LG: Difference between revisions
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===Sued by Texas state over ACR data collection (''2025 - Present):''=== | ===Sued by Texas state over ACR data collection (''2025 - Present):''=== | ||
{{Main|Texas Attorney General sues multiple TV makers over ACR user data collection}} | {{Main|Texas Attorney General sues multiple TV makers over ACR user data collection}} | ||
On December | On 15 December 2025, Texas Attorney General Ken Paxton filed a lawsuit against LG,<ref name="petition-lg">{{Cite web |date=December 15, 2025 |title=State of Texas v. LG Electronics USA, Inc., Original Petition |url=https://texasattorneygeneral.gov/sites/default/files/images/press/LG%20TV%20Petition%20Filed.pdf |access-date=January 21, 2026 |publisher=Office of the Texas Attorney General |format=PDF |archive-url=http://web.archive.org/web/20260207231437/https://www.texasattorneygeneral.gov/sites/default/files/images/press/LG%20TV%20Petition%20Filed.pdf |archive-date=7 Feb 2026}}</ref> alleging that the manufacturer failed to adequately disclose data collection capabilities of {{Wplink|automatic content recognition}} (ACR) technology in their smart televisions<ref name="arstechnica">{{Cite web |date=December 16, 2025 |title=Texas sues biggest TV makers, alleging smart TVs spy on users without consent |url=https://arstechnica.com/tech-policy/2025/12/texas-sues-biggest-tv-makers-alleging-smart-tvs-spy-on-users-without-consent/ |access-date=January 21, 2026 |publisher=Ars Technica |archive-url=http://web.archive.org/web/20260214045721/https://arstechnica.com/tech-policy/2025/12/texas-sues-biggest-tv-makers-alleging-smart-tvs-spy-on-users-without-consent/ |archive-date=14 Feb 2026}}</ref>. The lawsuit, filed under the Texas Deceptive Trade Practices Act, allege that ACR technology captures screenshots of television displays at frequent intervals and that the resulting viewing data is sold to advertisers and data brokers without meaningful consumer consent.<ref name="txag-main">{{Cite web |date=December 15, 2025 |title=Attorney General Paxton Sues Five Major TV Companies, Including Some with Ties to CCP, for Spying on Texans |url=https://texasattorneygeneral.gov/news/releases/attorney-general-paxton-sues-five-major-tv-companies-including-some-ties-ccp-spying-texans |access-date=January 21, 2026 |publisher=Office of the Texas Attorney General |archive-url=http://web.archive.org/web/20260221015756/https://www.texasattorneygeneral.gov/news/releases/attorney-general-paxton-sues-five-major-tv-companies-including-some-ties-ccp-spying-texans |archive-date=21 Feb 2026}}</ref> | ||
==Controversies== | ==Controversies== | ||
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|Unsolicited installation of Microsoft Copilot app on Smart TVs | |Unsolicited installation of Microsoft Copilot app on Smart TVs | ||
|2025 | |2025 | ||
|After an update of WebOS, a new Copilot icon showed up on the home screens of LG Smart TVs. It cannot be uninstalled by the user.<ref>{{Cite web |first= | |After an update of WebOS, a new Copilot icon showed up on the home screens of LG Smart TVs. It cannot be uninstalled by the user.<ref>{{Cite web |last=defjam16 |first= |date=2025-12-13 |title=My LG TV’s new software update installed Microsoft Copilot, which cannot be deleted. |url=https://www.reddit.com/r/mildlyinfuriating/comments/1plldqo/my_lg_tvs_new_software_update_installed_microsoft/ |archive-url=http://web.archive.org/web/20251214012802/https://old.reddit.com/r/mildlyinfuriating/comments/1plldqo/my_lg_tvs_new_software_update_installed_microsoft/ |archive-date=14 Dec 2025 |access-date=2025-12-16 |website=Reddit}}</ref>Following the online backlash, an LG spokesperson announced in an interview that it would be made possible to remove Copilot in the future, but did not respond when asked when this would be the case.<ref>{{Cite web |last=Washenko |first=Anna |date=2025-12-18 |title=LG will let you delete the previously unremovable Microsoft Copilot shortcut on its smart TVs |url=https://www.engadget.com/ai/lg-will-let-you-delete-the-previously-unremovable-microsoft-copilot-shortcut-on-its-smart-tvs-215352944.html |access-date=2025-12-20 |website=engadget |archive-url=http://web.archive.org/web/20260222110911/https://www.engadget.com/ai/lg-will-let-you-delete-the-previously-unremovable-microsoft-copilot-shortcut-on-its-smart-tvs-215352944.html |archive-date=22 Feb 2026}}</ref> | ||
|Ongoing | |Ongoing | ||
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*LG's "ThinQ" mobile app to remotely control their line of portable air conditioners have a requirement for users to input their full name, email, and birthday in order to access these remote-control features. Further information fields prompted but not required include phone number, location, and address information. | *LG's "ThinQ" mobile app to remotely control their line of portable air conditioners have a requirement for users to input their full name, email, and birthday in order to access these remote-control features. Further information fields prompted but not required include phone number, location, and address information. | ||
*In cases where the OLED TV specifically, not connected to the internet by WiFi or LAN, prompt appears to suggest the user to connect to a network in order to use voice options. This behavior occurs regardless of voice privacy settings set by the user. | *In cases where the OLED TV specifically, not connected to the internet by WiFi or LAN, prompt appears to suggest the user to connect to a network in order to use voice options. This behavior occurs regardless of voice privacy settings set by the user. | ||
*For smart TVs, sign in to an LG account is now mandatory for functions such as downloading and installing apps. From LG support: | *For smart TVs, sign in to an LG [[Forced account|account is now mandatory]] for functions such as downloading and installing apps. From LG support: | ||
<blockquote>Regarding the forced sign-in requirement, we apologise for any inconvenience this has caused. The sign-in process is designed to enhance your experience by enabling access to personalised features, app downloads, and updates. It also ensures compatibility with various services and apps available on the LG platform.</blockquote> | <blockquote>Regarding the forced sign-in requirement, we apologise for any inconvenience this has caused. The sign-in process is designed to enhance your experience by enabling access to personalised features, app downloads, and updates. It also ensures compatibility with various services and apps available on the LG platform.</blockquote> | ||