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==Consumer impact summary==
==Consumer impact summary==
{{Ph-C-CIS}}
{{Ph-C-CIS}}
*'''User freedom:''' Creality silently disabled the root access toggle for K1 series printers, making root access unavailable without using a computer. Creality forced an update to their Creality Scan smartphone app for their 3D scanners that removes the ability to plug the scanner into a phone to use features such as scanning with a phone link without a $369–$419 USD Creality Scan Bridge.
*'''User freedom:''' Creality silently disabled the root access toggle for K1 series printers, making root access unavailable without using a computer. Creality forced an update to their Creality Scan smartphone app for their 3D scanners that removes the ability to plug the scanner into a phone to use features such as scanning with a phone link without a $369–$459 USD Creality Scan Bridge.
*'''Business model:''' Creality sells 3D printers and scanners. Creality has also paywalled features on their 3D scanners, requiring a $250–$300 USD Creality Scan Bridge.
*'''Business model:''' Creality sells 3D printers and scanners. Creality has also paywalled features on their 3D scanners, requiring a $250–$300 USD Creality Scan Bridge.
*'''Market control:''' Creality has extensive competition, with other 3D printer brands such as [[Bambu Lab]], Prusa Research, and Ultimaker.
*'''Market control:''' Creality has extensive competition, with other 3D printer brands such as [[Bambu Lab]], Prusa Research, and Ultimaker.
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Creality silently disabled the ability to root 3D printers which were advertised as having a toggle to gain root access to them.<ref name=":0">{{Cite web |title=Wiki for Creality Helper Script |url=https://guilouz.github.io/Creality-Helper-Script-Wiki/ |url-status=live |archive-url= |archive-date= |access-date=2026-03-26 |website=Wiki for Creality Helper Script}}</ref> Creality does not disclose this on their product page, despite nearly every review citing this as a feature. Creality also will not provide support for root-related failures.  
Creality silently disabled the ability to root 3D printers which were advertised as having a toggle to gain root access to them.<ref name=":0">{{Cite web |title=Wiki for Creality Helper Script |url=https://guilouz.github.io/Creality-Helper-Script-Wiki/ |url-status=live |archive-url= |archive-date= |access-date=2026-03-26 |website=Wiki for Creality Helper Script}}</ref> Creality does not disclose this on their product page, despite nearly every review citing this as a feature. Creality also will not provide support for root-related failures.  


There is currently a community bash script that exposes SSH and root access <ref name=":0" />, but doesn't have much use due to being incompatible with Klipper packages as of now.  
There is currently a community bash script that exposes SSH and root access<ref name=":0" />, but doesn't have much use due to being incompatible with Klipper packages as of now.{{Citation needed}}


Models affected:
Models affected:
*K1
*K1
*K1C 2025
*K1C 2025<ref name=":1">{{Cite web |title=Root Disclaimer and Risk Warning |url=https://wiki.creality.com/en/k1-flagship-series/k1-series-general-documents/root-disclaimer-and-risk-warning |url-status=live |archive-url=https://web.archive.org/web/20260131114944/https://wiki.creality.com/en/k1-flagship-series/k1-series-general-documents/root-disclaimer-and-risk-warning |archive-date=2026-01-31 |access-date=2026-04-28 |website=Creality Wiki |quote=K1 series 2025 models (such as: K1 C 2025 & K1 Max 2025) do not support Root access}}</ref>
*K1 Max
*K1 Max 2025<ref name=":1" />


===Creality forces update that removes features from their 3D scanners===
===Creality forces update that removes features from their 3D scanners===
{{Main|Creality forces update that removes features from their 3D scanners}}
{{Main|Creality forces update that removes features from their 3D scanners}}


Creality's 3D scanners (Otter, Ferret, Raptor, RaptorX) were advertised that they would feature the ability to scan with a wired connection to a phone. Creality added this feature, but later forced an update to the Creality Scan smartphone app that locked access to the previously available features such as scanning with a phone link from their 3D scanners behind a paywall by requiring users to buy the Creality Scan Bridge, a proprietary device which costs $369–$419 USD. The update is forced by updating the software as soon as the user has a stable internet connection and opens the Creality Scan 4 software. There is no option to opt-out, only the chance to install the update. Creality's reasoning for this update was that scanning with a USB cable could overload the phone's motherboard and reduce the battery life overtime.<ref>{{Cite web |title=CR-Scan Otter FAQ and Troubleshooting |url=https://wiki.creality.com/en/3d-scanner/cr-scan-otter/troubleshooting |url-status=live |archive-url=https://web.archive.org/web/20260211061438/https://wiki.creality.com/en/3d-scanner/cr-scan-otter/troubleshooting |archive-date=2026-02-11 |access-date=2026-02-11 |website=Creality Wiki |quote=This could overload your phone’s motherboard and seriously reduce battery life over time.}}</ref> <!-- This is a work in progress -->
Creality's 3D scanners (Otter, Ferret, Raptor, RaptorX) were advertised that they would feature the ability to scan with a wired connection to a phone. Creality added this feature, but later forced an update to the Creality Scan smartphone app that locked access to the previously available features such as scanning with a phone link from their 3D scanners behind a paywall by requiring users to buy the Creality Scan Bridge, a proprietary device which costs $369–$459 USD<ref>{{Cite web |title=Creality Scan Bridge for CR-Scan Otter 3D Scanner, Wireless Scanning Kit for iPhone, Android and Mirror Screen |url=https://www.amazon.com/Creality-CR-Scan-Otter-Wireless-Scanning/dp/B0FD9QG1JL?dib=eyJ2IjoiMSJ9.xo1uhXwNWmpzj6vlxwxFSBfzh_BHJJnzD8o4U0CMN5hD4scHqRci6V4O4dl0-_y_-jbXb7K4YTX2ukcUM0Au7cRwdIfsIO6Lizk1KuFzqtz8KxXCVkjW8vPUdvdOkCV2ftmvlaWR66zt2_vebG5hUSXogTCKeXNWccFHScRzqr0gtNyxjnELlj_IwDjQpSb2v9UQDEsJeKtNyDPFx1ufQdxQNemAmNuReBtOY7ED0F4.tFmjAPhOXYX3BdnIeMKBpuhozjiBrDY1lZa-IY7qdbk&dib_tag=se |access-date=2026-05-03 |website=Amazon.com}}</ref><ref>{{Cite web |title=Creality Scan Bridge for Raptor, Raptor Pro and Sermoon S1 3D Scanner, Wireless Scanning Kit for iPhone, Android and Mirror Screen for Windows, Mac |url=https://www.amazon.com/Creality-CR-Scan-Raptor-Wireless-Scanning/dp/B0DKFGS458?dib=eyJ2IjoiMSJ9.xo1uhXwNWmpzj6vlxwxFSBfzh_BHJJnzD8o4U0CMN5hD4scHqRci6V4O4dl0-_y_-jbXb7K4YTX2ukcUM0Au7cRwdIfsIO6Lizk1KuFzqtz8KxXCVkjW8vPUdvdOkCV2ftmvlaWR66zt2_vebG5hUSXogTCKeXNWccFHScRzqr0gtNyxjnELlj_IwDjQpSb2v9UQDEsJeKtNyDPFx1ufQdxQNemAmNuReBtOY7ED0F4.tFmjAPhOXYX3BdnIeMKBpuhozjiBrDY1lZa-IY7qdbk&dib_tag=se |access-date=2026-05-03 |website=Amazon.com}}</ref>. The update is forced by updating the software as soon as the user has a stable internet connection and opens the Creality Scan 4 software. There is no option to opt-out, only the chance to install the update. Creality's reasoning for this update was that scanning with a USB cable could overload the phone's motherboard and reduce the battery life overtime.<ref>{{Cite web |title=CR-Scan Otter FAQ and Troubleshooting |url=https://wiki.creality.com/en/3d-scanner/cr-scan-otter/troubleshooting |url-status=live |archive-url=https://web.archive.org/web/20260211061438/https://wiki.creality.com/en/3d-scanner/cr-scan-otter/troubleshooting |archive-date=2026-02-11 |access-date=2026-02-11 |website=Creality Wiki |quote=This could overload your phone’s motherboard and seriously reduce battery life over time.}}</ref> <!-- This is a work in progress -->


==See also==
==See also==
*[[Bambu Lab]]
*[[Bambu Lab]]
*[[MakerBot]]
*[[MakerBot]]
*[[Formlabs]]


==References==
==References==
{{reflist}}
{{Reflist}}


[[Category:{{PAGENAME}}]]
[[Category:{{PAGENAME}}]]
[[Category:Companies]]
[[Category:Companies]]