Cerberus: Difference between revisions - Consumer_Action

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https://www.androidpolice.com/2019/12/21/cerberus-paid-lifetime-license-expiration/

{{InfoboxProductLine

| Title = Cerberus Phone Antitheft

| Release Year = 2011

| Product Type = Software

| In Production = Yes

| Official Website = https://www.cerberusapp.com

| Logo = Cerberus logo.png

}}

Cerberus Phone Antitheft<ref>https://www.cerberusapp.com/</ref> is an app designed to be a suite of services centered on security, developed by LSDroid.

==Anti-consumer practices==

=== Expiring lifetime licenses (201x)  ===

The application has faced controversy over expiring licenses that were sold as being "lifetime", and are alleged to delete complaints from forum.<ref>https://www.androidpolice.com/2019/12/21/cerberus-paid-lifetime-license-expiration</ref> The company started by cancelling free subscriptions in 2015,<ref>https://www.androidpolice.com/2015/08/20/many-cerberus-free-lifetime-licenses-are-expiring-in-a-few-days-because-developers-gotta-eat/</ref> then in 2019 went on to cancel the paid "lifetime" subscriptions for all users.<ref>https://androidcommunity.com/cerberus-starts-expiring-paid-lifetime-licenses-20191223/</ref>

Users initially received an [https://static1.anpoimages.com/wordpress/wp-content/uploads/2019/12/cerberus-persona-announcment.png email] on 20 February 2018, notifying them of a new app that would require a subscription plan. However users were reassured that their purchased lifetime license for the anti-theft app would still continue to function.

Users then received another email on 5 February 2019, notifying them of new functionality of the app that would require a subscription plan. However users were reassured that their purchased lifetime license for the anti-theft app would still continue to function:

Then without any further communication, on 20 December 2019 users were notified that their paid "lifetime" subscriptions would expire soon, and that they needed to buy a licence if they wanted to continue using the software they'd already paid for:

These actions led to a backlash from paying users on forums,<ref>https://www.neogaf.com/threads/android-security-app-cerberus-gives-out-free-lifetime-licenses-revokes-later.1111712/</ref> {{wplink|Reddit}},<ref>https://www.reddit.com/r/androidapps/comments/eehsmz/cerberus_app_collective_complaint_lifetime/?rdt=36871</ref> and review sites.<ref>[https://www.trustpilot.com/review/www.cerberusapp.com?page=3 https://www.trustpilot.com/review/www.cerberusapp.com]</ref> However, no major news sources covered the backlash.

==References==

[[Category:Cerberus]]

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 {{Incomplete}}
-https://www.androidpolice.com/2019/12/21/cerberus-paid-lifetime-license-expiration/
+{{InfoboxProductLine
+| Title = Cerberus Phone Antitheft
+| Release Year = 2011
+| Product Type = Software
+| In Production = Yes
+| Official Website = https://www.cerberusapp.com
+| Logo = Cerberus logo.png
+}}
+Cerberus Phone Antitheft<ref>https://www.cerberusapp.com/</ref> is an app designed to be a suite of services centered on security, developed by LSDroid.
+==Anti-consumer practices==
+=== Expiring lifetime licenses (201x) <!-- Someone needs to contact the article author so I or someone else can add those supporting images --> ===
+The application has faced controversy over expiring licenses that were sold as being "lifetime", and are alleged to delete complaints from forum.<ref>https://www.androidpolice.com/2019/12/21/cerberus-paid-lifetime-license-expiration</ref> The company started by cancelling free subscriptions in 2015,<ref>https://www.androidpolice.com/2015/08/20/many-cerberus-free-lifetime-licenses-are-expiring-in-a-few-days-because-developers-gotta-eat/</ref> then in 2019 went on to cancel the paid "lifetime" subscriptions for all users.<ref>https://androidcommunity.com/cerberus-starts-expiring-paid-lifetime-licenses-20191223/</ref>
+Users initially received an [https://static1.anpoimages.com/wordpress/wp-content/uploads/2019/12/cerberus-persona-announcment.png email] on 20 February 2018, notifying them of a new app that would require a subscription plan. However users were reassured that their purchased lifetime license for the anti-theft app would still continue to function.
+Users then received another email on 5 February 2019, notifying them of new functionality of the app that would require a subscription plan. However users were reassured that their purchased lifetime license for the anti-theft app would still continue to function:
+<currently blocked from adding supporting image>
+Then without any further communication, on 20 December 2019 users were notified that their paid "lifetime" subscriptions would expire soon, and that they needed to buy a licence if they wanted to continue using the software they'd already paid for:
+<currently blocked from adding supporting image>
+These actions led to a backlash from paying users on forums,<ref>https://www.neogaf.com/threads/android-security-app-cerberus-gives-out-free-lifetime-licenses-revokes-later.1111712/</ref> {{wplink|Reddit}},<ref>https://www.reddit.com/r/androidapps/comments/eehsmz/cerberus_app_collective_complaint_lifetime/?rdt=36871</ref> and review sites.<ref>[https://www.trustpilot.com/review/www.cerberusapp.com?page=3 https://www.trustpilot.com/review/www.cerberusapp.com]</ref> However, no major news sources covered the backlash.
+==References==
+{{Reflist}}
+[[Category:Cerberus]]