Consumer_Action_Taskforce

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The Walt Disney Company, founded in 1923 by Walt Disney and Roy O. Disney, is one of the most recognizable entertainment companies globally. Known for its movies, theme parks, and television networks, Disney has become a dominant player in the entertainment industry. In 2019, Disney launched the Disney+ streaming service, which makes most of their content library available to viewers as a monthly subscription.
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=== The EPCOT Death Lawsuit and Disney's Arbitration Clause ===
{{InfoboxCompany
In a wrongful death lawsuit, Jeffrey Piccolo sued Walt Disney Parks and Resorts after his wife died from a severe allergic reaction at a restaurant in Disney's EPCOT theme park. The lawsuit claims Disney’s negligence in managing food allergens contributed to her death.<ref>https://www.cnn.com/2024/08/14/business/disney-plus-wrongful-death-lawsuit/index.html</ref> However, Disney attempted to have the case dismissed and sent to [[Forced Arbitration|arbitration]], citing the Disney+ user agreement signed by Piccolo in 2019 when he subscribed for a one-month free trial. This agreement includes a clause requiring arbitration for disputes with the company.
| Name = Disney
| Type = Public
| Founded = 1923
| Industry = Media
| Official Website = https://disney.com/
| Logo = Disney.png
}}
'''[[Wikipedia:Disney|The Walt Disney Company]]''', founded in 1923 by Walt Disney and Roy O. Disney, is one of the most recognizable entertainment companies globally. Known for its movies, theme parks, and television networks, Disney has become a dominant player in the entertainment industry. In 2019, Disney launched the [[Disney+]] streaming service, which makes most of their content library available to viewers as a monthly subscription.


Disney argued that, because Piccolo had subscribed to Disney+ (even for a free trial), he was bound by the arbitration clause for any legal claims against the company, regardless of whether the issue was related to Disney+. This sparked significant backlash, particularly as over 150 million Disney+ subscribers could similarly be barred from suing Disney over serious issues like wrongful death due to such arbitration clauses. In response to the criticism, Disney ultimately withdrew its motion and allowed the case to continue in court.<ref>https://www.npr.org/2024/08/14/nx-s1-5074830/disney-wrongful-death-lawsuit-disney</ref>
==Consumer impact summary==
{{Placeholder box|Overview of concerns that arise from the company's conduct regarding (if applicable):
* User Freedom
* User Privacy
* Business Model
* Market Control}}


[[Category:Companies]]
==Incidents== <!-- Potential place to find other consumer rights failures of Disney https://en.wikipedia.org/wiki/Criticism_of_the_Walt_Disney_Company -->
This is a list of all consumer protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:Disney|Disney]] category.
 
*[[Disney+ Ad Policy Change]] (2025):  In January 2025, Disney+ updated its Subscriber Agreement to include provisions allowing advertisements in content across all subscription tiers, including those marketed as "no ads" or "ad free."
 
*[[Disney Wrongful Death Lawsuit| Forced arbitration of a wrongful death lawsuit]] (2023): In October 2023, Kanokporn Tangsuan, after dining at the Raglan Road Irish Pub in Disney Springs, died as a result of an allergic reaction.<ref>{{Cite web |date=25 Sep 2024 |title=Woman Dies from Eating at Disney Amusement Park Pub Despite Amusement Park Wait Staff Assurances of “Allergen-Free” Food; Disney Attempts to Bar Wrongful Death Lawsuit Due to Disney+ Subscription Arbitration Agreement |url=https://www.foxandfarleylaw.com/woman-dies-from-eating-at-disney-amusement-park-pub-despite-amusement-park-wait-staff-assurances-of-allergen-free-food-disney-attempts-to-bar-wrongful-death-lawsuit-due-to-disney-s/ |url-status=live |access-date=18 Mar 2025 |website=Fox, Farley, Willis & Burnette}}</ref> When her husband, Jeffrey Piccolo, sued Walt Disney Parks & Resorts (WDPR) and Great Irish Pubs Florida, Inc, Disney attempted to  have the case dismissed and sent to arbitration citing terms from a trial subscription to Disney+.<ref>{{Cite web |last=Lewis |first=Cora |last2=Murphy |first2=Sean |date=16 Sep 2024 |title=Wrongful death suit against Disney serves as a warning to consumers when clicking ‘I agree’ |url=https://apnews.com/article/disney-allergy-death-lawsuit-nyu-doctor-florida-8a6256b58311a01226d167fa80d37aad |url-status=live |access-date=18 Mar 2025 |website=[[APNews]]}}</ref> The public outcry following this attempt prompted Disney to rescind their request for dismissal.<ref>{{Cite web |last=Masunaga |first=Samantha |date=20 Aug 2024 |title=Disney reverses course on wrongful-death lawsuit, agrees to let case proceed in court |url=https://www.latimes.com/entertainment-arts/business/story/2024-08-20/disney-reverses-course-on-wrongful-death-lawsuit-agrees-let-case-proceed-court |url-status=live |access-date=18 Mar 2025 |website=Los Angeles Times}}</ref> The case is still ongoing.
 
==Anti-consumer practices==
 
===Disney Vault===
 
==Products==
{{Placeholder box|This is a list of the company's product lines '''with articles on this wiki'''.
* [[Example product line one]] (release date): Short summary of the product's incidents.
* [[Example product line two]] (release date):}}
 
*Disney + (201x): Streaming service
 
==References==
<references />
[[Category:Disney]]
Retrieved from "https://consumerrights.wiki/wiki/Disney"