Singtel, Singapore Telecommunications Limited: Difference between revisions

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-{{CompanyCargo
+{{Stub}}Singapore Telecommunications Limited, trading as Singtel, is a Singaporean telecommunications conglomerate and the country's principal fixed-line operator, as well as the largest of its four major mobile network operators.{{CompanyCargo
-|Founded=1992-03-28
+|Founded=28 March 1992
 |Industry=Telecommuncations
-|Logo=Singtel logo.svg.png
+|Logo=Singtel logo.png
 |Type=Public conglomerate
 |Website=https://www.singtel.com/
 |Description=Singapore Telecommunications Limited, commonly known as Singtel, is a telecommunications conglomerate operating in Singapore.
-|CompanyAlias=Singapore Telecommunications Limited}}
+|CompanyAlias=Singapore Telecommunications Limited
-{{Ph-C-Int}}
+}}
 ==Consumer-impact summary==
 '''Anti-Consumer Practices'''
-* Singtel charges clients a (at the time of writing) 10 SGD fee per month to enable bridge mode on their ONR device, a configuration that is basically a login and click away. They even claim having to send a technician to do this to explain the exhoribiant price despite their ability to make this change remotely.
+*Singtel charges customers an additional S$10 per month to enable bridge mode on their Optical Network Router (ONR) — a configuration that allows customers to use their own router rather than Singtel's provided equipment. This is a software-level toggle that can be performed remotely or in minutes by a technician, yet Singtel has historically dispatched engineers and attached an ongoing monthly fee to it. Community discussion on HardwareZone ([https://forums.hardwarezone.com.sg/threads/singtel-bridge-mode-chargeable.7131968/ thread1], [https://forums.hardwarezone.com.sg/threads/singtel-onr-bridged-mode-asus-ax88u-help.7107543/ thread2]) documents widespread frustration, including reports of Singtel offering bridge mode only as part of a S$78/month gaming bundle, refusing standalone requests entirely. At least one customer was told bridge mode was "no longer offered" before being redirected to the gaming bundle as the only available option. Singtel has developed custom firmware for its ONR devices with vendor-specific VLAN features, and critics argue this lock-in is a deliberate design choice that cripples the use of third-party routers regardless of their quality<ref>{{Cite web |title=Singtel must explained why they use ONR, whatever router use is crippled and internet speed is horrible. 2GPBs plan is not like Starhub/M1. |url=https://forums.hardwarezone.com.sg/threads/sharing-singtel-must-explained-why-they-use-onr-whatever-router-use-is-crippled-and-internet-speed-is-horrible-2gpbs-plan-is-not-like-starhub-m1.6949865/}}</ref>.
-* To save costs, Singtel uses interconnection facilities not in Singapore which means any traffic would have to travel all the way to Hongkong or Japan (closest contracted facilities)<ref>{{Cite web |last=PeeringDB |title=Singapore Telecommunications Limited peering list |url=https://www.peeringdb.com/net/901 |access-date=2026-04-12 |website=PeeringDB}}</ref>. Additionally, they set up peering agreements with certain companies to ensure that their traffic doesn't suffer this. In addition to that, they advertise a 12.22 SGD/month add-on service with WTFast<ref>{{Cite web |last=Singapore Telecommunications Limited |title=Singtel Gaming Boost WTFast Private Network |url=https://www.singtel.com/personal/products-services/lifestyle-services/my-smart-network/gamingboost |access-date=2026-04-12 |website=Singtel}}</ref> if you want these issues dealt with.
+*To save costs, Singtel uses interconnection facilities not in Singapore which means any traffic would have to travel all the way to Hongkong or Japan (closest contracted facilities)<ref>{{Cite web |last=PeeringDB |title=Singapore Telecommunications Limited peering list |url=https://www.peeringdb.com/net/901 |access-date=2026-04-12 |website=PeeringDB}}</ref>. Additionally, they set up peering agreements with certain companies to ensure that their traffic doesn't suffer this. In addition to that, they advertise a 12.22 SGD/month add-on service with WTFast<ref>{{Cite web |last=Singapore Telecommunications Limited |title=Singtel Gaming Boost WTFast Private Network |url=https://www.singtel.com/personal/products-services/lifestyle-services/my-smart-network/gamingboost |access-date=2026-04-12 |website=Singtel}}</ref> if you want these issues dealt with.
 ==Incidents==
-{{Ph-C-Inc}}
-This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
+* '''My Singtel App Vulnerability — Account Data of ~330,000 Subscribers Exposed (2017, fined 2019)''' <ref>{{Cite web |title=Breach of the Protection Obligation by Singtel 04 Nov 2019 |url=https://www.pdpc.gov.sg/all-commissions-decisions/2019/11/breach-of-the-protection-obligation-by-singtel}}</ref> Singtel's My Singtel mobile application contained a design flaw in its API that allowed users to access other customers' account details by manipulating API parameters. An anonymous informant alerted the PDPC in May 2017, and investigations found that approximately 330,000 customers were put at risk of unauthorised disclosure of personal data — including names, billing addresses, account numbers, and mobile service plans. The PDPC found the vulnerability to be a well-known and preventable security risk, noting it had been listed in OWASP's top 10 critical web application security risks since 2013, and that Singtel had previously identified a similar flaw in a 2015 penetration test but failed to conduct a full code review thereafter.<ref>{{Cite web |title=November 2019 PDPC Decisions: Data Breach by Ninja Van and Singtel |url=https://www.orionw.com/news-insights/november-2019-pdpc-decisions-data-breach-by-ninja-van-and-singtel}}</ref>
-===Example incident one (''date'')===
-{{Main|link to the main CR Wiki article}}
-Short summary of the incident (could be the same as the summary preceding the article).
-===Example incident two (''date'')===
-...
 ==Products==
-{{Ph-C-P}}
+Singtel's services span mobile, fixed voice and data, pay television, content and digital services, infocomms technology (ICT), and equipment sales:<ref>{{Cite web |title=How does Singtel Company Work? |url=https://businessmodelcanvastemplate.com/blogs/how-it-works/singtel-how-it-works}}</ref>
+* '''Fibre Broadband (SingNet)''' — Residential and business fibre broadband plans delivered over Singapore's national fibre network, ranging from 1Gbps to 10Gbps tiers. Broadband is provisioned through Singtel's ONR (Optical Network Router) hardware.
+* '''Mobile Plans''' — Singtel's core retail product, offering postpaid and prepaid mobile plans across its 4G and 5G networks. Singtel's 4G outdoor coverage reached 99.41% in Singapore, ranking first among local operators.
 ==See also==
@@ Line 32: / Line 28: @@
 ==References==
-{{reflist}}
+{{Reflist}}
 [[Category:{{PAGENAME}}]]