TeamViewer: Difference between revisions
m Added license laundering category |
m →See also: Fixed broken link. |
||
| (One intermediate revision by the same user not shown) | |||
| Line 22: | Line 22: | ||
==Incidents== | ==Incidents== | ||
===Perpetual license invalidation=== | ===Perpetual license invalidation=== | ||
{{Main| | {{Main|TeamViewer terminates perpetual licenses}} | ||
TeamViewer has previously sold a "perpetual" license for software versions 8-12, which are now discontinued. The licensing model of TeamViewer products changed in the meantime, perpetual licenses are no longer supported, and instead new customers are sold a subscription model.<ref>{{Cite web |last=Yuri_T |date=27 Feb 2019 |title=Perpetual licence option? |url=https://community.teamviewer.com/English/discussion/55413/perpetual-licence-option/p1 |url-status=live |archive-url=https://web.archive.org/web/20250621140111/https://community.teamviewer.com/English/discussion/55413/perpetual-licence-option/p1 |archive-date=21 Jun 2025 |access-date=21 Jun 2025 |website= |via=TeamViewer Community}}</ref> The customer response on the community forum focuses on the legal aspect of this conduct, and about organizing a class action lawsuit against TeamViewer because alleged violation of the perpetual license terms. TeamViewer proposes that users with existing perpetual licenses "upgrade" to the latest TeamViewer under a subscription plan. | TeamViewer has previously sold a "perpetual" license for software versions 8-12, which are now discontinued. The licensing model of TeamViewer products changed in the meantime, perpetual licenses are no longer supported, and instead new customers are sold a subscription model.<ref>{{Cite web |last=Yuri_T |date=27 Feb 2019 |title=Perpetual licence option? |url=https://community.teamviewer.com/English/discussion/55413/perpetual-licence-option/p1 |url-status=live |archive-url=https://web.archive.org/web/20250621140111/https://community.teamviewer.com/English/discussion/55413/perpetual-licence-option/p1 |archive-date=21 Jun 2025 |access-date=21 Jun 2025 |website= |via=TeamViewer Community}}</ref> The customer response on the community forum focuses on the legal aspect of this conduct, and about organizing a class action lawsuit against TeamViewer because alleged violation of the perpetual license terms. TeamViewer proposes that users with existing perpetual licenses "upgrade" to the latest TeamViewer under a subscription plan. | ||
| Line 32: | Line 33: | ||
==See also== | ==See also== | ||
*[[List of products and services with post-purchase license change]] | |||
*[[List of products and services with post purchase license change]] | |||
*[[Dark patterns]] | *[[Dark patterns]] | ||
Latest revision as of 03:30, 31 March 2026
❗Article Status Notice: This Article is a stub
This article is underdeveloped, and needs additional work to meet the wiki's Content Guidelines and be in line with our Mission Statement for comprehensive coverage of consumer protection issues. Learn more ▼
| Basic Information | |
|---|---|
| Release Year | 2005 |
| Product Type | Software |
| In Production | Yes |
| Official Website | https://www.teamviewer.com/ |
TeamViewer is a free proprietary remote access and remote control software made by TeamViewer SE, which has their headquarter in Germany.
Consumer-impact summary
[edit | edit source]Incidents
[edit | edit source]Perpetual license invalidation
[edit | edit source]- Main article: TeamViewer terminates perpetual licenses
TeamViewer has previously sold a "perpetual" license for software versions 8-12, which are now discontinued. The licensing model of TeamViewer products changed in the meantime, perpetual licenses are no longer supported, and instead new customers are sold a subscription model.[1] The customer response on the community forum focuses on the legal aspect of this conduct, and about organizing a class action lawsuit against TeamViewer because alleged violation of the perpetual license terms. TeamViewer proposes that users with existing perpetual licenses "upgrade" to the latest TeamViewer under a subscription plan.
Autorenewal of subscription (2021)
[edit | edit source]In 2021 a case was filed against TeamViewer, challenging the automatic renewal practice. The district court ruled that California's autorenewal law was not violated, which was upheld by the designated court of appeals in 2023.[2] Starting from July 2025 the Californian autorenewal law amendments will take effect, which add additional requirements like affirmative consent.[3]
Cancellation obstacles
[edit | edit source]In combination with autorenewal, Teamviewer requires members to submit a ticket to their support team in order to cancel their subscription, and this must be done at least 28 days before the renewal period[4].
See also
[edit | edit source]References
[edit | edit source]- ↑ Yuri_T (27 Feb 2019). "Perpetual licence option?". Archived from the original on 21 Jun 2025. Retrieved 21 Jun 2025 – via TeamViewer Community.
- ↑ Rothermel, Shahin O. (22 Feb 2023). "Ninth Circuit Upholds Dismissal of Autorenewal Lawsuit, Finds Disclosure, Consent, and Acknowledgment Sufficient". Venable LLP. Archived from the original on 26 Apr 2025. Retrieved 26 Jun 2025.
- ↑ Dhaliwal, A.J. S.; Madia, Mehul N.; Zhang, Beineng (5 Jun 2025). "California's "Auto Renewal Law" Takes Effect on July 1". The National Law Review. Archived from the original on 6 Jun 2025. Retrieved 26 Jun 2025.
- ↑ "All about subscription". Teamviewer. Archived from the original on 28 Nov 2025.