Best Buy discontinuation of Insignia Connect: Difference between revisions
| (2 intermediate revisions by the same user not shown) | |||
| Line 24: | Line 24: | ||
|- | |- | ||
|Insignia - Wi-Fi Smart Plug | |Insignia - Wi-Fi Smart Plug | ||
|NS-SP1X7<ref> | |NS-SP1X7<ref>{{Cite web |title=Insignia™ - Wi-Fi Smart Plug - White |url=https://www.bestbuy.com/site/insignia-wi-fi-smart-plug-white/5529012.p?skuId=5529012 |url-status=live |archive-url=https://web.archive.org/web/20240422085625/https://www.bestbuy.com/site/insignia-wi-fi-smart-plug-white/5529012.p?skuId=5529012 |archive-date=2024-04-22 |website=[[Best Buy]]}}</ref> | ||
|Plug can no longer be toggled on or off remotely with the use of an app. Existing timers that were already set on the plug will continue to function, but are no longer able to be altered. | |Plug can no longer be toggled on or off remotely with the use of an app. Existing timers that were already set on the plug will continue to function, but are no longer able to be altered. | ||
|- | |- | ||
| Line 36: | Line 36: | ||
|- | |- | ||
|Insignia - 720p Wi-Fi Camera | |Insignia - 720p Wi-Fi Camera | ||
|NS-CH1IPC8<ref> | |NS-CH1IPC8<ref>{{Cite web |title=Insignia™ - 720p Wi-Fi Camera - White |url=https://www.bestbuy.com/site/insignia-720p-wi-fi-camera-white/5971603.p?skuId=5971603 |archive-url=https://web.archive.org/web/20180422174716/https://www.bestbuy.com/site/insignia-720p-wi-fi-camera-white/5971603.p?skuId=5971603 |archive-date=2018-04-22 |website=[[Best Buy]]}}</ref> | ||
|"Affected products will still function at a basic level, but any features that rely on its Insignia Connect app and platform will no longer work."<ref name=":2" /> | |"Affected products will still function at a basic level, but any features that rely on its Insignia Connect app and platform will no longer work."<ref name=":2" /> | ||
|- | |- | ||
| Line 47: | Line 47: | ||
===Compensation with a catch=== | ===Compensation with a catch=== | ||
Best Buy did provide compensation to customers affected by the discontinuation, however, this was only in the form of a partial refund in the form of a virtual gift card that was determined by the product type.<ref name=":1"> | Best Buy did provide compensation to customers affected by the discontinuation, however, this was only in the form of a partial refund in the form of a virtual gift card that was determined by the product type.<ref name=":1">{{Cite web |title=FAQs |url=https://bestbuy.symphonysummit.com/insignia.web/Help_FAQ |url-status=dead |archive-url=https://web.archive.org/web/20191212130853/https://bestbuy.symphonysummit.com/insignia.web/Help_FAQ#collapseNine |archive-date=2019-12-12 |website=[[Insignia]]}}</ref> Customers were also only able to redeem up to 10 serial numbers for product refunds, even if they owned more affected products.<ref name=":2" /><ref name=":1" /> Refunds for affected products has since ceased, as the window to apply for compensation only lasted for 56 days after the discontinuation date.<ref name=":3">{{Cite web |title=Insignia Connect Product Validation Site. |url=https://bestbuy.symphonysummit.com/insignia.web/ |url-status=dead |archive-url=https://web.archive.org/web/20191209200148/https://bestbuy.symphonysummit.com/insignia.web/ |archive-date=2019-12-09 |website=[[Insignia]]}}</ref> | ||
===Harm to consumer ownership=== | ===Harm to consumer ownership=== | ||