PETKIT Pura Max 2 — Region-Lock: Difference between revisions

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'''PETKIT Pura Max 2''' is an automatic litter box manufactured in China that connects to Wi-Fi. Users report upon leaving China ~~that~~ the company locks the device once connected to the internet.

'''PETKIT Pura Max 2''' is an automatic litter box manufactured in China that connects to Wi-Fi. Users report that, upon leaving China, the company locks the device once it is connected to the internet.

==What Happened==

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All control depends on the PETKIT app, which refuses to connect.

This creates another loss ~~where~~ users who purchase the device and intend to leave the country have lost up to a few hundred dollars in baggage fees for a device that was unknowingly bricked the moment they left ~~the country~~.

This creates another loss: users who purchase the device and intend to leave the country have lost up to a few hundred dollars in baggage fees for a device that was unknowingly bricked the moment they left.

==Company response==

One user ~~reports~~ contacting a rep, who replied that they cannot unblock the device because “the system automatically enforces regional restrictions.” They admitted it’s a server-level lock and that support has “no tools to override or remove it.”

One user reported contacting a rep, who replied that they cannot unblock the device because “the system automatically enforces regional restrictions.” They admitted it’s a server-level lock and that support has “no tools to override or remove it.”

The user asked for escalation to engineering — they refused, saying the block is “permanent and automatic.”

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-'''PETKIT Pura Max 2''' is an automatic litter box manufactured in China that connects to Wi-Fi. Users report upon leaving China that the company locks the device once connected to the internet.
+'''PETKIT Pura Max 2''' is an automatic litter box manufactured in China that connects to Wi-Fi. Users report that, upon leaving China, the company locks the device once it is connected to the internet.
 ==What Happened==
@@ Line 21: / Line 21: @@
 All control depends on the PETKIT app, which refuses to connect.
-This creates another loss where users who purchase the device and intend to leave the country have lost up to a few hundred dollars in baggage fees for a device that was unknowingly bricked the moment they left the country.
+This creates another loss: users who purchase the device and intend to leave the country have lost up to a few hundred dollars in baggage fees for a device that was unknowingly bricked the moment they left.
 ==Company response==
-One user reports contacting a rep, who replied that they cannot unblock the device because “the system automatically enforces regional restrictions.” They admitted it’s a server-level lock and that support has “no tools to override or remove it.”
+One user reported contacting a rep, who replied that they cannot unblock the device because “the system automatically enforces regional restrictions.” They admitted it’s a server-level lock and that support has “no tools to override or remove it.”
 The user asked for escalation to engineering — they refused, saying the block is “permanent and automatic.”