Resetting your Apple Account's password

⚠️ Article status notice: This Article's Relevance Is Under Review

This article has been flagged for questionable relevance. Its connection to the systemic consumer protection issues outlined in the Mission statement and Moderator Guidelines isn't clear.

If you believe this notice has been placed in error, or once you have made the required improvements, please visit the #appeals channel on our Discord server: Join Here.

Notice: This Article's Relevance Is Under Review

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This article has been flagged for questionable relevance. Its connection to the systemic consumer protection issues outlined in the Mission statement and Moderator Guidelines isn't clear. Articles that focus on isolated incidents, personal disputes, or local matters may not meet the inclusion criteria for the Consumer Action Taskforce Wiki.

Why This Article Is In Question

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Articles in this wiki have to meet the following criteria:

• Systemic Nature: Demonstrate a broader pattern of systemic abuse, negligence, or policies that align with modern consumer exploitation (e.g., ownership revocation, barriers to repair, privacy violations, changing the terms of the sale after the sale).
• Relevance: Relate to consumer protection issues that extend beyond individual grievances or localized problems.
• Evidence: Provide verifiable evidence or credible sources to support the author's claims and demonstrate systemic impact.

Examples of articles that do not meet these criteria:

• A single negative customer experience; with no evidence of systemic issues or company policies enabling such behavior.
• Localized disputes, such as a bad experience with a contractor or small business, better suited for platforms like Yelp or local consumer protection agencies.
• Complaints that focus on personal dissatisfaction (e.g., "I waited too long for a response") without tying the issue to broader consumer exploitation themes.

How You Can Improve This Article

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To justify the relevance of this article:

• Provide evidence demonstrating how the issue reflects broader consumer exploitation (e.g., systemic patterns, recurring incidents, or related company policies).
• Link the problem to modern forms of consumer protection concerns, such as privacy violations, barriers to repair, or ownership rights.
• Add credible sources or documentation that substantiate claims and connect them to systemic practices. i.e:
  • A company that takes 5 days too long to refund a deposit is a bad Yelp review. Not eligible for inclusion.
  • A company with 500,000 active repairs at any given time that purposely delays all deposit refunds for a period of five days, in order to invest/gamble with these deposits on their balance sheet, with verifiable hard proof from internal communications that this was an intentional & standard practice performed with malicious intent is eligible for inclusion.

If you believe this notice has been placed in error, or once you have made the required improvements, please visit the #appeals channel on our Discord server: Join Here.

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Consumer response

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Summary and key issues of prevailing sentiment from the consumers and commentators that can be documented via articles, emails to support, reviews and forum posts.

Resetting your Apple Account's password without an Apple device forces you through an arbitrary review process that they state can take multiple days for them to verify your identity before allowing you to reset your password.

Background

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Information about the product/service history to provide the necessary context surrounding the incident

[Incident]

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Upon attempting to reset your Apple Accounts password, you are prompted to do so using an Apple device, someone else's Apple device, or an Apple device at an Apple Store. Then when you state you are unable to do so, you are challenged with verify the phone number on the account, and a text 2FA code, and then another 2FA code through the accounts email. And only after verifying that data from three sources do they tell you, to wait a whole day for them to review your request to determine if they will let you reset your account password.

This arbitrary time period for Apple to verify your request to reset the password to your account is excessive and completely useless as you've verified 1 point of data associated with the Apple Account, and 2 2FA codes. (1 2FA code through the verified phone number, and 1 2FA code to the email associated with the Apple Account.)

Consumer response

This section is incomplete. This notice can be deleted once all the placeholder text has been replaced.

Summary and key issues of prevailing sentiment from the consumers and commentators that can be documented via articles, emails to support, reviews and forum posts.

References

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