PETKIT Pura Max 2 — Region-Lock: Difference between revisions
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'''PETKIT Pura Max 2''' is an automatic litter box manufactured in China that connects to Wi-Fi. Users report upon leaving China | '''PETKIT Pura Max 2''' is an automatic litter box manufactured in China that connects to Wi-Fi. Users report that, upon leaving China, the company locks the device once it is connected to the internet. | ||
==What Happened== | ==What Happened== | ||
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All control depends on the PETKIT app, which refuses to connect. | All control depends on the PETKIT app, which refuses to connect. | ||
This creates another loss | This creates another loss: users who purchase the device and intend to leave the country have lost up to a few hundred dollars in baggage fees for a device that was unknowingly bricked the moment they left. | ||
==Company response== | ==Company response== | ||
One user | One user reported contacting a rep, who replied that they cannot unblock the device because “the system automatically enforces regional restrictions.” They admitted it’s a server-level lock and that support has “no tools to override or remove it.” | ||
The user asked for escalation to engineering — they refused, saying the block is “permanent and automatic.” | The user asked for escalation to engineering — they refused, saying the block is “permanent and automatic.” | ||
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<blockquote>“The system is designed to automatically enforce regional restrictions for compliance and technical reasons. Once the system detects the device is operating outside its designated region, the blocking is triggered automatically… we do not have access or tools to override it.”</blockquote> | <blockquote>“The system is designed to automatically enforce regional restrictions for compliance and technical reasons. Once the system detects the device is operating outside its designated region, the blocking is triggered automatically… we do not have access or tools to override it.”</blockquote> | ||
=== Why This Is a Consumer Rights Issue === | ===Why This Is a Consumer Rights Issue=== | ||
*PETKIT never disclosed any '''regional restriction''' before purchase. | *PETKIT never disclosed any '''regional restriction''' before purchase. | ||
*Customers are not warned that the product will stop functioning abroad. | *Customers are not warned that the product will stop functioning abroad. | ||
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==Evidence== | ==Evidence== | ||
*Photos of the device, serial number, and box https://consumerrights.wiki/images/c/ce/Photo_2025-10-06_22-11-03_%283%29.jpg | *Photos of the device, serial number, and box https://consumerrights.wiki/images/c/ce/Photo_2025-10-06_22-11-03_%283%29.jpg ([https://web.archive.org/web/20260217180938/https://consumerrights.wiki/images/c/ce/Photo_2025-10-06_22-11-03_(3).jpg Archived]) https://consumerrights.wiki/images/5/59/IMG_2972.JPG ([https://web.archive.org/web/20260217180938/https://consumerrights.wiki/images/5/59/IMG_2972.JPG Archived]) | ||
*Email correspondence with PETKIT support (Ticket: ud:00cd22c0) [[:File:PETKIT Gmail correspondence region-lock support.pdf]] | *Email correspondence with PETKIT support (Ticket: ud:00cd22c0) [[:File:PETKIT Gmail correspondence region-lock support.pdf]] ([https://web.archive.org/web/20260407172347if_/https://consumerrights.wiki/images/e/e0/PETKIT_Gmail_correspondence_region-lock_support.pdf Archived]) | ||