargo
|Founded=15 May 1927
|Industry=Retail
|Industry=Retail
|Logo=Wikipedia 7-eleven logo.png
|Logo=7-eleven logo.png
|ParentCompany=Seven-Eleven Japan
|ParentCompany=Seven-Eleven Japan
|Type=Public subsidiary
|Type=Public subsidiary
|Website=https://www.7-eleven.com/
|Website=https://www.7-eleven.com/
|Description=Founded in 1927, it's an American retailer store that is an subsidiary of Seven-Eleven Japan, which is owned by Seven & I Holdings.
|Description=Founded in 1927, it's an American retailer store that is an subsidiary of Seven-Eleven Japan, which is owned by Seven & I Holdings.
}}'''[[wikipedia:7-11|7-Eleven]]''' is an American retailer store that is an subsidiary of Seven eleven Japan that is owned by Seven  & I Holdings. Founded in 1927 by Joe C. Thompson''',''' originally known as Southland Ice Company, operated [[wikipedia:Ice_house_(building)|ice houses]] in Dallas Texas until it became an subsidiary of Southland Corporation. As a result of new ownership, all the retailers were named to Tote'm Stores, until renamed to 7-eleven in 1947 to reflect their new hours at 7am - 11 pm. <ref>{{Cite web |author=Popular Timelines |date=2026-01-29 |title=7-Eleven |url=https://populartimelines.com/timeline/7-Eleven |url-status=live |access-date=2026-01-29 |website=Popular Timelines |archive-url=http://web.archive.org/web/20250421041952/https://populartimelines.com/timeline/7-Eleven |archive-date=21 Apr 2025}}</ref>  
}}
 
'''{{Wplink|7-11|7-Eleven}}''' is an American retailer store that is an subsidiary of Seven eleven Japan that is owned by Seven  & I Holdings. Founded in 1927 by Joe C. Thompson''',''' originally known as Southland Ice Company, operated [[wikipedia:Ice_house_(building)|ice houses]] in Dallas Texas until it became an subsidiary of Southland Corporation. As a result of new ownership, all the retailers were named to Tote'm Stores, until renamed to 7-eleven in 1947 to reflect their new hours at 7am - 11 pm. <ref>{{Cite web |author=Popular Timelines |date=2026-01-29 |title=7-Eleven |url=https://populartimelines.com/timeline/7-Eleven |url-status=live |access-date=2026-01-29 |website=Popular Timelines |archive-url=http://web.archive.org/web/20250421041952/https://populartimelines.com/timeline/7-Eleven |archive-date=21 Apr 2025}}</ref>  


==Consumer-impact summary==
==Consumer-impact summary==
{{Ph-C-CIS}}
*False Advertising
*False Advertising
*Privacy Violations
*Privacy Violations
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{{Main|link to the main CR Wiki article}}
{{Main|link to the main CR Wiki article}}
On July 2, 2019, an customer contacted the company about unauthorized charges, resulting in an investigation     
On July 2, 2019, an customer contacted the company about unauthorized charges, resulting in an investigation     
[[File:7 eleven denmark attack.png|alt=7-Eleven Response to Denmark Attack on Twitter|thumb|Response to Denmark Attack on Twitter]]
[[File:7-eleven Denmark attack.png|alt=7-Eleven Response to Denmark Attack on Twitter|thumb|Response to Denmark Attack on Twitter]]
that discovered hackers gaining access to some accounts,<ref>{{Cite web |date=2019-07-08 |title=7-Eleven Japan suspends mobile app after data breach |url=https://www.paymentsdive.com/ex/mpt/news/7-eleven-japan-suspends-mobile-app-after-data-breach/? |url-status=live |access-date=2026-01-31 |website=Payments Dive |archive-url=http://web.archive.org/web/20250722060552/https://www.paymentsdive.com/ex/mpt/news/7-eleven-japan-suspends-mobile-app-after-data-breach/? |archive-date=22 Jul 2025}}</ref> affecting 900 customers and resulting in more than $500,000 lost in fraudulent purchases.<ref name=":0">{{Cite web |last=Coble |first=Sarah |date=2019-10-19 |title=Drivers' Data Exposed in 7-Eleven Fuel App Breach |url=https://www.infosecurity-magazine.com/news/drivers-data-exposed-in-7eleven/ |url-status=live |access-date=2026-01-31 |website=Infosecurity Magazine |archive-url=http://web.archive.org/web/20250726000525/https://www.infosecurity-magazine.com/news/drivers-data-exposed-in-7eleven/ |archive-date=26 Jul 2025}}</ref> The company issued an apology for the incident and stated that customers will be compensated for the incident, eventually leading to the creation of the customer support emergency number to help those affected. Two Chinese men were arrested in connection with this incident.     
that discovered hackers gaining access to some accounts,<ref>{{Cite web |date=2019-07-08 |title=7-Eleven Japan suspends mobile app after data breach |url=https://www.paymentsdive.com/ex/mpt/news/7-eleven-japan-suspends-mobile-app-after-data-breach/? |url-status=live |access-date=2026-01-31 |website=Payments Dive |archive-url=http://web.archive.org/web/20250722060552/https://www.paymentsdive.com/ex/mpt/news/7-eleven-japan-suspends-mobile-app-after-data-breach/? |archive-date=22 Jul 2025}}</ref> affecting 900 customers and resulting in more than $500,000 lost in fraudulent purchases.<ref name=":0">{{Cite web |last=Coble |first=Sarah |date=2019-10-19 |title=Drivers' Data Exposed in 7-Eleven Fuel App Breach |url=https://www.infosecurity-magazine.com/news/drivers-data-exposed-in-7eleven/ |url-status=live |access-date=2026-01-31 |website=Infosecurity Magazine |archive-url=http://web.archive.org/web/20250726000525/https://www.infosecurity-magazine.com/news/drivers-data-exposed-in-7eleven/ |archive-date=26 Jul 2025}}</ref> The company issued an apology for the incident and stated that customers will be compensated for the incident, eventually leading to the creation of the customer support emergency number to help those affected. Two Chinese men were arrested in connection with this incident.     


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It is unclear whether the customers gotten refunded.   
It is unclear whether the customers gotten refunded.   


On December 2025, a software glitch caused around 200 customers to pay for gas at 100 times the value, with one instance being up to $4000. Originally, store clerks refused to assist customers until numerous complaints and threats for law enforcement did 7-Eleven started refunding customer, with one instances giving a customer $500 bonus. 7-Eleven responded in a public statement saying; <ref>{{Cite web |last=Noyes |first=Dan |date=2025-12-20 |title=Computer glitch leads to Bay Area 7-Eleven customers paying 100 times more to fill up |url=https://abc7news.com/post/hundreds-bay-area-7-eleven-customers-overcharged-100-times-gas/18301544/ |url-status=live |archive-url=https://web.archive.org/web/20260224042410/https://abc7news.com/post/hundreds-bay-area-7-eleven-customers-overcharged-100-times-gas/18301544/ |archive-date=2026-02-23 |access-date=2026-02-23 |website=Abc}}</ref><ref>{{Cite web |last=Woodall |first=Angela |date=2026-01-23 |title=Charged $4K For A Tank Of Gas — 7-Eleven Glitch Slams Bay Area Customers: Report |url=https://patch.com/california/pinole-hercules/40-fill-ups-4-000-bills-7-eleven-glitch-slams-bay-area-customers |url-status=live |access-date=2026-02-23 |website=Patch}}</ref> <blockquote>"Full refunds, including fees, and an additional $500 are being issued to customers whose transactions are confirmed to have been affected. Anyone who believes they were affected and hasn't heard from us should call 1-800-255-0711 so we can verify their information and transaction" </blockquote>
On December 2025, a software glitch caused around 200 customers to pay for gas at 100 times the value, with one instance being up to $4000. Originally, store clerks refused to assist customers until numerous complaints and threats for law enforcement did 7-Eleven started refunding customer, with one instances giving a customer $500 bonus. 7-Eleven responded in a public statement saying; <ref>{{Cite web |last=Noyes |first=Dan |date=2025-12-20 |title=Computer glitch leads to Bay Area 7-Eleven customers paying 100 times more to fill up |url=https://abc7news.com/post/hundreds-bay-area-7-eleven-customers-overcharged-100-times-gas/18301544/ |url-status=live |archive-url=https://web.archive.org/web/20260224042410/https://abc7news.com/post/hundreds-bay-area-7-eleven-customers-overcharged-100-times-gas/18301544/ |archive-date=2026-02-24 |access-date=2026-02-23 |website=Abc}}</ref><ref>{{Cite web |last=Woodall |first=Angela |date=2026-01-23 |title=Charged $4K For A Tank Of Gas — 7-Eleven Glitch Slams Bay Area Customers: Report |url=https://patch.com/california/pinole-hercules/40-fill-ups-4-000-bills-7-eleven-glitch-slams-bay-area-customers |url-status=live |access-date=2026-02-23 |website=Patch |archive-url=http://web.archive.org/web/20260125042556/https://patch.com/california/pinole-hercules/40-fill-ups-4-000-bills-7-eleven-glitch-slams-bay-area-customers |archive-date=25 Jan 2026}}</ref> <blockquote>"Full refunds, including fees, and an additional $500 are being issued to customers whose transactions are confirmed to have been affected. Anyone who believes they were affected and hasn't heard from us should call 1-800-255-0711 so we can verify their information and transaction" </blockquote>


=='''<big>Lawsuits</big>'''==
=='''<big>Lawsuits</big>'''==
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|7-Eleven Collected Biometric Data of customers in Illinois
|7-Eleven Collected Biometric Data of customers in Illinois
|2022
|2022
|7-Eleven used surveillance system from Clickit to collect biometric data from customers without their knowledge, violating the Illinois Biometric Information Privacy Act.<ref>{{Cite web |last=Rizzi |first=Corrado |date=2022-04-26 |title=7-Eleven Hit with Class Action Over Alleged Collection of Biometric Data in Illinois Stores |url=https://www.classaction.org/news/7-eleven-hit-with-class-action-over-alleged-collection-of-biometric-data-in-illinois-stores |url-status=live |access-date=2026-01-31 |website=Class Action |archive-url=http://web.archive.org/web/20240630035934/https://www.classaction.org/news/7-eleven-hit-with-class-action-over-alleged-collection-of-biometric-data-in-illinois-stores |archive-date=30 Jun 2024}}</ref><ref>{{Cite web |date=2022-04-27 |title=7-Eleven Class Action Alleges Retailer Violates Customers’ Biometric Privacy |url=https://topclassactions.com/lawsuit-settlements/privacy/7-eleven-class-action-alleges-retailer-violates-customers-biometric-privacy/ |url-status=live |access-date=2026-01-31 |website=Top Class Actions |archive-url=http://web.archive.org/web/20220427163602/https://topclassactions.com/lawsuit-settlements/privacy/7-eleven-class-action-alleges-retailer-violates-customers-biometric-privacy/ |archive-date=27 Apr 2022}}</ref><ref>{{Cite web |date=2022-04-28 |title=7-Eleven Faces Class-Action Suit Over Collection of Biometric Customer Data |url=https://csnews.com/7-eleven-faces-class-action-suit-over-collection-biometric-customer-data |url-status=live |access-date=2026-01-31 |website=Convenience Store News |archive-url=http://web.archive.org/web/20250212044337/https://csnews.com/7-eleven-faces-class-action-suit-over-collection-biometric-customer-data |archive-date=12 Feb 2025}}</ref><ref>{{Cite web |date=2026-01-31 |title=Hess et al v. 7-Eleven, Inc. |url=https://dockets.justia.com/docket/illinois/ilndce/1:2022cv02131/414495 |url-status=live |access-date=2026-01-31 |website=Justia Dockets & Findings}}</ref><ref>{{Cite web |last=Shah |first=Manish |date=2022-04-25 |title=Hess v. 7-Eleven, Inc. (1:22-cv-02131) |url=https://www.courtlistener.com/docket/63261889/hess-v-7-eleven-inc/ |url-status=live |access-date=2026-01-31 |website=Court Listener}}</ref>
|7-Eleven used surveillance system from Clickit to collect biometric data from customers without their knowledge, violating the Illinois Biometric Information Privacy Act.<ref>{{Cite web |last=Rizzi |first=Corrado |date=2022-04-26 |title=7-Eleven Hit with Class Action Over Alleged Collection of Biometric Data in Illinois Stores |url=https://www.classaction.org/news/7-eleven-hit-with-class-action-over-alleged-collection-of-biometric-data-in-illinois-stores |url-status=live |access-date=2026-01-31 |website=Class Action |archive-url=http://web.archive.org/web/20240630035934/https://www.classaction.org/news/7-eleven-hit-with-class-action-over-alleged-collection-of-biometric-data-in-illinois-stores |archive-date=30 Jun 2024}}</ref><ref>{{Cite web |date=2022-04-27 |title=7-Eleven Class Action Alleges Retailer Violates Customers’ Biometric Privacy |url=https://topclassactions.com/lawsuit-settlements/privacy/7-eleven-class-action-alleges-retailer-violates-customers-biometric-privacy/ |url-status=live |access-date=2026-01-31 |website=Top Class Actions |archive-url=http://web.archive.org/web/20220427163602/https://topclassactions.com/lawsuit-settlements/privacy/7-eleven-class-action-alleges-retailer-violates-customers-biometric-privacy/ |archive-date=27 Apr 2022}}</ref><ref>{{Cite web |date=2022-04-28 |title=7-Eleven Faces Class-Action Suit Over Collection of Biometric Customer Data |url=https://csnews.com/7-eleven-faces-class-action-suit-over-collection-biometric-customer-data |url-status=live |access-date=2026-01-31 |website=Convenience Store News |archive-url=http://web.archive.org/web/20250212044337/https://csnews.com/7-eleven-faces-class-action-suit-over-collection-biometric-customer-data |archive-date=12 Feb 2025}}</ref><ref>{{Cite web |date=2026-01-31 |title=Hess et al v. 7-Eleven, Inc. |url=https://dockets.justia.com/docket/illinois/ilndce/1:2022cv02131/414495 |url-status=live |archive-url=https://web.archive.org/web/20260321181829/https://dockets.justia.com/docket/illinois/ilndce/1:2022cv02131/414495 |archive-date=21 Mar 2026 |access-date=2026-01-31 |website=Justia Dockets & Findings}}</ref><ref>{{Cite web |last=Shah |first=Manish |date=2022-04-25 |title=Hess v. 7-Eleven, Inc. (1:22-cv-02131) |url=https://www.courtlistener.com/docket/63261889/hess-v-7-eleven-inc/ |url-status=live |archive-url=https://web.archive.org/web/20260321181829/https://dockets.justia.com/docket/illinois/ilndce/1:2022cv02131/414495 |archive-date=21 Mar 2026 |access-date=2026-01-31 |website=Court Listener}}</ref>
|The case was dismissed without prejudice by the plaintiff,  however the reason or behind remains unknown.
|The case was dismissed without prejudice by the plaintiff,  however the reason or behind remains unknown.
|
|
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|7-Eleven false advertising Wellness Tonic as better alternative to alcohol
|7-Eleven false advertising Wellness Tonic as better alternative to alcohol
|2023
|2023
|7-Eleven and the manufacturer, Botanic Tonics, advertised Feel Free Wellness Tonics, as a safe, sober, and healthy alternative to alcohol despite containing kratom, an addictive opioid.<ref>{{Cite web |last=Mehorter |first=Kelly |date=2025-04-15 |title=$8.75 Million Botanic Tonics Settlement Reached in Feel Free Kratom Lawsuit |url=https://www.classaction.org/news/8.75-million-botanic-tonics-settlement-reached-in-feel-free-kratom-lawsuit |url-status=live |access-date=2026-01-31 |website=Class Action |archive-url=http://web.archive.org/web/20260126154127/https://www.classaction.org/news/8.75-million-botanic-tonics-settlement-reached-in-feel-free-kratom-lawsuit |archive-date=26 Jan 2026}}</ref><ref>{{Cite web |last=Avery |first=Brad |date=2023-04-06 |title=Class Action Alleges Feel Free, 7-Eleven Misled Consumers About Addiction Risk |url=https://www.bevnet.com/news/2023/class-action-alleges-feel-free-7-eleven-misled-consumers-about-addiction-risk/ |url-status=live |archive-url=https://web.archive.org/web/20260131234902/https://www.bevnet.com/news/2023/class-action-alleges-feel-free-7-eleven-misled-consumers-about-addiction-risk/ |archive-date=2026-01-31 |access-date=2026-01-31 |website=bevnet}}</ref><ref>{{Cite web |last=Hanson |first=Natalie |date=2023-12-21 |title=7-Eleven must face liability claims over sales of a drink containing kratom |url=https://www.courthousenews.com/7-eleven-must-face-liability-claims-for-selling-drink-containing-kratom/ |url-status=live |access-date=2026-01-31 |website=Courthouse News Service |archive-url=http://web.archive.org/web/20240711020904/https://www.courthousenews.com/7-eleven-must-face-liability-claims-for-selling-drink-containing-kratom/ |archive-date=11 Jul 2024}}</ref><ref>{{Cite web |date=2026-01-31 |title=Torres v. Botanic Tonics, LLC |url=https://www.courtlistener.com/opinion/9610947/torres-v-botanic-tonics-llc/ |url-status=live |archive-url=https://cases.justia.com/federal/district-courts/california/candce/3:2023cv01460/410183/82/0.pdf |archive-date=2023-12-21|website=Court Listener}}</ref>
|7-Eleven and the manufacturer, Botanic Tonics, advertised Feel Free Wellness Tonics, as a safe, sober, and healthy alternative to alcohol despite containing kratom, an addictive opioid.<ref>{{Cite web |last=Mehorter |first=Kelly |date=2025-04-15 |title=$8.75 Million Botanic Tonics Settlement Reached in Feel Free Kratom Lawsuit |url=https://www.classaction.org/news/8.75-million-botanic-tonics-settlement-reached-in-feel-free-kratom-lawsuit |url-status=live |access-date=2026-01-31 |website=Class Action |archive-url=http://web.archive.org/web/20260126154127/https://www.classaction.org/news/8.75-million-botanic-tonics-settlement-reached-in-feel-free-kratom-lawsuit |archive-date=26 Jan 2026}}</ref><ref>{{Cite web |last=Avery |first=Brad |date=2023-04-06 |title=Class Action Alleges Feel Free, 7-Eleven Misled Consumers About Addiction Risk |url=https://www.bevnet.com/news/2023/class-action-alleges-feel-free-7-eleven-misled-consumers-about-addiction-risk/ |url-status=live |archive-url=https://web.archive.org/web/20260131234902/https://www.bevnet.com/news/2023/class-action-alleges-feel-free-7-eleven-misled-consumers-about-addiction-risk/ |archive-date=2026-01-31 |access-date=2026-01-31 |website=bevnet}}</ref><ref>{{Cite web |last=Hanson |first=Natalie |date=2023-12-21 |title=7-Eleven must face liability claims over sales of a drink containing kratom |url=https://www.courthousenews.com/7-eleven-must-face-liability-claims-for-selling-drink-containing-kratom/ |url-status=live |access-date=2026-01-31 |website=Courthouse News Service |archive-url=http://web.archive.org/web/20240711020904/https://www.courthousenews.com/7-eleven-must-face-liability-claims-for-selling-drink-containing-kratom/ |archive-date=11 Jul 2024}}</ref><ref>{{Cite web |last=Chhabria |first=Vince |date=2023-12-21 |title=Torres v. Botanic Tonics, LLC |url=https://cases.justia.com/federal/district-courts/california/candce/3:2023cv01460/410183/82/0.pdf |url-status=live |archive-url=https://web.archive.org/web/20260321182352if_/https://cases.justia.com/federal/district-courts/california/candce/3:2023cv01460/410183/82/0.pdf |archive-date=21 Mar 2026 |access-date=21 Mar 2026 |website=justia.com}}</ref>
|The case reached a settlement of $8,750,000, requiring 7-Eleven to add kratom warnings on product labels and advertisements.
|The case reached a settlement of $8,750,000, requiring 7-Eleven to add kratom warnings on product labels and advertisements.
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==See also<!-- Should point out any other convenience store companies that harmed consumers -->==
==See also<!-- Should point out any other convenience store companies that harmed consumers -->==
*[[QuikTrip]]
*[[QuikTrip]]
*[[Kwik Trip]]
*[[Kwik Trip]]
*[[Chevron]]
*[[Shell]]


==References==
==References==
{{reflist}}
{{Reflist}}


[[Category:{{PAGENAME}}]]
[[Category:{{PAGENAME}}]]
[[Category:Companies]]
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