Cracker Barrel: Difference between revisions

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==Incidents==

On 13 December 2001, 21 individuals filed a lawsuit against Cracker Barrel over allegedly segregating black customers in smoking sections and denying them services.<ref name=":0">{{Cite web |date=14 December 2001 |title=Cracker Barrel chain faces $100-million racial bias suit |url=https://www.tampabay.com/archive/2001/12/14/cracker-barrel-chain-faces-100-million-racial-bias-suit/ |url-status=live |access-date=18 May 2026 |website=Tampa Day Times}}</ref> At the time, executive Donald M. Turner said the allegations are false and will fight it way through court.<ref name=":0" /> On 10 April 2002, the National Association for the Advancement of Colored People joined in the suit that increased of plaintiffs involved to 42 plaintiffs.<ref>{{Cite web |date=10 April 2002 |title=NAACP Joins Suit Vs. Restaurant Chain |url=https://www.cbsnews.com/news/naacp-joins-suit-vs-restaurant-chain/ |url-status=live |access-date=18 May 2026 |website=CBS News}}</ref><ref>{{Cite web |date=11 April 2002 |title=NAACP Joins Cracker Barrel Suit |url=https://www.foxnews.com/story/naacp- |url-status=live |access-date=18 May 2026 |website=Fox News}}</ref> On 9 September 2004, Cracker Barrel reached an $8.7 million settlement.<ref>{{Cite web |date=9 September 2004 |title=Cracker Barrel Settles Racial Discrimination Lawsuits for $8.7M |url=https://www.foxnews.com/story/cracker-barrel-settles-racial-discrimination-lawsuits-for-8-7m |url-status=live |access-date=18 May 2026 |website=Fox News}}</ref><ref>{{Cite web |date=9 September 2004 |title=Cracker Barrel Restaurant Publicly Admits to Racism |url=https://aaregistry.org/story/restaurant-chain-admits-racism/ |url-status=live |access-date=18 May 2026 |website=African American Registry}}</ref>

On 27 October 2014,<ref>{{Cite web |date=1 May 2026 |title=HEINZL v. CRACKER BARREL OLD COUNTRY STORE, INC. (2:14-cv-01455) |url=https://www.courtlistener.com/docket/4528665/heinzl-v-cracker-barrel-old-country-store-inc/ |url-status=live |access-date=18 May 2026 |website=Court Listener}}</ref><ref>{{Cite web |date=24 April 2015 |title=HEINZL v. CRACKER BARREL OLD COUNTRY STORE, INC., No. 2:2014cv01455 - Document 35 (W.D. Pa. 2015) |url=https://law.justia.com/cases/federal/district-courts/pennsylvania/pawdce/2:2014cv01455/219691/35/ |url-status=live |access-date=18 May 2026 |website=JUSTIA U.S Law}}</ref> plaintiff Sarah Heinzl filed a lawsuit against Cracker Barrel for violating Title III of the [[wikipedia:Americans_with_Disabilities_Act_of_1990|Americans With Disabilities Act]], 42 U.S.C. §§ 12181 to 12189, alleging the company failed to accommodate individuals with wheelchairs across 107 of its stores.<ref>{{Cite web |date=18 May 2026 |title=IN THE UNITED STATES DISTRICT COURT FOR THE WESTERN DISTRICT OF PENNSYLVANIA |url=https://www.govinfo.gov/content/pkg/USCOURTS-pawd-2_14-cv-01455/pdf/USCOURTS-pawd-2_14-cv-01455-4.pdf |url-status=live |access-date=18 May 2026 |website=govinfo.gov}}</ref><ref>{{Cite web |last=Kammerlohr |first=Emily |date=13 August 2023 |title=Cracker Barrel Has Been Rocked With Scandals. Here Are The Worst |url=https://www.thedailymeal.com/1172458/things-mcdonalds-employees-really-want-you-to-be-aware-of/ |url-status=live |access-date=18 May 2026 |website=The Daily Meal}}</ref> On 19 May 2017, the case reached an settlement requiring Cracker Barrel create an disability-­access policy for parking facilities within 30 months, Staff take an survey that determines whether their parking lots are compliant with the Americans With Disabilities Act, and pay $830,000 in attorneys fees that in addition rewarded the plaintiff $7,500.<ref>{{Cite web |last=Spicer |first=Christina |date=19 May 2017 |title=Cracker Barrel Serves Up ADA Class Action Settlement |url=https://topclassactions.com/lawsuit-settlements/lawsuit-news/cracker-barrel-serves-ada-class-action-settlement/ |url-status=live |access-date=18 May 2026 |website=Top Class Action}}</ref><ref>{{Cite web |date=19 May 2017 |title=Cracker Barrel ADA Class Action Settlement Gets Preliminary Approval |url=https://foodbeveragelitigationupdate.com/cracker-barrel-ada-class-action-settlement-gets-preliminary-approval/ |url-status=live |access-date=18 May 2026 |website=Food And Beverages Litigation and Regulatory Update}}</ref>   

On 8 September, numerous reports surfaced online of various food items such as meatloaf, bacon, green beans, and pinto beans tasting differently, with their biscuits described as being served "hard, rubbery and like a rock”.<ref>{{Cite web |last=Keller |first=Erin |date=9 September 2025 |title=Cracker Barrel once again in the crosshairs, this time for un-fresh food |url=https://www.independent.co.uk/bulletin/lifestyle/cracker-barrel-controversy-food-freshness-b2823311.html |url-status=live |access-date=18 May 2026 |website=Independent}}</ref><ref name=":1">{{Cite web |last=Fickenscher |first=Lisa |date=8 September 2025 |title=Before logo fiasco, Cracker Barrel had quietly started serving day-old biscuits, microwaved meatloaf: employees |url=https://nypost.com/2025/09/08/business/cracker-barrel-cost-cutters-ordered-chain-to-serve-day-old-biscuits-meatloaf-before-logo-fiasco-employees/ |url-status=live |access-date=18 May 2026 |website=New York Post}}</ref> Numerous employees across all operating locations claim they were ordered to precook and freeze items a day in advance before cooking them in boxes in order to save costs.<ref name=":1" /><ref>{{Cite web |date=8 September 2025 |title=Cost-cutting efforts at Cracker Barrel led the chain to offer day-old biscuits and meatloaf. |url=https://totalnews.com/cost-cutting-efforts-at-cracker-barrel-led-the-chain-to-offer-day-old-biscuits-and-meatloaf/ |url-status=live |access-date=18 May 2026 |website=Total News}}</ref><ref>{{Cite web |last=Saletta |first=Emma |date=11 September 2025 |title=Cracker Barrel 'served patrons day-old biscuits and microwaved meatloaf' amid ill-fated rebrand |url=https://www.newsbreak.com/daily-mail-560402/4227792285231-cracker-barrel-served-patrons-day-old-biscuits-and-microwaved-meatloaf-amid-ill-fated-rebrand |url-status=live |access-date=18 May 2026 |website=Newsbreak}}</ref>