Linea Sketch revokes lifetime licenses: Difference between revisions
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{{Incomplete|Issue 1=Reference formatting; References do not use any requisite formatting|Issue 2=Missing dates|Issue 3=Needs more references}} | |||
{{IncidentCargo | |||
|Company=The Iconfactory | |||
|StartDate=2020-04-07 | |||
|EndDate= | |||
|Status= | |||
|ProductLine= | |||
|Product=Linea Sketch | |||
|ArticleType=Product | |||
|Type=Broken Promise, Rent-seeking | |||
|Description= | |||
}} | |||
[https://linea-app.com/ Linea Sketch] originally offered a one-time "lifetime" purchase, promising access to existing premium features as well as free future updates, but the developer later switched to a subscription model, replacing the lifetime purchase with a one-year subscription. | [https://linea-app.com/ Linea Sketch] originally offered a one-time "lifetime" purchase, promising access to existing premium features as well as free future updates, but the developer later switched to a subscription model, replacing the lifetime purchase with a one-year subscription. | ||
==Background== | ==Background== | ||
[[File:Linea purchase policy v2.png|alt=Linea purchase policy that promises feature updates for lifetime purchases|thumb|252x252px|Linea purchase policy that promises feature updates for lifetime purchases]] | [[File:Linea purchase policy v2.png|alt=Linea purchase policy that promises feature updates for lifetime purchases|thumb|252x252px|Linea purchase policy that promises feature updates for lifetime purchases]] | ||
Linea Sketch is an iOS application by [https://iconfactory.com/ iconfactory], originally offering a free universal download with premium features. The free tier including subscription reminders and watermarks. The original purchase policy included<ref>https://web.archive.org/web/20211128061711/ | Linea Sketch is an iOS application by [https://iconfactory.com/ iconfactory], originally offering a free universal download with premium features. The free tier including subscription reminders and watermarks. The original purchase policy included<ref>https://web.archive.org/web/20211128061711/https://support.iconfactory.com/kb/linea/linea-purchase-policy</ref> an option for a one-time purchase:<blockquote> | ||
If you’d prefer get these Premium features without a subscription, we're also offering a one-time purchase that unlocks the new features, as well as new ones in the future, without recurring payments. | If you’d prefer get these Premium features without a subscription, we're also offering a one-time purchase that unlocks the new features, as well as new ones in the future, without recurring payments. | ||
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==Consumer response== | ==Consumer response== | ||
Some users noted<ref>https://forums.macrumors.com/threads/linea-sketch-joins-the-subscription-band-wagon.2229950/post-28356268</ref> that with the automatic app-updates enabled they lost access to the premium features without knowing it:<blockquote> | Some users noted<ref>https://forums.macrumors.com/threads/linea-sketch-joins-the-subscription-band-wagon.2229950/post-28356268</ref> that with the automatic app-updates enabled they lost access to the premium features without knowing it:<blockquote> | ||
Version 2 auto-updated and now I'm stuck with watermarks and a little nag message. Stupid move. I liked version 2. Been using it since version 1.0. All my artwork is kind of useless with that watermark unless I pay. If I knew this was going to happen I would have exported everything while I was still on version 2. I've been told that they announced this in December on their blog. Too bad I don't read the blogs from every developer's apps I use.</blockquote>Others criticized<ref>https://mjtsai.com/blog/2020/04/14/linea-sketch-3/#comment-3200933</ref> the company's approach to communicate the change:<blockquote>This is not about people being unwilling to pay for good software. This is about a series of terrible decisions that culminated in people who did pay for good software getting screwed.</blockquote> | Version 2 auto-updated and now I'm stuck with watermarks and a little nag message. Stupid move. I liked version 2. Been using it since version 1.0. All my artwork is kind of useless with that watermark unless I pay. If I knew this was going to happen I would have exported everything while I was still on version 2. I've been told that they announced this in December on their blog. Too bad I don't read the blogs from every developer's apps I use.</blockquote>Others criticized<ref>https://mjtsai.com/blog/2020/04/14/linea-sketch-3/#comment-3200933 ([http://web.archive.org/web/20251121121925/https://mjtsai.com/blog/2020/04/14/linea-sketch-3/ Archived])</ref> the company's approach to communicate the change:<blockquote>This is not about people being unwilling to pay for good software. This is about a series of terrible decisions that culminated in people who did pay for good software getting screwed.</blockquote> | ||
==Lifetime purchase option== | ==Lifetime purchase option== | ||
The company still [https://iconfactory.happyfox.com/kb/article/17-convert-subscription-to-lifetime-purchase/ offers] a lifetime purchase option for the new application version, which still could be revoked at any time since the lifetime purchase option is not defined in the terms of use<ref>https://linea-app.com/terms</ref> and the company has the right to revoke the license at any point in time:<blockquote>8. Termination | The company still [https://iconfactory.happyfox.com/kb/article/17-convert-subscription-to-lifetime-purchase/ offers] a lifetime purchase option for the new application version, which still could be revoked at any time since the lifetime purchase option is not defined in the terms of use<ref>https://linea-app.com/terms ([http://web.archive.org/web/20260114003424/https://linea-app.com/terms Archived])</ref> and the company has the right to revoke the license at any point in time:<blockquote>8. Termination | ||
You agree that the Iconfactory may terminate your access to the Application, at our sole discretion, without cause or notice, and without penalty, at any time. The Iconfactory may also at any time discontinue providing access to Linea, or any part thereof, with or without notice. You agree that any termination of your access to Linea or any portion thereof may be effected without prior notice, and you agree that the Iconfactory will not be liable to you or any third party for any such termination. Upon termination, your right to use the Application will immediately cease. If you wish to terminate your account, you may simply discontinue using the Application.</blockquote> | You agree that the Iconfactory may terminate your access to the Application, at our sole discretion, without cause or notice, and without penalty, at any time. The Iconfactory may also at any time discontinue providing access to Linea, or any part thereof, with or without notice. You agree that any termination of your access to Linea or any portion thereof may be effected without prior notice, and you agree that the Iconfactory will not be liable to you or any third party for any such termination. Upon termination, your right to use the Application will immediately cease. If you wish to terminate your account, you may simply discontinue using the Application.</blockquote> | ||
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==References== | ==References== | ||
{{reflist}} | {{reflist}} | ||
[[Category: | [[Category:Linea Sketch]] | ||