Consumer Rights Wiki

Aura: Difference between revisions

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I appreciate the honesty in Troy's response to this. The added article contribution is not made with malice intent, only to note what happened and to make Troy's response more visible and avoid confusion.
 
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{{CompanyCargo|Logo=Aura logo.png|Website=https://www.aura.com}}
{{Stub}}
{{CompanyPreload}}U
{{CompanyCargo
[[Category:Articles with verification concerns or other deficiencies]]
|Founded=2014
|Industry=Identity theft prevention
|Logo=Aura logo.png
|ParentCompany=
|Type=Private
|Website=https://www.aura.com
|Description=Aura.com is a business-to-customer (B2C) digital security company offering identity theft protection, online privacy tools, and antivirus services via subscription plans.
}}


sers state that it is hard to cancel a subscription,<ref>{{Cite web |last=u/Horror_Ad_7350 |title=Identity Guard Aura - Don't do business with this company |url=https://www.reddit.com/r/IdentityTheft/comments/1ggqa8z/identity_guard_aura_dont_do_business_with_this/ |url-status=live |access-date=2026-04-27 |website=[[Reddit]]}}</ref><ref>{{Cite web |last=u/Far_Wrongdoer2219 |date=2024-10-05 |title= |url=https://www.reddit.com/r/IdentityTheft/comments/1cmubiz/aura_vs_others/ |url-status=live |access-date=2026-04-27 |website=[[Reddit]]}}</ref><ref>{{Cite web |title=Aura - is it any good? |url=https://www.reddit.com/r/antivirus/comments/168w4no/aura_is_it_any_good/ |url-status=live |website=[[Reddit]]}}</ref><ref>{{Cite web |last=@Defender452 |title=Aura sucks. Not only can you not cancel your Aura membership from the Android app. When you try to cancel through the website, the coloured button doesn't cancel, and it errors, making you call the phone number to cancel. |url=https://www.reddit.com/r/assholedesign/comments/12i8abi/aura_sucks_not_only_can_you_not_cancel_your_aura/ |url-status=live |access-date=2026-04-27 |website=[[Reddit]]}}</ref><ref>{{Cite web |title=Aura |url=https://www.bbb.org/us/ma/boston/profile/cyber-security/aura-0021-557119/customer-reviews#0021_557119_399671 |url-status=live |access-date=2026-04-27 |website=[[Better Business Bureau]]}}</ref> and they don't honor their 60 day money back guarantee.<ref>{{Cite web |last=Bailey |first=Aaron |date=2026-04-10 |title=60-day money-back guarantee for annual subscription SCAM |url=https://www.trustpilot.com/reviews/69d9a4ee994a69aef2c04d8a |url-status=live |access-date=2026-04-27 |website=[[Trustpilot]]}}</ref>
'''Aura''' is an American company founded by Hari Ravichandran in 2014 under the name '''iSubscribed'''.<ref>{{Cite web |author= |title=Who owns Aura? |url=https://help.aura.com/s/article/who-owns-aura |website=Aura |date= |access-date=28 Apr 2026 |url-status=live |archive-url=https://ghostarchive.org/archive/N0mGU |archive-date=29 Apr 2026}}</ref><ref>{{Cite web |author= |title=About Us {{!}} Aura - Digital Security |url=https://www.aura.com/about |website=Aura |date= |access-date=28 Apr 2026 |url-status=live |archive-url=https://web.archive.org/web/20260328213405/https://www.aura.com/about |archive-date=28 Mar 2026}}</ref>


<span></span><span></span>
==Consumer impact summary==
{{Ph-C-CIS}}
 
According to users, Aura locks users out of their accounts when they cancel their membership '''before''' it runs out whilst some users state that it is hard to cancel a subscription.<ref>{{Cite web |author=WastingTime76 |title=Identity Guard Aura - Don't do business with this company |url=https://old.reddit.com/r/IdentityTheft/comments/1ggqa8z/identity_guard_aura_dont_do_business_with_this/ |website=[[Reddit]] |date=31 Oct 2024 |access-date=28 Apr 2026 |url-status=live |archive-url=https://web.archive.org/web/20260429043703/https://old.reddit.com/r/IdentityTheft/comments/1ggqa8z/identity_guard_aura_dont_do_business_with_this/lus0e85/ |archive-date=29 Apr 2026}}</ref><ref>{{Cite web |author=Far_Wrongdoer2219 |title=Aura vs Others |url=https://old.reddit.com/r/IdentityTheft/comments/1cmubiz/aura_vs_others/ |website=[[Reddit]] |date=5 Dec 2024 |access-date=28 Apr 2026 |url-status=live |archive-url=https://web.archive.org/web/20260429045241/https://old.reddit.com/r/IdentityTheft/comments/1cmubiz/deleted_by_user/m0kcxnp/ |archive-date=29 Apr 2026}}</ref><ref>{{Cite web |author=TECPlayz2-0 |title=Aura - is it any good? |url=https://old.reddit.com/r/antivirus/comments/168w4no/aura_is_it_any_good/ |website=[[Reddit]] |date=3 Sep 2023 |access-date= |url-status=dead |archive-url=https://web.archive.org/web/20230924235708/https://old.reddit.com/r/antivirus/comments/168w4no/aura_is_it_any_good/ |archive-date=24 Sep 2023}}</ref><ref>{{Cite web |author=Defender452 |title=Aura sucks. Not only can you not cancel your Aura membership from the Android app. When you try to cancel through the website, the coloured button doesn't cancel, and it errors, making you call the phone number to cancel. |url=https://old.reddit.com/r/assholedesign/comments/12i8abi/aura_sucks_not_only_can_you_not_cancel_your_aura/ |website=[[Reddit]] |date=11 Apr 2023 |access-date=28 Apr 2026 |url-status=live |archive-url=https://web.archive.org/web/20260429051840/https://old.reddit.com/r/assholedesign/comments/12i8abi/aura_sucks_not_only_can_you_not_cancel_your_aura/ |archive-date=29 Apr 2026}}</ref>


==Incidents==
==Incidents==
<span></span><div class="cat-mw-box" style="padding: 0.5em 1em 0 1em; overflow:hidden;">
Add one-paragraph summaries of incidents below in sub-sections, which link to each incident's main article while linking to the main article and including a short summary. It is acceptable to create an incident summary before the main page for an incident has been created. To link to the page use the "Hatnote" or "Main" templates.
If the company has numerous incidents then format them in a table (see [[Amazon]] for an example).
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<small>Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing <kbd>backspace</kbd>.</small>
</div>
[[Category:Articles in need of additional work]]
<span> </span>
[[Category:Articles with verification concerns or other deficiencies]]
<span></span><span></span>
<span></span><span></span>
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:Aura|Aura category]].
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:Aura|Aura category]].


<span></span>
===Data breach (''March 2026'')===
===Data Breach (''March 2026'')===
{{Main|link to the main CR Wiki article}}
<span></span>
:''Main article: [[link to the main CR Wiki article]]''
<span></span>
 
In march 2026 Aura had a data breach exposing 900,000 records containing names and email addresses.<ref>{{Cite web |last=Toulas |first=Bill |date=2026-03-18 |title=Aura confirms data breach exposing 900,000 marketing contacts |url=https://www.bleepingcomputer.com/news/security/aura-confirms-data-breach-exposing-900-000-marketing-contacts/ |url-status=live |access-date=2026-04-27 |website=[[BleepingComputer]]}}</ref><ref>{{Cite web |title=Aura Data Breach |url=https://haveibeenpwned.com/breach/Aura |url-status=live |access-date=2026-04-27 |website=[[Have I Been Pwned]]}}</ref><ref>{{Cite web |last=Arghire |first=Ionut |date=2026-03-19 |title=Security Firm Aura Discloses Data Breach Impacting 900,000 Records |url=https://www.securityweek.com/security-firm-aura-discloses-data-breach-impacting-900000-records/ |url-status=live |access-date=2026-04-27 |website=[[SecurityWeek]]}}</ref>


<span></span>
In March 2026, Aura experienced a data breach that exposed more than 900,000 records that contained names, e-mail addresses, IP addresses, phone numbers, physical addresses, and customer service comments.<ref>{{Cite web |last=Toulas |first=Bill |title=Aura confirms data breach exposing 900,000 marketing contacts |url=https://www.bleepingcomputer.com/news/security/aura-confirms-data-breach-exposing-900-000-marketing-contacts/ |website=BleepingComputer |date=18 Mar 2026 |access-date=27 Apr 2026 |url-status=live |archive-url=https://web.archive.org/web/20260318230519/https://www.bleepingcomputer.com/news/security/aura-confirms-data-breach-exposing-900-000-marketing-contacts/ |archive-date=18 Mar 2026}}</ref><ref>{{Cite web |author= |title=Aura Data Breach |url=https://haveibeenpwned.com/breach/Aura |website=Have I Been Pwned |date=18 March 2026 |access-date=28 Apr 2026 |url-status=live |archive-url=https://web.archive.org/web/20260321041145/https://haveibeenpwned.com/breach/Aura |archive-date=21 Mar 2026}}</ref><ref>{{Cite web |last=Arghire |first=Ionut |title=Security Firm Aura Discloses Data Breach Impacting 900,000 Records |url=https://www.securityweek.com/security-firm-aura-discloses-data-breach-impacting-900000-records/ |website=SecurityWeek |date=19 Mar 2026 |access-date=28 Apr 2026 |url-status=live |archive-url=https://web.archive.org/web/20260320045535/https://www.securityweek.com/security-firm-aura-discloses-data-breach-impacting-900000-records/ |archive-date=20 Mar 2026}}</ref> After the breach, the website haveibeenpwned.com continued their sponsorship with Aura<ref>{{Cite web|url=https://x.com/troyhunt/status/2048956316329431160|title=Troy Hunt on X|date=2026-04-27|work=X|author=@troyhunt|quote=We gave it a lot of thought. Ultimate conclusion was that I’ve long said we should judge orgs on their handling of a breach rather than that they had one. They handled it well (I had *a lot* of discussion with them about what “well” means), so we kept them on.}}</ref>, but removed it from the "Recommended Actions" section on the Aura entry due to company request.<ref>{{Cite web|url=https://x.com/troyhunt/status/2048957674457645168|title=Troy Hunt on X|date=2026-04-27|work=X|author=@troyhunt|quote=Oh - and yeah, they asked not to have the Aura placement on the Aura breach page, for obvious reasons}}</ref><ref>{{Cite web|url=https://haveibeenpwned.com/Breach/Aura|title=Aura Data Breach|work=Have I Been Pwned|archive-url=https://web.archive.org/web/20260318071125/https://haveibeenpwned.com/Breach/Aura|archive-date=2026-03-18|url-status=live}}</ref>
===Example incident two (''date'')===
<span></span>
...


<span></span>
==Products==
==Products==
<span></span><div class="cat-mw-box" style="padding: 0.5em 1em 0 1em; overflow:hidden;">
{{Ph-C-P}}
This is a list of the company's product lines '''with articles on this wiki'''.
*[[Example product line one]] (release date): Short summary of the product's incidents.
*[[Example product line two]] (release date):
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<small>Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing <kbd>backspace</kbd>.</small>
</div>
[[Category:Articles in need of additional work]]
<span> </span>
[[Category:Articles with verification concerns or other deficiencies]]
<span></span><span></span>
 
 


<span></span><span></span>
==See also==
==See also==
<span></span><div class="cat-mw-box" style="padding: 0.5em 1em 0 1em; overflow:hidden;">
{{Ph-C-SA}}
Link to relevant theme articles or companies with similar incidents.
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<small>Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing <kbd>backspace</kbd>.</small>
</div>
[[Category:Articles in need of additional work]]
<span> </span>
[[Category:Articles with verification concerns or other deficiencies]]
<span></span><span></span>


==References==
{{Reflist}}


 
[[Category:{{PAGENAME}}]]
<span></span><span></span>
[[Category:Companies]]
==References==
<span></span><div class="references-list"><references /></div><span></span>
[[Category:Aura]]
Retrieved from "https://consumerrights.wiki/w/Aura"