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Roborock users have reported receiving unsolicited promotional notifications through the app, which they consider spam.
 
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Roborock, a prominent manufacturer of robotic vacuum cleaners, offers users the Roborock app to control and monitor their devices. However, some users have reported receiving unsolicited promotional notifications through the app, which they consider spam.
{{Incomplete}}
{{InfoboxCompany
| Name = Roborock
| Type = Company
| Founded = 2014<ref name="about">https://newsroom.roborock.com/us/aboutus</ref>
| Industry = Robot vacuum
| Official Website = https://us.roborock.com/
| Logo = Roborock.png
}}


User Experiences with Promotional Notifications
'''[[wikipedia:Roborock|Roborock]]''' is a prominent Chinese manufacturer of robotic vacuum cleaners founded by Richard Chang in July 2014 that offers users an app to control and monitor their devices.<ref name="about" />


Several users have expressed frustration over receiving promotional content via the Roborock app. For instance, a discussion on Reddit highlighted concerns about notification ad spam, with users debating the implications of disabling certain notification settings. One user noted that turning off the "Allow Roborock Product and Service Updates" setting might prevent both promotional messages and important service updates.
==Consumer impact summary==
REDDIT
{{Placeholder box|Overview of concerns that arise from the company's conduct regarding (if applicable):
* User Freedom
* User Privacy
* Business Model
* Market Control}}


Another user shared their annoyance with the app's notifications, stating that while they want alerts for issues like the vacuum getting stuck, they find the promotional messages intrusive. They expressed disappointment that disabling these ads also meant losing essential notifications.
==Anti-consumer practices==
REDDIT


Roborock's Response and User Actions
===Spam===
Some users have reported receiving unsolicited promotional notifications through the app, which they consider spam.


In response to these concerns, some users have suggested reaching out directly to Roborock's support team to report the issue. One user recommended emailing [email protected] to express dissatisfaction with the promotional notifications, hoping that a collective effort might lead to a change in the company's approach.  
===User experiences with promotional notifications===
Several users have expressed frustration over receiving promotional content via the Roborock app. For instance, a discussion on Reddit highlighted concerns about notification ad spam, with users debating the implications of disabling certain notification settings. One user noted that turning off the "Allow Roborock Product and Service Updates" setting might prevent both promotional messages and important service updates.  
REDDIT
REDDIT


Steps to Manage Notifications
Another user shared their annoyance with the app's notifications, stating that while they want alerts for issues like the vacuum getting stuck, they find the promotional messages intrusive. They expressed disappointment that disabling these ads also meant losing essential notifications. <ref>https://www.reddit.com/r/Roborock/comments/1cn367g/seriously_notification_ad_spam/ REDDIT</ref>
 
===Roborock's response and user actions===
In response to these concerns, some users have suggested reaching out directly to Roborock's support team to report the issue. One user recommended emailing [email protected] to express dissatisfaction with the promotional notifications, hoping that a collective effort might lead to a change in the company's approach. <ref>https://www.reddit.com/r/Roborock/comments/1cn32ke/advertisement_in_app_now/ REDDIT</ref>


===Steps to manage notifications===
To manage or disable promotional notifications in the Roborock app, users can navigate to the app's settings:
To manage or disable promotional notifications in the Roborock app, users can navigate to the app's settings:


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In summary, while the Roborock app provides valuable functionalities for device management, the inclusion of promotional notifications has been a point of contention among users. By adjusting notification settings and communicating feedback to the company, users can work towards a more tailored and satisfactory experience.
In summary, while the Roborock app provides valuable functionalities for device management, the inclusion of promotional notifications has been a point of contention among users. By adjusting notification settings and communicating feedback to the company, users can work towards a more tailored and satisfactory experience.
==Privacy friendly alternative firmware==
Some users may not be comfortable connecting a device that maps their home and has a built-in microphone to a cloud service or even granting it internet access.
It is possible to operate some of their vacuum robots with alternative firmware [https://valetudo.cloud/ Valetudo]. This voids the warranty, may require small modifications to the device depending on the model and may disable some features, but allows them to be used and controlled in a privacy friendly manner without internet access or connecting to Roborock's cloud.
==Products==
=References=
<references />
[[Category:Roborock]]
Retrieved from "https://consumerrights.wiki/Roborock"