Elgato forces Stream Deck users to sign up: Difference between revisions

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 {{IncidentCargo
 |Company=Elgato
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+|StartDate=2023-10-24
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 |Description=
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-Elgato has removed the option to download or update plugins from their marketplace for their product, Stream Deck, without an Elgato account. Following this change, Stream Deck users must have an account to add content to their device this way.
+{{Wplink|Elgato}} has removed the option to download or update plugins from their marketplace for their product, Stream Deck, without an Elgato account. Following this change, Stream Deck users must have an account to add content to their device this way.<ref>{{Cite web |last=Leigh |first=Caleb |date=2023-10-24 |title=Stream Deck and Marketplace - Your Questions Answered |url=https://marketplace.elgato.com/learn/announcements/stream-deck-marketplace-questions-answered |url-status=live |archive-url=https://web.archive.org/web/20260302170414/https://marketplace.elgato.com/learn/announcements/stream-deck-marketplace-questions-answered |archive-date=2026-03-02 |access-date=2026-03-02 |website=Elgato Marketplace}}</ref><ref>{{Cite web |last=u/darthmarth37 |date=2023-11-03 |title=Updating plugins on Stream Deck 6.4 without an account |url=https://reddit.com/comments/17mqcda |url-status=live |archive-url=https://web.archive.org/web/20260302170844/https://reddit.com/comments/17mqcda |archive-date=2026-03-02 |access-date=2026-03-02 |website=Reddit}}</ref>
 ==Background==
 {{Placeholder box|Information about the product/service history to provide the necessary context surrounding the incident}}
-Until [https://www.elgato.com/us/en/s/downloads Stream deck software] version 6.4, user could install any plugins without account. With 6.4 update plugin installation process changed. Company provides instructions for that on their [https://help.elgato.com/hc/en-us/articles/11434818801293-Elgato-Stream-Deck-How-to-Install-and-Uninstall-Stream-Deck-Plugins support side].
+Until Stream Deck software version 6.4, the user could install any plugin without an account. Following the 6.4 update, the plugin installation process changed. Requiring the user to signup for an Elgato account to access the Elgato Marketplace to download or update plugins. The company provides instructions for that on their support site.<ref>{{Cite web |title=Elgato Stream Deck — Download and use Plugins |url=https://help.elgato.com/hc/en-us/articles/33589587352337 |url-status=live |archive-url=https://web.archive.org/web/20260302172006/https://help.elgato.com/hc/en-us/articles/33589587352337 |archive-date=2026-03-02 |access-date=2026-03-02 |website=Elgato}}</ref>
 ==[Incident]==
-{{Placeholder box|Change this section's title to be descriptive of the incident.
-Impartial and complete description of the events, including actions taken by the company, and the timeline of the incident coming to the public's attention.}}
 ===Elgato's response===
 {{Placeholder box|If applicable, add the proposed solution to the issues by the company.}}
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 ==References==
-{{reflist}}https://marketplace.elgato.com/learn/announcements/stream-deck-marketplace-questions-answered - [https://web.archive.org/web/20251213071454/https://marketplace.elgato.com/learn/announcements/stream-deck-marketplace-questions-answered Archived Link] ''(Snapshot Date: Feb 9 2026)''
+{{reflist}}
+[[Category:Elgato]]
-https://redlib.aosus.link/r/elgato/comments/17mqcda/updating_plugins_on_stream_deck_64_without_an/ - [https://web.archive.org/web/20260302160600/https://redlib.aosus.link/r/elgato/comments/17mqcda/updating_plugins_on_stream_deck_64_without_an/ Archived Link] ''(Snapshot Date:'' ''Mar 2 2026)''{{Placeholder box|[[mw:Help:VisualEditor/User_guide#Editing_categories|Add a category]] with the same name as the product, service, website, software, product line or company that this article is about.
-The "Incidents" category is not needed.}}