Discontinuation of Ikawa Home Roasters: Difference between revisions
Response Change + Reference |
attempt to fix for the extension, this should now (in theory) show up for Ikawa Coffee's website |
||
| (10 intermediate revisions by 3 users not shown) | |||
| Line 1: | Line 1: | ||
{{IncidentCargo | {{IncidentCargo | ||
|Company=Ikawa | |Company=Ikawa Coffee | ||
|StartDate=2017 | |StartDate=2017 | ||
|EndDate=2026 | |EndDate=2026 | ||
| Line 10: | Line 10: | ||
|Description=Transfer to service that isn't compatible with older devices and lack of replacement parts. | |Description=Transfer to service that isn't compatible with older devices and lack of replacement parts. | ||
}} | }} | ||
[[Ikawa Coffee]] Home Roasters, including models like the Home Roaster 100, require the use of their mobile app to set roast profiles, fine tune setting, share recipes, and operate the device via Bluetooth. In May 2025, users received emails announcing the discontinuation of Ikawa Home products and their supporting applications. The app was set to reach its end of life on 31 December 2026, which would render the roaster unusable.<ref>{{Cite web |last=Home |first=Ikawa |date=2025-05-25 |title=Help! I wanted to buy an IKAWA Home roasting system |url=https://ikawahome.crunch.help/en/the-most-frequently-asked-questions/help-i-wanted-to-buy-an-ikawa-home-roasting-system |website=Ikawahome}}</ref> | |||
Despite this, the Ikawa Home website continued to sell these products without disclosing the app's discontinuation or the limited lifespan on the main product page.The continued until the public announcement on 21 May 2025. This resulted in users who purchased the product during this period only a 18 month window of full functionality. <ref>{{Cite web |last=Auctor |date=2025-05-21 |title=IKAWA Home shutting down - Sept. 2025 |url=https://www.home-barista.com/roasting/ikawa-home-shutting-down-sept-2025-t99502.html}}</ref> | |||
Despite this, the Ikawa Home website continued to sell these products without disclosing the app's discontinuation or the limited lifespan on the main product page.The continued until the public announcement on May | |||
==Background== | ==Background== | ||
Ikawa Home produces precision coffee roasters (ranging from 100g to 1kg) designed for home users. These devices require the use of the official app via Bluetooth to create and edit roast profiles, monitor roasting, share recipes, and operate the machine. Without the app the core functionality of the device isn't accessible. | Ikawa Home produces precision coffee roasters (ranging from 100g to 1kg) designed for home users. These devices require the use of the official app via Bluetooth to create and edit roast profiles, monitor roasting, share recipes, and operate the machine. Without the app the core functionality of the device isn't accessible. | ||
==Discontinuation | ==Discontinuation of service== | ||
In May 2025, Ikawa emailed existing users that it was discontinuing the entire Ikawa Home range. Announcing the Home website would transfer, final orders were accepted until July 2025, no further app updates would be released after September | In May 2025, Ikawa emailed existing users that it was discontinuing the entire Ikawa Home range. Announcing the Home website would transfer, final orders were accepted until July 2025, no further app updates would be released after 30 September 2025 and the app would stop working on 31 December 2026. Support and out of warranty repairs end 01 Jan 2027. | ||
Customers who bought the device during the final sales period received no warning on the product page about the obsolescence even when the company and current users where aware. The hardware was actively sold as a long term roasting device. | Customers who bought the device during the final sales period received no warning on the product page about the obsolescence even when the company and current users where aware. The hardware was actively sold as a long term roasting device. | ||
===Ikawa's response: === | ===Ikawa's response:=== | ||
<blockquote> | |||
After careful consideration, we have made the decision to discontinue our '''IKAWA Home''' range of products. The '''IKAWA Home''' website will officially close on '''September 30, 2025'''. | |||
As part of this transition, we're excited to share that we are merging our IKAWA Home website with IKAWA Pro's social platforms and app under one unified '''IKAWA''' brand — creating a single, streamlined experience for all our customers. This change allows us to better support our growing community and focus on delivering the next generation of innovative roasting solutions. | As part of this transition, we're excited to share that we are merging our IKAWA Home website with IKAWA Pro's social platforms and app under one unified '''IKAWA''' brand — creating a single, streamlined experience for all our customers. This change allows us to better support our growing community and focus on delivering the next generation of innovative roasting solutions. | ||
| Line 34: | Line 33: | ||
IKAWA was founded with a vision: to connect coffee growers to coffee drinkers through the experience of home roasting. Today, we remain committed to that vision across both IKAWA Pro and IKAWA Home — unified under one IKAWA brand. | IKAWA was founded with a vision: to connect coffee growers to coffee drinkers through the experience of home roasting. Today, we remain committed to that vision across both IKAWA Pro and IKAWA Home — unified under one IKAWA brand. | ||
===What this means for you:=== | |||
'''Customer Support''' We will continue to provide customer support and service for IKAWA Home products through '''January 1, 2027'''. | '''Customer Support''' We will continue to provide customer support and service for IKAWA Home products through '''January 1, 2027'''. | ||
| Line 57: | Line 57: | ||
Warm regards, | Warm regards, | ||
'''Andrew Stordy''', Founder of IKAWA '''Alexandra Allard''', CEO of IKAWA And the IKAWA Team | '''Andrew Stordy''', Founder of IKAWA '''Alexandra Allard''', CEO of IKAWA And the IKAWA Team <ref>{{Cite web |last=Dr |first=Gary |date=2023-03-12 |title=The IKAWA Home is being discontinued. |url=https://www.home-barista.com/blog/ikawa-home-roasting-system-review-t86206.html |url-status=live |website=Home-Barista.com}}</ref> | ||
</blockquote> | |||
==Consumer response== | |||
Some users have attempted and are working toward reverse engineering the protocol. However, they are hesitant due to Ikawa's user-hostile Terms of Service. <ref>https://www.home-barista.com/roasting/ikawa-home-open-source-library-and-protocol-analysis-t92290.html</ref> | |||
==References== | ==References== | ||
{{reflist}} | {{reflist}} | ||
[[Category:Right to repair]] | [[Category:Right to repair]] | ||
[[Category:Service cancellation]] | [[Category:Service cancellation]] | ||
[[Category:Ikawa Coffee]] | |||
[[Category:Discontinuation bricking]] | |||