ASUS: Difference between revisions
updated refs |
m Removed clean-up tag; misc. |
||
| (One intermediate revision by the same user not shown) | |||
| Line 1: | Line 1: | ||
{{StubNotice}} | {{StubNotice}} | ||
{{CompanyCargo | {{CompanyCargo | ||
|Description=Taiwanese tech company known for laptops, phones, networking equipment, and GPUs. | |Description=Taiwanese tech company known for laptops, phones, networking equipment, and GPUs. | ||
| Line 12: | Line 11: | ||
'''ASUS''' ('''[[wikipedia:Asus|ASUSTeK Computer Inc]].''') is a multinational technology company headquartered in Taipei, Taiwan. It is one of the world’s largest manufacturers of computers, laptops, motherboards, graphics cards, and other electronics. ASUS is known for its gaming hardware under the ROG (Republic of Gamers) brand. | '''ASUS''' ('''[[wikipedia:Asus|ASUSTeK Computer Inc]].''') is a multinational technology company headquartered in Taipei, Taiwan. It is one of the world’s largest manufacturers of computers, laptops, motherboards, graphics cards, and other electronics. ASUS is known for its gaming hardware under the ROG (Republic of Gamers) brand. | ||
==Consumer | ==Consumer impact summary== | ||
{{Ph-C-CIS}} | {{Ph-C-CIS}} | ||
==Incidents== | ==Incidents== | ||
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | ||
=== | |||
===Removal of bootloader unlocking tool (''2023'')=== | |||
{{Main|ASUS charges for previously free bootloader unlocking tool}} | {{Main|ASUS charges for previously free bootloader unlocking tool}} | ||
| Line 23: | Line 23: | ||
===Warranty Repair practices=== | ===Warranty Repair practices=== | ||
{{Main| | {{Main|ASUS voids warranty of devices sent for repair over minor damages and performs unrelated repairs}} | ||
ASUS customers reported that the company was rejecting their repairs under warranty due to alleged "Customer Induced Damage". An investigation by Gamers Nexus revealed that ASUS's repair process would void the warranty of products and charge for unrelated repairs, despite the customer only mentioning issues that are covered under warranty. A dispute had to be made for ASUS to finally agree to perform the repairs under warranty. | ASUS customers reported that the company was rejecting their repairs under warranty due to alleged "Customer Induced Damage". An investigation by Gamers Nexus revealed that ASUS's repair process would void the warranty of products and charge for unrelated repairs, despite the customer only mentioning issues that are covered under warranty. A dispute had to be made for ASUS to finally agree to perform the repairs under warranty. | ||
ASUS sells replacement parts on their [https://partshop.asus.com website], which can be cheaper and less hassle than going through the warranty. | |||
===Systemic | ===Systemic firmware negligence and PCI-SIG violations (''2021–2026'')=== | ||
Between 2021 and 2026, flagship ASUS ROG laptops (including Strix, Scar, and Zephyrus lines) shipped with firmware that violated fundamental hardware programming standards, rendering devices unstable for real-time tasks. Independent forensic analysis revealed that ASUS engineers had placed blocking `Sleep()` commands (specifically `Sleep(0x64)`) inside high-priority Interrupt Service Routines (ISRs).<ref>{{cite web |author=Zephkek |title=The ASUS Gaming Laptop ACPI Firmware DPC Stall: A Deep Technical Investigation |url=https://github.com/Zephkek/Asus-ROG-Aml-Deep-Dive |url-status=live |date=17 Sep 2025 |website=[[GitHub]] |archive-url=http://web.archive.org/web/20260206165729/https://github.com/Zephkek/Asus-ROG-Aml-Deep-Dive |archive-date=2026-02-06}}</ref><ref>{{cite web |author=ZephKeks |title=Asus Gaming Laptops Have Been Broken Since 2021: A Deep Dive |url=https://linustechtips.com/topic/1622920-asus-gaming-laptops-have-been-broken-since-2021-a-deep-dive/ |url-status=live |date=17 Sep 2025 |website=Linus Tech Tips Forum |archive-url=http://web.archive.org/web/20251014125638/https://linustechtips.com/topic/1622920-asus-gaming-laptops-have-been-broken-since-2021-a-deep-dive/ |archive-date=2025-10-14}}</ref> This practice, which is strictly forbidden in kernel-level programming, caused the CPU to hang for over 100 milliseconds at a time, resulting in rhythmic system stutters and audio failure.<ref>{{cite web |author=AleksandarK |title=ASUS Gaming Laptops from 2021-2024 Have Buggy BIOS Causing Stuttering: Report |url=https://www.techpowerup.com/341073/asus-gaming-laptops-from-2021-2024-have-buggy-bios-causing-stuttering-report |url-status=live |website=Tech Power Up |date=21 Sep 2025 |archive-url=http://web.archive.org/web/20260223005329/https://www.techpowerup.com/341073/asus-gaming-laptops-from-2021-2024-have-buggy-bios-causing-stuttering-report |archive-date=2026-02-23}}</ref> | Between 2021 and 2026, flagship ASUS ROG laptops (including Strix, Scar, and Zephyrus lines) shipped with firmware that violated fundamental hardware programming standards, rendering devices unstable for real-time tasks. Independent forensic analysis revealed that ASUS engineers had placed blocking `Sleep()` commands (specifically `Sleep(0x64)`) inside high-priority Interrupt Service Routines (ISRs).<ref>{{cite web |author=Zephkek |title=The ASUS Gaming Laptop ACPI Firmware DPC Stall: A Deep Technical Investigation |url=https://github.com/Zephkek/Asus-ROG-Aml-Deep-Dive |url-status=live |date=17 Sep 2025 |website=[[GitHub]] |archive-url=http://web.archive.org/web/20260206165729/https://github.com/Zephkek/Asus-ROG-Aml-Deep-Dive |archive-date=2026-02-06}}</ref><ref>{{cite web |author=ZephKeks |title=Asus Gaming Laptops Have Been Broken Since 2021: A Deep Dive |url=https://linustechtips.com/topic/1622920-asus-gaming-laptops-have-been-broken-since-2021-a-deep-dive/ |url-status=live |date=17 Sep 2025 |website=Linus Tech Tips Forum |archive-url=http://web.archive.org/web/20251014125638/https://linustechtips.com/topic/1622920-asus-gaming-laptops-have-been-broken-since-2021-a-deep-dive/ |archive-date=2025-10-14}}</ref> This practice, which is strictly forbidden in kernel-level programming, caused the CPU to hang for over 100 milliseconds at a time, resulting in rhythmic system stutters and audio failure.<ref>{{cite web |author=AleksandarK |title=ASUS Gaming Laptops from 2021-2024 Have Buggy BIOS Causing Stuttering: Report |url=https://www.techpowerup.com/341073/asus-gaming-laptops-from-2021-2024-have-buggy-bios-causing-stuttering-report |url-status=live |website=Tech Power Up |date=21 Sep 2025 |archive-url=http://web.archive.org/web/20260223005329/https://www.techpowerup.com/341073/asus-gaming-laptops-from-2021-2024-have-buggy-bios-causing-stuttering-report |archive-date=2026-02-23}}</ref> | ||
Additionally, investigations in 2025 revealed a "broken by design" violation of the PCI-SIG specifications regarding Power Management. The firmware hardcoded a mismatch in Latency Tolerance Reporting (LTR) values between the CPU Root Port (765µs) and the NVIDIA GPU Endpoint (0ns).<ref>{{cite web |author=ZephKeks |title=ASUS ROG Laptops are Broken by Design: A Forensic Deep Dive |url=https://www.reddit.com/r/ASUSROG/comments/1pw1cyh/asus_rog_laptops_are_broken_by_design_a_forensic/ |url-status=live |website=[[Reddit]] |date=26 Dec 2025 |archive-url=https://web.archive.org/web/20251226144445/https://www.reddit.com/r/ASUSROG/comments/1pw1cyh/asus_rog_laptops_are_broken_by_design_a_forensic/ |archive-date=2025-12-26}}</ref> This synchronization failure caused "Blue Screen of Death" (WHEA 0x124) crashes and black screens on high-end models.<ref>{{cite web |author=Slytha |title=High ACPI.sys DPC Latency (>34,000µs) on new ASUS ROG Strix Scar 16 (2025) - Causing 0x7E NVIDIA BSO |url=https://community.intel.com/t5/Graphics/High-ACPI-sys-DPC-Latency-gt-34-000%C2%B5s-on-new-ASUS-ROG-Strix-Scar/m-p/1724004 |url-status=live |website=Intel Community |date=25 Oct 2025 |archive-url=https://web.archive.org/web/20260223005409/https://community.intel.com/t5/Graphics/High-ACPI-sys-DPC-Latency-gt-34-000%C2%B5s-on-new-ASUS-ROG-Strix-Scar/m-p/1724004 |archive-date=2026-02-23}}</ref> | Additionally, investigations in 2025 revealed a "broken by design" violation of the PCI-SIG specifications regarding Power Management. The firmware hardcoded a mismatch in Latency Tolerance Reporting (LTR) values between the CPU Root Port (765µs) and the NVIDIA GPU Endpoint (0ns).<ref>{{cite web |author=ZephKeks |title=ASUS ROG Laptops are Broken by Design: A Forensic Deep Dive |url=https://www.reddit.com/r/ASUSROG/comments/1pw1cyh/asus_rog_laptops_are_broken_by_design_a_forensic/ |url-status=live |website=[[Reddit]] |date=26 Dec 2025 |archive-url=https://web.archive.org/web/20251226144445/https://www.reddit.com/r/ASUSROG/comments/1pw1cyh/asus_rog_laptops_are_broken_by_design_a_forensic/ |archive-date=2025-12-26}}</ref> This synchronization failure caused "Blue Screen of Death" (WHEA 0x124) crashes and black screens on high-end models.<ref>{{cite web |author=Slytha |title=High ACPI.sys DPC Latency (>34,000µs) on new ASUS ROG Strix Scar 16 (2025) - Causing 0x7E NVIDIA BSO |url=https://community.intel.com/t5/Graphics/High-ACPI-sys-DPC-Latency-gt-34-000%C2%B5s-on-new-ASUS-ROG-Strix-Scar/m-p/1724004 |url-status=live |website=Intel Community |date=25 Oct 2025 |archive-url=https://web.archive.org/web/20260223005409/https://community.intel.com/t5/Graphics/High-ACPI-sys-DPC-Latency-gt-34-000%C2%B5s-on-new-ASUS-ROG-Strix-Scar/m-p/1724004 |archive-date=2026-02-23}}</ref> | ||
Despite user reports spanning four years, ASUS support routinely misdiagnosed these firmware defects as software or driver conflicts, instructing users to perform ineffective Windows | Despite user reports spanning four years, ASUS support routinely misdiagnosed these firmware defects as software or driver conflicts, instructing users to perform ineffective Windows re-installations or {{Wplink|Return merchandise authorization|RMA}}s for hardware that was defective by design. While the ACPI stutter was patched in late 2025 following media outcry,<ref>{{cite web |first=Luke |last=James |website=Tom's Hardware |title=Asus addresses stuttering issues plaguing its gaming laptops — beta patch released for ROG laptops, final fix due in October |url=https://www.tomshardware.com/laptops/asus-ships-beta-bios-to-fix-stuttering-rog-laptops |url-status=live |date=27 Sep 2025 |archive-url=http://web.archive.org/web/20251216104715/https://www.tomshardware.com/laptops/asus-ships-beta-bios-to-fix-stuttering-rog-laptops |archive-date=2025-12-16}}</ref><ref>{{cite web |first=Alex |last=Alderson |website=Notebook Check |title=Asus releases major updates to ROG gaming laptops with stuttering and performance interruption fixes |url=https://www.notebookcheck.net/Asus-releases-major-updates-to-ROG-gaming-laptops-with-stuttering-and-performance-interruption-fixes.1126029.0.html |url-status=live |date=28 Sep 2025 |archive-url=http://web.archive.org/web/20251102151541/https://www.notebookcheck.net/Asus-releases-major-updates-to-ROG-gaming-laptops-with-stuttering-and-performance-interruption-fixes.1126029.0.html |archive-date=2025-11-02}}</ref><ref>{{cite web |author=The WAN Show |title=ASUS Laptops Are Broken |url=https://www.youtube.com/watch?v=pbQ1ky3PiMQ |url-status=live |website=[[YouTube]] |date=22 Sep 2025 |archive-url=https://preservetube.com/watch?v=pbQ1ky3PiMQ |archive-date=22 Sep 2025}}</ref> the PCIe stability violations persist in 2026 model generations. | ||
==Products== | ==Products== | ||
| Line 40: | Line 41: | ||
==See also== | ==See also== | ||
{{Ph-C-SA}} | {{Ph-C-SA}} | ||
==References== | ==References== | ||
{{ | {{Reflist}} | ||
[[Category: | |||
[[Category:{{PAGENAME}}]] | |||