Amazon Echo changes terms of voice usage: Difference between revisions
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|Description= Amazon removed an opt out option from amazon echo client device series for the amazon alexa, citing the need to collect data for generative AI training | |Description= Amazon removed an opt out option from amazon echo client device series for the amazon alexa, citing the need to collect data for generative AI training | ||
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[[Amazon Echo]] is a series of client devices for the [[Amazon Alexa]] voice control platform for connected smart homes. Echo products have long offered the option to disable cloud voice analysis and perform processing on-device, in addition to a separate option that theoretically prevents the company from saving voice recordings. However, in March of 2025, the company sent an email to users with this option on that disables the first option and only leaves the second, citing the need to train generative AI.<ref name=":0">{{Cite web |last=Robledo |first=Anthony |date=2025-03-17 |title=Amazon is removing an Echo privacy setting that keeps Alexa recordings from the company |url=https://www.usatoday.com/story/tech/2025/03/17/amazon-echo-alexa-reporting-privacy/82503576007/ |url-status=live |archive-url=https://web.archive.org/web/20250319001811/https://www.usatoday.com/story/tech/2025/03/17/amazon-echo-alexa-reporting-privacy/82503576007/ |archive-date=2025-03-19 |access-date=2025-03-20 |website=USA Today}}</ref> | [[Amazon Echo]] is a series of client devices for the [[Amazon Alexa]] voice control platform for connected smart homes. Echo products have long offered the option to disable cloud voice analysis and perform processing on-device, in addition to a separate option that theoretically prevents the company from saving voice recordings. However, in March of 2025, the company sent an email to users with this option on that disables the first option and only leaves the second, citing the need to [[Artificial intelligence/training|train generative AI]].<ref name=":0">{{Cite web |last=Robledo |first=Anthony |date=2025-03-17 |title=Amazon is removing an Echo privacy setting that keeps Alexa recordings from the company |url=https://www.usatoday.com/story/tech/2025/03/17/amazon-echo-alexa-reporting-privacy/82503576007/ |url-status=live |archive-url=https://web.archive.org/web/20250319001811/https://www.usatoday.com/story/tech/2025/03/17/amazon-echo-alexa-reporting-privacy/82503576007/ |archive-date=2025-03-19 |access-date=2025-03-20 |website=USA Today}}</ref> | ||
==Background== | ==Background== | ||
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From archival analysis of the [https://www.amazon.com/gp/help/customer/display.html?nodeId=201602230 Alexa FAQ] page, it can be estimated that this feature was introduced in early to mid 2022, given the first available archived copy of the page was in September 2022. As of writing, this page still includes this feature despite its imminent removal.<ref>{{Cite web |title=Alexa and Alexa Device FAQs |url=https://www.amazon.com/gp/help/customer/display.html?nodeId=201602230 |url-status=live |archive-url=https://web.archive.org/web/20220901001441/https://www.amazon.com/gp/help/customer/display.html?nodeId=201602230 |archive-date=2022-09-01 |access-date=2025-03-20 |website=Amazon Customer Support}}</ref> This likely means that the Echo (4th Gen) was not launched with this feature, as it was launched 10/22/2020<ref>{{Cite web |last=Gartenberg |first=Chaim |date=2020-09-24 |title=Amazon redesigns the Echo with a new spherical design and a custom machine learning processor |url=https://www.theverge.com/2020/9/24/21452347/amazon-echo-4th-generation-features-price-release-date-alexa |url-status=live |archive-url=https://web.archive.org/web/20241212183356/https://www.theverge.com/2020/9/24/21452347/amazon-echo-4th-generation-features-price-release-date-alexa |archive-date=2024-12-12 |access-date=2025-03-20 |website=The Verge}}</ref> with the Echo Show 10 following not long after on 2/25/2021.<ref>{{Cite web |last=Seifert |first=Dan |date=2021-02-24 |title=Amazon Echo Show 10 review: Alexa’s next move |url=https://www.theverge.com/22297810/amazon-echo-show-10-2021-review |url-status=live |archive-url=https://web.archive.org/web/20250317152944/https://www.theverge.com/22297810/amazon-echo-show-10-2021-review |archive-date=2025-03-17 |access-date=2025-03-20 |website=The Verge}}</ref> However, the Echo Show 15 (2023) and Echo Show 15 (2024) were both launched since, as implied by their names, and even the former was announced after this feature was unveiled.<ref>{{Cite web |last=Tuohy |first=Jennifer Pattison |date=2022-12-16 |title=Amazon Echo Show 15 review: Alexa’s on your wall |url=https://www.theverge.com/22839220/amazon-echo-show-15-review-wall-mounted-alexa-tablet-kitchen-tv |url-status=live |archive-url=https://web.archive.org/web/20250307173006/https://www.theverge.com/22839220/amazon-echo-show-15-review-wall-mounted-alexa-tablet-kitchen-tv |archive-date=2025-03-07 |access-date=2025-03-20 |website=The Verge}}</ref> | From archival analysis of the [https://www.amazon.com/gp/help/customer/display.html?nodeId=201602230 Alexa FAQ] page, it can be estimated that this feature was introduced in early to mid 2022, given the first available archived copy of the page was in September 2022. As of writing, this page still includes this feature despite its imminent removal.<ref>{{Cite web |title=Alexa and Alexa Device FAQs |url=https://www.amazon.com/gp/help/customer/display.html?nodeId=201602230 |url-status=live |archive-url=https://web.archive.org/web/20220901001441/https://www.amazon.com/gp/help/customer/display.html?nodeId=201602230 |archive-date=2022-09-01 |access-date=2025-03-20 |website=Amazon Customer Support}}</ref> This likely means that the Echo (4th Gen) was not launched with this feature, as it was launched 10/22/2020<ref>{{Cite web |last=Gartenberg |first=Chaim |date=2020-09-24 |title=Amazon redesigns the Echo with a new spherical design and a custom machine learning processor |url=https://www.theverge.com/2020/9/24/21452347/amazon-echo-4th-generation-features-price-release-date-alexa |url-status=live |archive-url=https://web.archive.org/web/20241212183356/https://www.theverge.com/2020/9/24/21452347/amazon-echo-4th-generation-features-price-release-date-alexa |archive-date=2024-12-12 |access-date=2025-03-20 |website=The Verge}}</ref> with the Echo Show 10 following not long after on 2/25/2021.<ref>{{Cite web |last=Seifert |first=Dan |date=2021-02-24 |title=Amazon Echo Show 10 review: Alexa’s next move |url=https://www.theverge.com/22297810/amazon-echo-show-10-2021-review |url-status=live |archive-url=https://web.archive.org/web/20250317152944/https://www.theverge.com/22297810/amazon-echo-show-10-2021-review |archive-date=2025-03-17 |access-date=2025-03-20 |website=The Verge}}</ref> However, the Echo Show 15 (2023) and Echo Show 15 (2024) were both launched since, as implied by their names, and even the former was announced after this feature was unveiled.<ref>{{Cite web |last=Tuohy |first=Jennifer Pattison |date=2022-12-16 |title=Amazon Echo Show 15 review: Alexa’s on your wall |url=https://www.theverge.com/22839220/amazon-echo-show-15-review-wall-mounted-alexa-tablet-kitchen-tv |url-status=live |archive-url=https://web.archive.org/web/20250307173006/https://www.theverge.com/22839220/amazon-echo-show-15-review-wall-mounted-alexa-tablet-kitchen-tv |archive-date=2025-03-07 |access-date=2025-03-20 |website=The Verge}}</ref> | ||
==Removal of the Do Not Send Voice | ==Removal of the Do Not Send Voice feature== | ||
[[File:Amazon Echo removal of Do Not Send Voice option.png|thumb|250px|alt=This image is a screenshot of the email sent by Amazon to customers using the Do Not Send Voice Recordings feature on Echo devices. It indicates that on March 28, 2025, this feature will be disabled and voice recordings will recorded as they "expand Alexa’s capabilities with generative AI features."|E-mail from Amazon, 2025-03-14]] | |||
On March 14, 2025 (unknown if this notice rolled out over multiple days), Amazon sent an email with the subject "Upcoming change to your Alexa Settings" to customers which had enabled the Do Not Send Voice feature. The email cites coming improvements to Alexa, including the addition of generative AI features. No alternative is given other than the already-existing "Don't save recordings" feature, which merely prohibits Amazon from keeping copies of the recordings. | On March 14, 2025 (unknown if this notice rolled out over multiple days), Amazon sent an email with the subject "Upcoming change to your Alexa Settings" to customers which had enabled the Do Not Send Voice feature. The email cites coming improvements to Alexa, including the addition of generative AI features. No alternative is given other than the already-existing "Don't save recordings" feature, which merely prohibits Amazon from keeping copies of the recordings. | ||
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The response to this issue has been varied--some consumers, such as many in one Reddit thread,<ref>{{Cite web |date=2025-03-14 |title=PSA: Amazon Alexa discontinuing Do Not Send Voice Recordings |url=https://old.reddit.com/r/privacy/comments/1jb8qwx/psa_amazon_alexa_discontinuing_do_not_send_voice/ |archive-url=https://web.archive.org/web/20250526183848/https://old.reddit.com/r/privacy/comments/1jb8qwx/psa_amazon_alexa_discontinuing_do_not_send_voice/ |archive-date=2025-05-26 |website=Reddit - r/privacy}}</ref> were quite displeased with the removal of the feature, with comments like "Great opportunity to discontinue Amazon Alexa!" and "We will spy on you and you will like it." However, media outlets have circulated a claim by Amazon that only 0.03% of users used the feature,<ref name=":0" /><ref>{{Cite web |date=2025-03-19 |title=Amazon ends little-used privacy feature that let Echo users opt out of sending recordings to company |url=https://apnews.com/article/amazon-privacy-echo-7fb3c19fa7f664bde5c5be259f8b23ee |url-status=live |archive-url=http://web.archive.org/web/20251119023958/https://apnews.com/article/amazon-privacy-echo-7fb3c19fa7f664bde5c5be259f8b23ee |archive-date=19 Nov 2025|access-date=2025-03-20 |website=The Associated Press}}</ref> so it is likely that this will go broadly unnoticed whether it is positive or negative. | The response to this issue has been varied--some consumers, such as many in one Reddit thread,<ref>{{Cite web |date=2025-03-14 |title=PSA: Amazon Alexa discontinuing Do Not Send Voice Recordings |url=https://old.reddit.com/r/privacy/comments/1jb8qwx/psa_amazon_alexa_discontinuing_do_not_send_voice/ |archive-url=https://web.archive.org/web/20250526183848/https://old.reddit.com/r/privacy/comments/1jb8qwx/psa_amazon_alexa_discontinuing_do_not_send_voice/ |archive-date=2025-05-26 |website=Reddit - r/privacy}}</ref> were quite displeased with the removal of the feature, with comments like "Great opportunity to discontinue Amazon Alexa!" and "We will spy on you and you will like it." However, media outlets have circulated a claim by Amazon that only 0.03% of users used the feature,<ref name=":0" /><ref>{{Cite web |date=2025-03-19 |title=Amazon ends little-used privacy feature that let Echo users opt out of sending recordings to company |url=https://apnews.com/article/amazon-privacy-echo-7fb3c19fa7f664bde5c5be259f8b23ee |url-status=live |archive-url=http://web.archive.org/web/20251119023958/https://apnews.com/article/amazon-privacy-echo-7fb3c19fa7f664bde5c5be259f8b23ee |archive-date=19 Nov 2025|access-date=2025-03-20 |website=The Associated Press}}</ref> so it is likely that this will go broadly unnoticed whether it is positive or negative. | ||
== See also == | |||
* [[Post-purchase EULA modification]] | |||
==References== | ==References== | ||
{{ | {{Reflist}} | ||
[[Category:Amazon Echo]] | [[Category:Amazon Echo]] | ||
[[Category:Amazon]] | [[Category:Amazon]] | ||
[[Category:2025 incidents]] | |||