Wyze: Difference between revisions - Consumer_Action

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On two separate occasions from September 2023 to February 2024, Wyze personal security cameras were able to be accessed by other owners, because of security failures.

In early September 2023, many users of Wyze security cameras reported being able to see the feeds of cameras that were not their own. A Wyze spokesperson reported this was because of a "web caching issue and [had been] resolved". Users throughout social-media platforms such as [[Twitter]] and [[Reddit]] reported this issue, and within 30 minutes, the camera-view portal was shut down.<ref name=":0">https://www.theverge.com/2023/9/8/23865255/wyze-security-camera-feeds-web-view-issue</ref>

In early September 2023, many users of Wyze security cameras reported being able to see the feeds of cameras that were not their own. A Wyze spokesperson reported this was because of a "web caching issue and [had been] resolved". Users throughout social-media platforms such as [[Twitter]] and [[Reddit]] reported this issue, and within 30 minutes, the camera-view portal was shut down.<ref name=":0">{{Cite web |last=Peters |first=Jay |date=9 Sep 2023 |title=Your Wyze webcam might have let other owners peek into your house |url=https://www.theverge.com/2023/9/8/23865255/wyze-security-camera-feeds-web-view-issue |access-date=15 Mar 2025 |website=The Verge}}</ref>

In late February 2024, after bringing servers back from a company outage, about 13,000 users<ref name=":1">https://www.reddit.com/r/wyzecam/comments/1aulfw4/i_was_watched_by_someone/</ref> were able to view thumbnails from another user's cameras, with about 1,500<ref name=":1" /> being able to view the video.<ref>https://www.youtube.com/watch?v=RkZl7FBipXA</ref><ref>https://www.cnn.com/2024/02/20/tech/wyze-breach-camera/index.html</ref>

In late February 2024, after bringing servers back from a company outage, about 13,000 users<ref name=":1">{{Cite web |last=@u/H3H3ather |date=19 Feb 2024 |title=I was watched by someone |url=https://www.reddit.com/r/wyzecam/comments/1aulfw4/i_was_watched_by_someone/ |access-date=15 Mar 2025 |via=Reddit}}</ref> were able to view thumbnails from another user's cameras, with about 1,500<ref name=":1" /> being able to view the video.<ref>{{Cite web |last=Rossmann |first=Louis |date=28 Feb 2024 |title=Wyze cameras let other people view her home: why cloud security is an oxymoron |url=https://www.youtube.com/watch?v=RkZl7FBipXA |access-date=15 Mar 2025 |via=YouTube}}</ref><ref>{{Cite web |last=Valinsky |first=Jordan |date=20 Feb 2024 |title=About 13,000 home security customers were shown someone else’s home |url=https://www.cnn.com/2024/02/20/tech/wyze-breach-camera/index.html |access-date=15 Mar 2025 |website=CNN}}</ref>

===Implications===

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==Bait-and-switch behavior==

When Wyze and Wyze v2 cameras were popularized in 2018 and before, they were sold under the premise that 24-hour recording or infinitely long video clips are a subscription add-on, but that short video clips would be included for free using their cloud service. Sometime between 2020 and 2022, Wyze [[Retroactively amended purchase|changed its policy]], charging a subscription of $1.99 per camera for the video-clip service.<ref>https://forums.wyze.com/t/bait-and-switch/221810</ref>

When Wyze and Wyze v2 cameras were popularized in 2018 and before, they were sold under the premise that 24-hour recording or infinitely long video clips are a subscription add-on, but that short video clips would be included for free using their cloud service. Sometime between 2020 and 2022, Wyze [[Retroactively amended purchase|changed its policy]], charging a subscription of $1.99 per camera for the video-clip service.<ref>{{Cite web |last=amarryat |date=17 Mar 2022 |title=Bait and switch |url=https://forums.wyze.com/t/bait-and-switch/221810 |access-date=15 Mar 2025 |via=Wyze Forum}}</ref>

Likely in an attempt to prevent legal action, they released a "cam plus lite" package,<ref>https://www.wyze.com/pages/cam-plus-lite</ref> but enabling this feature is buried in menus and sub-menus in the website. To date, there is no way to enable this feature in the phone app, which is the primary way users access their cameras. Users can, however, use the phone app to pay monthly for the same or similar service.

Likely in an attempt to prevent legal action, they released a "cam plus lite" package,<ref>{{Cite web |title=Cam Plus Lite |url=https://www.wyze.com/pages/cam-plus-lite |access-date=15 Mar 2025 |website=Wyze}}</ref> but enabling this feature is buried in menus and sub-menus in the website. To date, there is no way to enable this feature in the phone app, which is the primary way users access their cameras. Users can, however, use the phone app to pay monthly for the same or similar service.

==Terms of use==

*Wyze's [[terms of service]] include [[Forced Arbitration|forced arbitration]], and a waiver of [[class action]] and jury trial.<ref>Wyze Terms of ~~Use~~: https://www.wyze.com/policies/terms-of-service#l ~~Section 12~~</ref>

*Wyze's [[terms of service]] include [[Forced Arbitration|forced arbitration]], and a waiver of [[class action]] and jury trial.<ref>{{Cite web |date=16 Dec 2024 |title=Wyze Terms of Service: Section 12 |url=https://www.wyze.com/policies/terms-of-service#l |access-date=15 Mar 2025 |website=Wyze}}</ref>

*Wyze may suspend or terminate your use of the product at any time and claim they are not responsible if this causes financial loss.

*Wyze can both stop providing software updates and do automatic software updates without consent. The only alternative is to cease using the product.

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==References==

[[Category:Wyze]]

[[Category:~~Video surveillance companies]]~~

~~[[Category:Home automation companies]]~~

~~[[Category:Headphones manufacturers]]~~

~~[[Category:Internet of things companies~~]]

@@ Line 15: / Line 15: @@
 On two separate occasions from September 2023 to February 2024, Wyze personal security cameras were able to be accessed by other owners, because of security failures.
-In early September 2023, many users of Wyze security cameras reported being able to see the feeds of cameras that were not their own. A Wyze spokesperson reported this was because of a "web caching issue and [had been] resolved". Users throughout social-media platforms such as [[Twitter]] and [[Reddit]] reported this issue, and within 30 minutes, the camera-view portal was shut down.<ref name=":0">https://www.theverge.com/2023/9/8/23865255/wyze-security-camera-feeds-web-view-issue</ref>
+In early September 2023, many users of Wyze security cameras reported being able to see the feeds of cameras that were not their own. A Wyze spokesperson reported this was because of a "web caching issue and [had been] resolved". Users throughout social-media platforms such as [[Twitter]] and [[Reddit]] reported this issue, and within 30 minutes, the camera-view portal was shut down.<ref name=":0">{{Cite web |last=Peters |first=Jay |date=9 Sep 2023 |title=Your Wyze webcam might have let other owners peek into your house |url=https://www.theverge.com/2023/9/8/23865255/wyze-security-camera-feeds-web-view-issue |access-date=15 Mar 2025 |website=The Verge}}</ref>
-In late February 2024, after bringing servers back from a company outage, about 13,000 users<ref name=":1">https://www.reddit.com/r/wyzecam/comments/1aulfw4/i_was_watched_by_someone/</ref> were able to view thumbnails from another user's cameras, with about 1,500<ref name=":1" /> being able to view the video.<ref>https://www.youtube.com/watch?v=RkZl7FBipXA</ref><ref>https://www.cnn.com/2024/02/20/tech/wyze-breach-camera/index.html</ref>
+In late February 2024, after bringing servers back from a company outage, about 13,000 users<ref name=":1">{{Cite web |last=@u/H3H3ather |date=19 Feb 2024 |title=I was watched by someone |url=https://www.reddit.com/r/wyzecam/comments/1aulfw4/i_was_watched_by_someone/ |access-date=15 Mar 2025 |via=Reddit}}</ref> were able to view thumbnails from another user's cameras, with about 1,500<ref name=":1" /> being able to view the video.<ref>{{Cite web |last=Rossmann |first=Louis |date=28 Feb 2024 |title=Wyze cameras let other people view her home: why cloud security is an oxymoron |url=https://www.youtube.com/watch?v=RkZl7FBipXA |access-date=15 Mar 2025 |via=YouTube}}</ref><ref>{{Cite web |last=Valinsky |first=Jordan |date=20 Feb 2024 |title=About 13,000 home security customers were shown someone else’s home |url=https://www.cnn.com/2024/02/20/tech/wyze-breach-camera/index.html |access-date=15 Mar 2025 |website=CNN}}</ref>
 ===Implications===
@@ Line 23: / Line 23: @@
 ==Bait-and-switch behavior==
-When Wyze and Wyze v2 cameras were popularized in 2018 and before, they were sold under the premise that 24-hour recording or infinitely long video clips are a subscription add-on, but that short video clips would be included for free using their cloud service. Sometime between 2020 and 2022, Wyze [[Retroactively amended purchase|changed its policy]], charging a subscription of $1.99 per camera for the video-clip service.<ref>https://forums.wyze.com/t/bait-and-switch/221810</ref>
+When Wyze and Wyze v2 cameras were popularized in 2018 and before, they were sold under the premise that 24-hour recording or infinitely long video clips are a subscription add-on, but that short video clips would be included for free using their cloud service. Sometime between 2020 and 2022, Wyze [[Retroactively amended purchase|changed its policy]], charging a subscription of $1.99 per camera for the video-clip service.<ref>{{Cite web |last=amarryat |date=17 Mar 2022 |title=Bait and switch |url=https://forums.wyze.com/t/bait-and-switch/221810 |access-date=15 Mar 2025 |via=Wyze Forum}}</ref>
-Likely in an attempt to prevent legal action, they released a "cam plus lite" package,<ref>https://www.wyze.com/pages/cam-plus-lite</ref> but enabling this feature is buried in menus and sub-menus in the website. To date, there is no way to enable this feature in the phone app, which is the primary way users access their cameras. Users can, however, use the phone app to pay monthly for the same or similar service.
+Likely in an attempt to prevent legal action, they released a "cam plus lite" package,<ref>{{Cite web |title=Cam Plus Lite |url=https://www.wyze.com/pages/cam-plus-lite |access-date=15 Mar 2025 |website=Wyze}}</ref> but enabling this feature is buried in menus and sub-menus in the website. To date, there is no way to enable this feature in the phone app, which is the primary way users access their cameras. Users can, however, use the phone app to pay monthly for the same or similar service.
 ==Terms of use==
-*Wyze's [[terms of service]] include [[Forced Arbitration|forced arbitration]], and a waiver of [[class action]] and jury trial.<ref>Wyze Terms of Use: https://www.wyze.com/policies/terms-of-service#l Section 12</ref>
+*Wyze's [[terms of service]] include [[Forced Arbitration|forced arbitration]], and a waiver of [[class action]] and jury trial.<ref>{{Cite web |date=16 Dec 2024 |title=Wyze Terms of Service: Section 12 |url=https://www.wyze.com/policies/terms-of-service#l |access-date=15 Mar 2025 |website=Wyze}}</ref>
 *Wyze may suspend or terminate your use of the product at any time and claim they are not responsible if this causes financial loss.
 *Wyze can both stop providing software updates and do automatic software updates without consent. The only alternative is to cease using the product.
@@ Line 34: / Line 34: @@
 ==References==
 {{Reflist}}
+[[Category:Wyze]]
-[[Category:Video surveillance companies]]
-[[Category:Home automation companies]]
-[[Category:Headphones manufacturers]]
-[[Category:Internet of things companies]]