DAZN: Difference between revisions - Consumer Rights Wiki

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{{Incomplete}}{{InfoboxCompany

[https://en.wikipedia.org/wiki/DAZN DAZN] is a British owned sports broadcasting/streaming ~~website~~

| Name = DAZN

| Type = Subsidiary

| Founded = 2007

| Industry = internet television, sports broadcasting

| Official Website = https://www.dazn.com

| Logo = DAZN Logo Master.svg

}}

[https://en.wikipedia.org/wiki/DAZN '''DAZN'''] is a British-owned entertainment platform for sports broadcasting and streaming. The platform launched in 2015 and streams live and on-demand sport to over 200 countries worldwide. The service has 20 million paying subscribers as of 2023.

==~~Cancellation Difficulties~~==

==Anti-consumer practices==

DAZN proposes that you can both sign up and cancel your subscription to streaming services at any time. This is in contrast to the fact that once the 30 day trial is up, the members are kept locked into a subscription service as credit card information is required at the time of initial sign up for services. The ToS of DAZN contain a forced arbitration wherein by subscribing you wave all rights to any compensation by any class action lawsuit. (See lines '''17. Mandatory Individual Arbitration''') [https://web.archive.org/web/20240815150309/https://help.dazn.com/hc/en-us/articles/16391473315101-Terms-of-Use]

Signing up for the service is a ~~few minute~~ process. Trying to unsubscribe from the service requires you to talk ~~with~~ an in-house agent. ~~Said~~ agents appear to never be available. The only recourse ~~one~~ has to ~~keep~~ DAZN ~~from charging your card monthly~~ is to cancel all charges being put on the account from that vendor.

===Cancellation difficulties and forced arbitration===

DAZN proposes that you can both sign up and cancel your subscription to streaming services at any time. Members will find, however, that once the 30-day trial has ended, they are locked into a subscription service, credit-card information was required when signing up for services.<ref>{{Cite web |title=DAZN Makes Canceling Difficult |url=https://www.reddit.com/r/Boxing/comments/1e3jt8w/dazn_makes_canceling_difficult/ |url-status=live |access-date=17 Mar 2025 |website=[[Reddit]]}}</ref><ref>{{Cite web |date=28 Dec 2020 |title=Dazn won't let me cancel |url=https://forums.azbilliards.com/threads/dazn-wont-let-me-cancel.524423/ |url-status=live |access-date=17 Mar 2025 |website=[[AZBilliards Forum]]}}</ref> The [[terms of service]] of DAZN contain a [[forced arbitration]] agreement wherein by subscribing you waive all rights to any compensation by any [[Class action lawsuit|class-action lawsuit]]. (See lines '''17. Mandatory Individual Arbitration''').<ref>{{Cite web |title=Terms of Use |url=https://help.dazn.com/hc/en-us/articles/16391473315101-Terms-of-Use |url-status=deviated |archive-url=https://web.archive.org/web/20240815150309/https://help.dazn.com/hc/en-us/articles/16391473315101-Terms-of-Use |archive-date=15 Aug 2024 |access-date=17 Mar 2025 |website=[[DAZN]]}}</ref>

Signing up for the service is a short process. Trying to unsubscribe from the service requires you to talk to an in-house agent. These agents appear to never be available. The only recourse a customer has to prevent monthly charges from DAZN is to cancel all charges being put on the account from that vendor.

=== Unwanted automatic rebilling and price increases ===

In 2023, DAZN offered a "NFL Game Pass" outside of the US in countries like Germany, where you could pay around $45 a month to watch the rest of the season games. <ref>{{Cite web |title=Internet Archive DAZN NFL Game Pass site from October 2023 |url=https://www.dazn.com/de-DE/l/nfl-game-pass/ |url-status=usurped |archive-url=https://web.archive.org/web/20231023140651/https://www.dazn.com/de-DE/l/nfl-game-pass/}}</ref> The advertisement clearly states that the charges that you incur will be "per month for 4 months". The season pass subscription however does not terminate after the season is over. Unless actively cancelled, it silently renews in the following year for the exact same price, often leading to consumers incurring unexpected charges on their credit cards about a year later.<ref>{{Cite web |title=Trustpilot-Review about unwanted rebilling around the start of the new NFL season through a prior NFL game pass |url=https://de.trustpilot.com/reviews/66ac04dcf1f18786079050ae |website=Trustpilot}}</ref><ref>{{Cite web |title=Further customer reviews on Trustpilot about unwanted rebilling around August for their Game Pass |url=https://de.trustpilot.com/reviews/66ab3ce1b4f51e5e415cff7b |website=Trustpilot}}</ref> This correlates with an influx of negative reviews around the start of the new NFL season in August on websites like Trustpilot.

Reddit-Users also have complained about their cancelled free-trial subscriptions being bumped up to full season pass subscriptions and being charged more than $200 for a season pass they never ordered.<ref>{{Cite web |title=Reddit-Thread about NFL gamepass transition |url=https://www.reddit.com/r/dazn_ca/comments/15f9k2o/nfl_gamepass_transition_this_cant_be_legal/}}</ref> Furthermore, users on Trustpilot also noted that the usual 179€ price tag for a yearly subscription was switched to a monthly 40€ subscription without prior notice.<ref>{{Cite web |title=German Trustpilot review complaining about increased subscription prices |url=https://de.trustpilot.com/reviews/66ab3ce1b4f51e5e415cff7b |website=Trustpilot}}</ref><ref>{{Cite web |title=User comment on Trustpilot about the increase in price and switch to a monthly subscription model |url=https://de.trustpilot.com/reviews/67fed1a985794b537b4ad9f5 |website=Trustpilot}}</ref> This constitutes a 100€ price increase over the previously incurred costs.

==See also==

*[[Forced arbitration]]

*[[Click-to-cancel]]

==References==

[[Category:DAZN]]

@@ Line 1: / Line 1: @@
-{{Incomplete}}
+{{Incomplete}}{{InfoboxCompany
-[https://en.wikipedia.org/wiki/DAZN DAZN] is a British owned sports broadcasting/streaming website
+| Name = DAZN
+| Type = Subsidiary
+| Founded = 2007
+| Industry = internet television, sports broadcasting
+| Official Website = https://www.dazn.com
+| Logo = DAZN Logo Master.svg
+}}
+[https://en.wikipedia.org/wiki/DAZN '''DAZN'''] is a British-owned entertainment platform for sports broadcasting and streaming. The platform launched in 2015 and streams live and on-demand sport to over 200 countries worldwide. The service has 20 million paying subscribers as of 2023.<!-- Need a longer preamble here -->
-==Cancellation Difficulties==
+==Anti-consumer practices==
-DAZN proposes that you can both sign up and cancel your subscription to streaming services at any time. This is in contrast to the fact that once the 30 day trial is up, the members are kept locked into a subscription service as credit card information is required at the time of initial sign up for services. The ToS of DAZN contain a forced arbitration wherein by subscribing you wave all rights to any compensation by any class action lawsuit. (See lines '''17. Mandatory Individual Arbitration''') [https://web.archive.org/web/20240815150309/https://help.dazn.com/hc/en-us/articles/16391473315101-Terms-of-Use]
-Signing up for the service is a few minute process. Trying to unsubscribe from the service requires you to talk with an in-house agent. Said agents appear to never be available. The only recourse one has to keep DAZN from charging your card monthly is to cancel all charges being put on the account from that vendor.
+===Cancellation difficulties and forced arbitration===
+DAZN proposes that you can both sign up and cancel your subscription to streaming services at any time. Members will find, however, that once the 30-day trial has ended, they are locked into a subscription service, credit-card information was required when signing up for services.<ref>{{Cite web |title=DAZN Makes Canceling Difficult |url=https://www.reddit.com/r/Boxing/comments/1e3jt8w/dazn_makes_canceling_difficult/ |url-status=live |access-date=17 Mar 2025 |website=[[Reddit]]}}</ref><ref>{{Cite web |date=28 Dec 2020 |title=Dazn won't let me cancel |url=https://forums.azbilliards.com/threads/dazn-wont-let-me-cancel.524423/ |url-status=live |access-date=17 Mar 2025 |website=[[AZBilliards Forum]]}}</ref> The [[terms of service]] of DAZN contain a [[forced arbitration]] agreement wherein by subscribing you waive all rights to any compensation by any [[Class action lawsuit|class-action lawsuit]]. (See lines '''17. Mandatory Individual Arbitration''').<ref>{{Cite web |title=Terms of Use |url=https://help.dazn.com/hc/en-us/articles/16391473315101-Terms-of-Use |url-status=deviated |archive-url=https://web.archive.org/web/20240815150309/https://help.dazn.com/hc/en-us/articles/16391473315101-Terms-of-Use |archive-date=15 Aug 2024 |access-date=17 Mar 2025 |website=[[DAZN]]}}</ref>
+Signing up for the service is a short process. Trying to unsubscribe from the service requires you to talk to an in-house agent. These agents appear to never be available. The only recourse a customer has to prevent monthly charges from DAZN is to cancel all charges being put on the account from that vendor.
+=== Unwanted automatic rebilling and price increases ===
+In 2023, DAZN offered a "NFL Game Pass" outside of the US in countries like Germany, where you could pay around $45 a month to watch the rest of the season games. <ref>{{Cite web |title=Internet Archive DAZN NFL Game Pass site from October 2023 |url=https://www.dazn.com/de-DE/l/nfl-game-pass/ |url-status=usurped |archive-url=https://web.archive.org/web/20231023140651/https://www.dazn.com/de-DE/l/nfl-game-pass/}}</ref> The advertisement clearly states that the charges that you incur will be "per month for 4 months". The season pass subscription however does not terminate after the season is over. Unless actively cancelled, it silently renews in the following year for the exact same price, often leading to consumers incurring unexpected charges on their credit cards about a year later.<ref>{{Cite web |title=Trustpilot-Review about unwanted rebilling around the start of the new NFL season through a prior NFL game pass |url=https://de.trustpilot.com/reviews/66ac04dcf1f18786079050ae |website=Trustpilot}}</ref><ref>{{Cite web |title=Further customer reviews on Trustpilot about unwanted rebilling around August for their Game Pass |url=https://de.trustpilot.com/reviews/66ab3ce1b4f51e5e415cff7b |website=Trustpilot}}</ref> This correlates with an influx of negative reviews around the start of the new NFL season in August on websites like Trustpilot.
+Reddit-Users also have complained about their cancelled free-trial subscriptions being bumped up to full season pass subscriptions and being charged more than $200 for a season pass they never ordered.<ref>{{Cite web |title=Reddit-Thread about NFL gamepass transition |url=https://www.reddit.com/r/dazn_ca/comments/15f9k2o/nfl_gamepass_transition_this_cant_be_legal/}}</ref> Furthermore, users on Trustpilot also noted that the usual 179€ price tag for a yearly subscription was switched to a monthly 40€ subscription without prior notice.<ref>{{Cite web |title=German Trustpilot review complaining about increased subscription prices |url=https://de.trustpilot.com/reviews/66ab3ce1b4f51e5e415cff7b |website=Trustpilot}}</ref><ref>{{Cite web |title=User comment on Trustpilot about the increase in price and switch to a monthly subscription model |url=https://de.trustpilot.com/reviews/67fed1a985794b537b4ad9f5 |website=Trustpilot}}</ref> This constitutes a 100€ price increase over the previously incurred costs.
+==See also==
+*[[Forced arbitration]]
+*[[Click-to-cancel]]
+==References==
+<references />
+[[Category:DAZN]]