Roku: Difference between revisions - Consumer Rights Wiki

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===Roku Data Deletion Request===

When you request a data deletion, Roku will just give you new IDs to all your devices and user but not actually delete your data. They keep your data and ~~swhich~~ the user IDs or device IDs pointing to it and claim this is compliant with GDPR and CCPA. All internal documents about this process are only stored in Confluence under privileged/confidential tags so if they get in trouble with the law they can claim no one can access this information.

When you request a data deletion, Roku will just give you new IDs to all your devices and user but not actually delete your data. They keep your data and switch the user IDs or device IDs pointing to it and claim this is compliant with GDPR and CCPA. All internal documents about this process are only stored in Confluence under privileged/confidential tags so if they get in trouble with the law they can claim no one can access this information.

=== Dark Pattern to Re-activate Netflix Subscription Immediately ===

After having a Netflix subscription and it lapsing, Netflix and Roku have a dark pattern to reactivate your subscription and charge your credit card immediately, even accidentally.

The pattern happens like this:

# have a Netflix account that was previously used on the Roku box

# Press the "Netflix" button on the remote. (you are immediately taken to Netflix with no confirmation)

# Press the "OK" button on the remote. (this charges your card immediately)

Your subscription will be reactivated without any confirmation, and your card immediately charged.

Also of note, the other video services on the remote (Hulu, CBS, etc.) wait for the user to confirm before switching to the new app (requiring intentionally moving the selected option from "Cancel" to "Launch"), which implies that this is an intentional dark pattern implemented by Netflix and Roku to cause users to easily accidentally reactivate their Netflix subscription.

==References==

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 ===Roku Data Deletion Request===
-When you request a data deletion, Roku will just give you new IDs to all your devices and user but not actually delete your data. They keep your data and swhich the user IDs or device IDs pointing to it and claim this is compliant with GDPR and CCPA. All internal documents about this process are only stored in Confluence under privileged/confidential tags so if they get in trouble with the law they can claim no one can access this information.
+When you request a data deletion, Roku will just give you new IDs to all your devices and user but not actually delete your data. They keep your data and switch the user IDs or device IDs pointing to it and claim this is compliant with GDPR and CCPA. All internal documents about this process are only stored in Confluence under privileged/confidential tags so if they get in trouble with the law they can claim no one can access this information.
+=== Dark Pattern to Re-activate Netflix Subscription Immediately ===
+After having a Netflix subscription and it lapsing, Netflix and Roku have a dark pattern to reactivate your subscription and charge your credit card immediately, even accidentally.
+The pattern happens like this:
+# have a Netflix account that was previously used on the Roku box
+# Press the "Netflix" button on the remote. (you are immediately taken to Netflix with no confirmation)
+# Press the "OK" button on the remote. (this charges your card immediately)
+Your subscription will be reactivated without any confirmation, and your card immediately charged.
+Also of note, the other video services on the remote (Hulu, CBS, etc.) wait for the user to confirm before switching to the new app (requiring intentionally moving the selected option from "Cancel" to "Launch"), which implies that this is an intentional dark pattern implemented by Netflix and Roku to cause users to easily accidentally reactivate their Netflix subscription.
 ==References==