Click-to-cancel: Difference between revisions
m Mingyee moved page Click to Cancel to Click-to-cancel: Misspelled title: Sentence case |
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The '''click-to-cancel''' (CtC) rule is a [[Federal Trade Commission]] (FTC) rule which requires that subscription services make it as easy to cancel the service as it was to sign up.<ref>https://www.ftc.gov/news-events/news/press-releases/2024/10/federal-trade-commission-announces-final-click-cancel-rule-making-it-easier-consumers-end-recurring</ref> This is designed to combat an anti-consumer practice, where a subscription service makes it very easy to sign up for a service, but requires the customer to jump through hoops to cancel the subscription. The law has been finalized, but does not come into effect until May 14, 2025.<ref>https://www.federalregister.gov/d/2024-25534/p-6</ref> | The '''click-to-cancel''' (CtC) rule is a [[Federal Trade Commission]] (FTC) rule which requires that subscription services make it as easy to cancel the service as it was to sign up.<ref>https://www.ftc.gov/news-events/news/press-releases/2024/10/federal-trade-commission-announces-final-click-cancel-rule-making-it-easier-consumers-end-recurring</ref> This is designed to combat an anti-consumer practice, where a subscription service makes it very easy to sign up for a service, but requires the customer to jump through hoops to cancel the subscription. The law has been finalized, but does not come into effect until May 14, 2025.<ref>https://www.federalregister.gov/d/2024-25534/p-6</ref> | ||
==How it works== | |||
The rule prohibits the following:<ref>https://www.ftc.gov/system/files/ftc_gov/pdf/NegOptions-1page-Oct2024-v2.pdf</ref><ref name=":0">https://www.govinfo.gov/content/pkg/FR-2024-11-15/pdf/2024-25534.pdf</ref> | The rule prohibits the following:<ref>https://www.ftc.gov/system/files/ftc_gov/pdf/NegOptions-1page-Oct2024-v2.pdf</ref><ref name=":0">https://www.govinfo.gov/content/pkg/FR-2024-11-15/pdf/2024-25534.pdf</ref> | ||
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====Planet Fitness==== | ====Planet Fitness==== | ||
Prior to state-level laws, Planet Fitness's FAQ stated that "You can fill out a cancellation form at the front desk of your home club, or send a letter (preferably via certified mail) to your club requesting cancellation. Memberships can’t, unfortunately, be cancelled by email or phone"<ref>https://www.planetfitness.com/about-planet-fitness/customer-service/membership-faqs</ref> despite allowing online signups. As of Jan 18, 2025, its terms state "our cancellation process may vary from club to club", and that "Some members may also be eligible to cancel their membership online based on their membership type and the location of their home club."<ref>https://archive.ph/XSG0Q</ref> | Prior to state-level laws, Planet Fitness's FAQ stated that "You can fill out a cancellation form at the front desk of your home club, or send a letter (preferably via certified mail) to your club requesting cancellation. Memberships can’t, unfortunately, be cancelled by email or phone"<ref>https://www.planetfitness.com/about-planet-fitness/customer-service/membership-faqs</ref> despite allowing online signups. As of Jan 18, 2025, its terms state "our cancellation process may vary from club to club", and that "Some members may also be eligible to cancel their membership online based on their membership type and the location of their home club."<ref>https://archive.ph/XSG0Q</ref> As of Feb 17, 2025, the link to the "[https://www.planetfitness.com/about-planet-fitness/contact-us Member Services department]" leads to a 404 page. | ||
====LA Fitness==== | ====LA Fitness==== | ||
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[[Category:Common terms]] | [[Category:Common terms]] | ||
[[Category:Positive practices]] | |||