Apple: Difference between revisions
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{{Wplink|Apple Inc.|'''Apple'''}} is an American technology company that was founded in 1976 by Steve Jobs, Steve Wozniak and Ronald Wayne. It is best known for its consumer electronics, software, and services. | {{Wplink|Apple Inc.|'''Apple'''}} is an American technology company that was founded in 1976 by Steve Jobs, Steve Wozniak and Ronald Wayne. It is best known for its consumer electronics, software, and services. | ||
Apple's current product lineup | Apple's current product lineup include iPhones hardware such as the [[:Category:iPhone|iPhone]], iPad, Apple Watch, Mac, Apple Vision Pro, [[AirPods]], and Apple TV; operating systems such as iOS, iPadOS, visionOS, and macOS; and various software and services including Apple Pay, iCloud, Apple Arcade, and multimedia streaming services like Apple Music and [[Apple TV+]]. | ||
<!-- Insert consumer protection summary here. --> | <!-- Insert consumer protection summary here. --> | ||
==Incidents== | ==Incidents== | ||
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===Operating system downgrades=== | ===Operating system downgrades=== | ||
[[File:Macos startup security.png|alt=macOS startup security screen|thumb|macOS startup security screen]] | [[File:Macos startup security.png|alt=macOS startup security screen|thumb|macOS startup security screen]] | ||
It is not possible to upgrade or downgrade an iPhone, iPad, Apple TV, etc. to an Operating System (OS) version that is no longer signed by Apple. In most cases, only the most recent version is signed. Some exceptions exist, such as certain Apple TV models and Apple Silicon Macs. Downgrading the Apple TV 4K series is not possible at all due to the lack of a USB port. On Macs with a T2 chip, the user can select from three modes of secure boot:<ref>{{Cite web |title=About Startup Security Utility on a Mac with the Apple T2 Security Chip |url=https://support.apple.com/en-us/102522 |url-status=live |archive-url=https://web.archive.org/web/20250607083624/https://support.apple.com/en-us/102522 |archive-date=7 Jun 2025 |access-date=22 Jun 2025 |website=Apple}}</ref> | It is not possible to upgrade or downgrade an iPhone, iPad, Apple TV, etc. to an Operating System (OS) version that is no longer signed by Apple. In most cases, only the most recent version is signed. Some exceptions exist, such as certain Apple TV models and Apple Silicon Macs. Downgrading the Apple TV 4K series is not possible at all due to the lack of a USB port. On Macs with a T2 chip, the user can select from three modes of [[secure boot]]:<ref>{{Cite web |title=About Startup Security Utility on a Mac with the Apple T2 Security Chip |url=https://support.apple.com/en-us/102522 |url-status=live |archive-url=https://web.archive.org/web/20250607083624/https://support.apple.com/en-us/102522 |archive-date=7 Jun 2025 |access-date=22 Jun 2025 |website=Apple}}</ref> | ||
*No Security: Allow any OS to run (same as turning off secure boot on a PC). | *No Security: Allow any OS to run (same as turning off secure boot on a PC). | ||
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Many parts are not available directly from Apple. Those that are available directly from Apple may be more expensive than paying Apple to repair your device.{{CitationNeeded|reason=add citation with proof of this}} Parts available to certified repair centers are extremely limited.{{CitationNeeded|reason=proof if possible}} Apple does not stock current generation iPad parts within GSX (See Certified Repair Centers). A limited selection of iPad parts are available from iFixit, however this can exclude some flex PCBs necessary for repairing headphone jacks.{{CitationNeeded|reason=proof if possible}} | Many parts are not available directly from Apple. Those that are available directly from Apple may be more expensive than paying Apple to repair your device.{{CitationNeeded|reason=add citation with proof of this}} Parts available to certified repair centers are extremely limited.{{CitationNeeded|reason=proof if possible}} Apple does not stock current generation iPad parts within GSX (See Certified Repair Centers). A limited selection of iPad parts are available from iFixit, however this can exclude some flex PCBs necessary for repairing headphone jacks.{{CitationNeeded|reason=proof if possible}} | ||
If an Apple iPhone has GPS calibration issues and or {{Wplink|Bluetooth}} connectivity issues, Apple will do their own diagnostics. You explain to the Apple employee how and when the issues occur and you explain in detail your methods to reproduce the issues. The issues occur when your phone is in your pocket while using navigation and when you hold your phone upside down while using your Apple Beats wireless headphones. After Apple runs their diagnostics and they are not able to detect the issues, they will move onto the next step which is fully resetting your device. This is considered a standard troubleshooting procedure. When you ask the Apple store manager if they would be willing to exchange your device for a similar model if they cannot fix your device they respond with "No, because these phones are designed to be fixed". After the software reset fail, Apple will require you to leave your phone with them so they can send it to their offsite repair facility for further diagnostics. After a few days, Apple will come to the conclusion that your phone requires an entire new midsection. When asked what was replaced, Apple will inform you that the entire inside has been replaced — essentially giving you a new phone (with a new IMEI, EID, etc.) apart from the casing and screen. {{CitationNeeded}} | If an Apple iPhone has GPS calibration issues and or {{Wplink|Bluetooth}} connectivity issues, Apple will do their own diagnostics. You explain to the Apple employee how and when the issues occur and you explain in detail your methods to reproduce the issues. The issues occur when your phone is in your pocket while using navigation and when you hold your phone upside down while using your Apple Beats wireless headphones. After Apple runs their diagnostics and they are not able to detect the issues, they will move onto the next step which is fully resetting your device. This is considered a standard troubleshooting procedure. When you ask the Apple store manager if they would be willing to exchange your device for a similar model if they cannot fix your device they respond with "No, because these phones are designed to be fixed". After the software reset fail, Apple will require you to leave your phone with them so they can send it to their offsite repair facility for further diagnostics. After a few days, Apple will come to the conclusion that your phone requires an entire new midsection. When asked what was replaced, Apple will inform you that the entire inside has been replaced — essentially giving you a new phone (with a new IMEI, EID, etc.) apart from the casing and screen. {{CitationNeeded}} | ||
=== Pentalobe proprietary screws === | |||
Apple introduced pentalobe screws on the MacBook Pro in 2009, replacing standard Phillips screws with a five-lobed design not found in any standard toolkit. iFixit condemned the switch in January 2011, calling it a deliberate barrier to repair. <ref>{{Cite web |last=Wiens |first=Kyle |date=20 January 2011 |title=Apple’s Diabolical Plan to Screw Your iPhone |url=https://www.ifixit.com/News/14279/apples-diabolical-plan-to-screw-your-iphone |url-status=live |archive-url=https://web.archive.org/web/20260424161945/https://www.ifixit.com/News/14279/apples-diabolical-plan-to-screw-your-iphone |archive-date=24 April 2026 |access-date=3 June 2026 |website=IFIXIT}}</ref> | |||
===Diagnostic software availability=== | ===Diagnostic software availability=== | ||
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===AirDrop censorship (''2022'')=== | ===AirDrop censorship (''2022'')=== | ||
{{Main|AirDrop Hong Kong censorship}} | |||
[[File:AirDrop restrictions.png|alt=Airdrop Sharing Restrictions photo|thumb|Airdrop Sharing Restrictions]] | |||
As a result of the 2019 Hong Kong protests, Apple was pressured by the Chinese government to set a time limit for the AirDrop "everyone" option for iPhones due to its impact at scheduling protests against the government to avoid censorship.<ref>{{Cite web|url=https://www.theverge.com/2022/11/10/23450967/apple-airdrop-limited-china-goverment-protests|title=Apple limits AirDrop in China after its use in protests|first=Jess|last=Weatherbed|date=2022-11-10|work=The Verge|access-date=2025-08-24|archive-url=https://web.archive.org/web/20250723112204/https://www.theverge.com/2022/11/10/23450967/apple-airdrop-limited-china-goverment-protests|archive-date=2025-07-23|url-status=live}}</ref> | As a result of the 2019 Hong Kong protests, Apple was pressured by the Chinese government to set a time limit for the AirDrop "everyone" option for iPhones due to its impact at scheduling protests against the government to avoid censorship.<ref>{{Cite web|url=https://www.theverge.com/2022/11/10/23450967/apple-airdrop-limited-china-goverment-protests|title=Apple limits AirDrop in China after its use in protests|first=Jess|last=Weatherbed|date=2022-11-10|work=The Verge|access-date=2025-08-24|archive-url=https://web.archive.org/web/20250723112204/https://www.theverge.com/2022/11/10/23450967/apple-airdrop-limited-china-goverment-protests|archive-date=2025-07-23|url-status=live}}</ref> | ||
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===European Union USB-C Directive 2022/2380=== | ===European Union USB-C Directive 2022/2380=== | ||
As part of Directive (EU) 2022/2380, the | As part of Directive (EU) 2022/2380, the [[European Union]] mandated that all smartphones, tablets, digital cameras, headphones, and other portable electronic devices must utilize USB-C as a universal charging standard by the end of 2024, with laptops following by 2026. <ref>{{Cite web |date=2022-12-07 |title=Directive (EU) 2022/2380 of the European Parliament and of the Council of 23 November 2022 amending Directive 2014/53/EU on the harmonisation of the laws of the Member States relating to the making available on the market of radio equipment (Text with EEA relevance) |url=https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32022L2380 |url-status=live |archive-url=https://web.archive.org/web/20250817091803/https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32022L2380 |archive-date=2025-08-17 |access-date=2025-09-02 |website=EUR-Lex}}</ref> | ||
This regulatory measure directly addresses consumer frustration with incompatible chargers types and aims to significantly reduce electronic waste. <ref>{{Cite web |date=2024-12-28 |title=USB-C-Standard: Schluss mit dem Kabelwirrwarr |url=https://www.zdfheute.de/wirtschaft/ladekabel-usb-c-standard-apple-entsorgung-elektroschrott-100.html |access-date=2025-09-02 |website=zdfheute |url-status=live |archive-url=https://web.archive.org/web/20260215214259/https://www.zdfheute.de/wirtschaft/ladekabel-usb-c-standard-apple-entsorgung-elektroschrott-100.html |archive-date=15 Feb 2026}}</ref> The legislation allows manufacturers to unbundle chargers from devices, potentially saving consumers money, and ensures charging speed harmonization across compatible devices. | This regulatory measure directly addresses consumer frustration with incompatible chargers types and aims to significantly reduce electronic waste. <ref>{{Cite web |date=2024-12-28 |title=USB-C-Standard: Schluss mit dem Kabelwirrwarr |url=https://www.zdfheute.de/wirtschaft/ladekabel-usb-c-standard-apple-entsorgung-elektroschrott-100.html |access-date=2025-09-02 |website=zdfheute |url-status=live |archive-url=https://web.archive.org/web/20260215214259/https://www.zdfheute.de/wirtschaft/ladekabel-usb-c-standard-apple-entsorgung-elektroschrott-100.html |archive-date=15 Feb 2026}}</ref> The legislation allows manufacturers to unbundle chargers from devices, potentially saving consumers money, and ensures charging speed harmonization across compatible devices. | ||
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While Apple initially opposed the standardization, arguing that it would "stifle innovation rather than encourage it," the company ultimately conceded defeat, with Apple's head of marketing stating "we have no choice" regarding compliance. <ref name=":2" /> | While Apple initially opposed the standardization, arguing that it would "stifle innovation rather than encourage it," the company ultimately conceded defeat, with Apple's head of marketing stating "we have no choice" regarding compliance. <ref name=":2" /> | ||
===European Digital Markets Act | ===European Digital Markets Act=== | ||
This law forced many companies including Apple to change the way they operate to create a fairer competition | {{Main|Digital Markets Act}} | ||
This law forced many companies including Apple to change the way they operate to create a fairer competition. | |||
====Changes Apple introduced iOS and iPadOS to comply with this law:==== | ====Changes Apple introduced iOS and iPadOS to comply with this law:==== | ||
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*[[iCloud]] | *[[iCloud]] | ||
*[[ | *[[iPhone]] | ||
*iPad | *iPad | ||
*Mac | *Mac | ||
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{{Reflist}} | {{Reflist}} | ||
[[Category:Apple]] | [[Category:Apple| ]] | ||