Lieferando: Difference between revisions
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| Industry = Food Delivery | | Industry = Food Delivery | ||
| Official Website = https://www.lieferando.de | | Official Website = https://www.lieferando.de | ||
}} | |Type=Subsidiary|Logo=Lieferando.png}} | ||
'''Lieferando''' is a German online food ordering and delivery service, started in 2009 and later incorporated into [[wikipedia:Just_Eat_Takeaway|Just Eat Takeaway]]. | '''Lieferando''' is a German online food ordering and delivery service, started in 2009 and later incorporated into [[wikipedia:Just_Eat_Takeaway|Just Eat Takeaway]]. It is among the largest delivery platforms in Germany. | ||
Lieferando offers thousands of restaurants to consumers, who place food orders via Lieferando's website or mobile app. While popular for its convenience, the platform has attracted criticism for certain practices that impact consumers, including hidden fees, “shadow websites,” as well as concerns about the working conditions of delivery people. | |||
==Consumer-protection profile== | ==Consumer-protection profile== | ||
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*'''Real-time tracking and performance monitoring''': Lieferando tracks couriers’ locations and delivery times to ensure prompt service. While this might benefit customers who want quick updates, data-protection experts raise concerns about continuous oversight and whether it places undue pressure on riders.<ref>Reichert, Philipp (August 1, 2023). [https://www.tagesschau.de/investigativ/report-mainz/lieferando-bonussystem-lohn-100.html "Bestell-Boom auf dem Rücken der Beschäftigten?"] (in German). ''SWR''.</ref> | *'''Real-time tracking and performance monitoring''': Lieferando tracks couriers’ locations and delivery times to ensure prompt service. While this might benefit customers who want quick updates, data-protection experts raise concerns about continuous oversight and whether it places undue pressure on riders.<ref>Reichert, Philipp (August 1, 2023). [https://www.tagesschau.de/investigativ/report-mainz/lieferando-bonussystem-lohn-100.html "Bestell-Boom auf dem Rücken der Beschäftigten?"] (in German). ''SWR''.</ref> | ||
=== | ===Customer support and transparency=== | ||
*'''Order misroutes''': If shadow websites cause an order to go through Lieferando instead of directly to the restaurant, consumers might experience confusion if issues arise, such as incomplete or delayed deliveries. | *'''Order misroutes''': If shadow websites cause an order to go through Lieferando instead of directly to the restaurant, consumers might experience confusion if issues arise, such as incomplete or delayed deliveries. | ||
*'''Unclear ownership of sites''': The practice of creating lookalike webpages can make it difficult for customers to figure out who is responsible when problems occur, particularly if the official restaurant site and the Lieferando clone are nearly identical. | *'''Unclear ownership of sites''': The practice of creating lookalike webpages can make it difficult for customers to figure out who is responsible when problems occur, particularly if the official restaurant site and the Lieferando clone are nearly identical. | ||
*'''Potential conflict of interest''': By heavily promoting these shadow websites and paying for top search results, Lieferando can overshadow a restaurant’s own official site, reducing transparency for consumers who genuinely wish to buy directly. | *'''Potential conflict of interest''': By heavily promoting these shadow websites and paying for top search results, Lieferando can overshadow a restaurant’s own official site, reducing transparency for consumers who genuinely wish to buy directly. | ||
*'''Point programm got removed without notice of users:''' Lieferando shadow removed its point porogramm at 2024-12-16 (user source<ref>https://www.mydealz.de/diskussion/lieferando-stellt-zum-16122024-das-punkteprogramm-ein-2464445</ref>) for all users which made all users lose all their points. These could be worth a lot of money if they ordered a lot. They did not send an E-Mail and there is not even an official post regarding this issue. Even worse is the help-page of lieferando is still mentioning the points programm as of 2025-02-16<ref>https://www.lieferando.de/kundenservice/thema/punkte-programm</ref> even if it does not exist anymore . Nowhere in their their AGBs<ref>https://www.lieferando.de/terms-and-conditions</ref> it is mentioned that this can be done silently. These points can have a lot of value. | |||
==References== | ==References== | ||
<references /> | <references /> | ||
[[Category:Lieferando]] | |||
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