KFC: Difference between revisions
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{{CompanyCargo | {{CompanyCargo | ||
|Founded=1930 | |Founded=20 March 1930 | ||
|Industry=Food | |Industry=Food | ||
|Logo=KFC logo.png | |Logo=KFC logo.png | ||
| Line 6: | Line 7: | ||
|Type=Public subsidiary | |Type=Public subsidiary | ||
|Website=https://www.kfc.com/ | |Website=https://www.kfc.com/ | ||
|Description= | |Description= | ||
}} | }}<!-- for anyone planning on editing this, please change this. -->'''{{Wplink|KFC Corporation}}''', also called '''Kentucky Fried Chicken''', is an American fast-food chain known for its Kentucky fried chicken and chicken sandwiches. It is a subsidiary to [[Yum! Brands]], with a revenue of $12.87 Billion in 2020. | ||
{{ | |||
==Consumer | ==Consumer impact summary== | ||
{{Ph-C-CIS}} | {{Ph-C-CIS}} | ||
==Incidents== | ==Incidents== | ||
{{ | This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | ||
===Oprah KFC coupon and lawsuit (''2009—2011'')=== | |||
KFC collaborated with the hit show {{Wplink|The Oprah Winfrey Show}} for its promotion on KFC's new item, Kentucky Grilled Chicken in 2009, announcing users could download a coupon from her website for a free two-piece Kentucky Grilled Chicken meal with no additional costs. Within a couple of days, KFC cancelled the promotion, however this resulted in backlash from consumers and a class-action lawsuit that eventually settled with KFC compensating up to $15.96 for the original coupon, and $8 for the PDF coupon for each household.<ref>{{Cite web |last=Popken |first=Ben |title=Get $3.99 In Oprah Free KFC Coupon Debacle Lawsuit |url=https://www.consumerist.com/2011/09/12/get-399-in-oprah-free-kfc-debacle-lawsuit/ |website=The Consumerist |date=12 Sep 2011 |access-date= |url-status=dead |archive-url=https://web.archive.org/web/20121222233614/https://www.consumerist.com/2011/09/12/get-399-in-oprah-free-kfc-debacle-lawsuit/ |archive-date=22 Dec 2012}}</ref><ref>{{Cite web |last=Seibold |first=Angie |title=The Oprah Mistake That Made KFC Run Out Of Chicken |url=https://www.thetakeout.com/1780712/oprah-mistake-kfc-chicken-shortage/ |website=The Takeout |date=10 Feb 2025 |access-date=4 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20250327134435/https://www.thetakeout.com/1780712/oprah-mistake-kfc-chicken-shortage/ |archive-date=27 Mar 2025}}</ref> | |||
===KFC China food scandal (''2012'')=== | |||
In December 2012, KFC China was exposed after an investigation reported and aired by an Chinese Television station<ref>{{Cite web |author= |title=KFC's Recovery in China is Going to Take Some Time |url=https://www.foodsafetynews.com/2013/02/kfcs-recovery-in-china-is-going-to-take-some-time/ |website=Food Safety News |date=6 Feb 2013 |access-date=4 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20201026041047/https://www.foodsafetynews.com/2013/02/kfcs-recovery-in-china-is-going-to-take-some-time/ |archive-date=26 Oct 2020}}</ref> showcased the company suppliers, Liuhe Group and Yingta Group, sold chicken with antibiotics, hormones (allowing for birds to reach maturity in 45 days),<ref>{{Cite web |last=Cooper |first=Ted |title=KFC's Awful Year in China Is Finally Coming to an End |url=https://www.fool.com/investing/general/2013/11/17/kfcs-awful-year-in-china-is-finally-coming-to-an-e.aspx |website=The Motley Fool |date=17 Nov 2013 |access-date=4 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20131117235513/https://www.fool.com/investing/general/2013/11/17/kfcs-awful-year-in-china-is-finally-coming-to-an-e.aspx |archive-date=17 Nov 2013}}</ref> and a banned drug known as {{Wplink|chloramphenicol}}.<ref>{{Cite web |last=Montlake |first=Simon |title=Chinese Animal-Feed Billionaire Takes Hit On KFC Food Safety Scare |url=https://www.forbes.com/sites/simonmontlake/2012/12/20/chinese-animal-feed-billionaire-takes-hit-on-kfc-food-safety-scare/ |website=Forbes |date=20 Dec 2012 |access-date=4 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20210726210434/https://www.forbes.com/sites/simonmontlake/2012/12/20/chinese-animal-feed-billionaire-takes-hit-on-kfc-food-safety-scare/ |archive-date=26 Jul 2021}}</ref> | |||
[[File:KFC China 2012 sales numbers.png|thumb|KFC China 2012 Sales Numbers]] | |||
As a result of this report, consumers in China were terrified of the news. This was later compounded by an outbreak of the {{Wplink|Avian influenza|bird flu}} in March 2013, impacting consumers' trust and resulting in many of them looking for alternative options or boycotting. KFC and its parent company, Yum! Brands saw decreased sales, with Yum! Brands in particular losing as much as 20%.<ref>{{Cite web |author= |title=KFC's Food Safety Controversies in China |url=https://www.scribd.com/document/252206906/Controversy-in-KFC-Script |website=Scribd |date= |access-date=4 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20200831045547/https://www.scribd.com/document/252206906/Controversy-in-KFC-Script |archive-date=31 Aug 2020}}</ref><ref>{{Cite web |author= |title=Yum Brands says KFC sales in China hit by bird flu scare |url=https://www.bbc.com/news/business-22103780 |website=BBC |date=11 Apr 2013 |access-date=4 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20140523191920/https://www.bbc.com/news/business-22103780 |archive-date=23 May 2014}}</ref> | |||
Yum! Brands initially responded by saying that 45-days-old chicken is the norm in the industry, however in January 2013 they issued an formal apology to the public. A couple of weeks later, KFC China issued a campaign dubbed "Operation Thunder", highlighting the company's steps to ensure the safety of their chickens. Along with starting a campaign, KFC also started a poetry contest on social media, with the winner getting an iPad Mini. | |||
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{{ | With the company efforts to persuade customers of their product safety, a survey conducted in November 2013 showcased around 40% of participants still had concerns about KFC food safety practices.<ref>{{Cite web |author= |title=Diners Not Convinced by KFC's China Revival Campaign |url=https://www.thepoultrysite.com/news/2013/12/diners-not-convinced-by-kfcs-china-revival-campaign |website=The Poultry Site |date=5 Dec 2013 |access-date=4 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20190718064149/https://www.thepoultrysite.com/news/2013/12/diners-not-convinced-by-kfcs-china-revival-campaign |archive-date=18 Jul 2019}}</ref> | ||
[[File:KFC Grilled Chicken.jpg|alt=KFC Grilled Chicken|thumb|KFC Grilled Chicken]] | |||
=== | |||
.. | ===KFC data breach (''2016'')=== | ||
On 9 December 2016, KFC warned 1.2 million users of its Colonel's Club loyalty program about a security breach in the UK, urging users to immediately change their passwords.<ref>{{Cite web |last=Mathews |first=Lee |title=KFC Hack Leaves 1.2 Million Users With A Bad Taste In Their Mouths |url=https://www.forbes.com/sites/leemathews/2016/12/13/kfc-hack-leaves-1-2-million-users-with-a-bad-taste-in-their-mouths/ |website=Forbes |date=13 Dec 2016 |access-date=4 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20161214172233/https://www.forbes.com/sites/leemathews/2016/12/13/kfc-hack-leaves-1-2-million-users-with-a-bad-taste-in-their-mouths/#15fb6bc22efc |archive-date=14 Dec 2016}}</ref> | |||
<blockquote>Our monitoring systems have found a small number of Colonel’s Club accounts may have been compromised as a result of our website being targeted. Whilst it is unlikely you have been impacted, we advise that you change your password as a precaution.”<ref>{{Cite web |last=Pascu |first=Luana |title=KFC security breach leaks user information |url=https://www.bitdefender.com/en-gb/blog/hotforsecurity/kfc-security-breach-leaks-user-information |website=Bitdefender |date=13 Dec 2016 |access-date=4 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20260305031749/https://www.bitdefender.com/en-gb/blog/hotforsecurity/kfc-security-breach-leaks-user-information |archive-date=5 Mar 2026}}</ref></blockquote> | |||
KFC claims that only 30 users were affected and the information leaked doesn't contain financial information:<ref>{{Cite web |author=Gurubaran |title=KFC Security Breach – 1.2 million members of its Colonel’s Club warned to change passwords immediately |url=https://gbhackers.com/kfc-security-breach-1-2-million-members-of-its-colonels-club-warned-to-change-passwords-imnnediately/ |website=gbhackers |date=14 Dec 2016 |access-date=4 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20200925135132/https://gbhackers.com/kfc-security-breach-1-2-million-members-of-its-colonels-club-warned-to-change-passwords-imnnediately/ |archive-date=25 Sep 2020}}</ref> | |||
<blockquote>“We take the online security of our fans very seriously, so we’ve advised all Colonel’s Club members to change their passwords as a precaution, despite only a small number of accounts being directly affected. We don’t store credit card details as part of our Colonel’s Club rewards scheme, so no financial data was compromised.” -- Brad Scheiner, Head of IT at KFC UK & Ireland</blockquote> | |||
==Products== | ==Products== | ||
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==See also== | ==See also== | ||
*[[McDonald's]] | |||
*[[Papa John's]] | |||
==References== | ==References== | ||
{{ | {{Reflist}} | ||
[[Category:{{PAGENAME}}]] | [[Category:{{PAGENAME}}]] | ||