Leo Express: Difference between revisions
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'''[[wikipedia:Leo_Express|Leo Express]]''' is a railway operator established in 2010. The company runs trains in the Czech Republic, Slovakia, and Poland. In addition, the company also runs buses to Poland, Germany, Austria, Southern Bohemia, and Ukraine. | '''[[wikipedia:Leo_Express|Leo Express]]''' is a railway operator established in 2010. The company runs trains in the Czech Republic, Slovakia, and Poland. In addition, the company also runs buses to Poland, Germany, Austria, Southern Bohemia, and Ukraine. | ||
Customers have the option to purchase tickets through the Leo Express website or the Leo Express mobile application.<ref>https://www.leoexpress.com/en/about-us/mobile-app</ref> | Customers have the option to purchase tickets through the Leo Express website or the Leo Express mobile application.<ref>{{Cite web |title=Mobile app |url=https://www.leoexpress.com/en/about-us/mobile-app |publisher=Leo Express |language=en |format=product page}}</ref> | ||
==Leo Express website and app== | ==Leo Express website and app== | ||
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===Obstruction of 100% discount fare=== | ===Obstruction of 100% discount fare=== | ||
In Slovakia, certain groups of people (children, students, seniors, etc.) have the right to register a passenger card that enables them to use certain railway services for free. Some of Leo Express's services fall into this category.<ref>https://uzitocna.pravda.sk/ako-vybavit/clanok/693300-vlaky-zadarmo-nie-su-pre-vsetkych-kto-ich-moze-vyuzit/</ref> | In Slovakia, certain groups of people (children, students, seniors, etc.) have the right to register a passenger card that enables them to use certain railway services for free. Some of Leo Express's services fall into this category.<ref>{{Cite web |author=Zuzana Hlavačková |date=21 Dec 2023 |title=Vlaky zadarmo nie sú pre všetkých, nárok cestovať bez platenia nemá ani každý senior. Kto ich môže využiť? |url=https://uzitocna.pravda.sk/ako-vybavit/clanok/693300-vlaky-zadarmo-nie-su-pre-vsetkych-kto-ich-moze-vyuzit/ |publisher=Pravda |language=sk |format=article}}</ref> | ||
To make use of the 100% discount fare on Leo Express trains, customers have to:<ref>https://www.leoexpress.com/sk</ref> | To make use of the 100% discount fare on Leo Express trains, customers have to:<ref>{{Cite web |title=Leo Express |url=https://www.leoexpress.com/sk |publisher=Leo Express |language=sk |format=company page}}</ref> | ||
#Register an account, if they are using the mobile application | #Register an account, if they are using the mobile application | ||
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#Click confirm | #Click confirm | ||
By contrast, the same system implemented by [[wikipedia:Železničná_spoločnosť_Slovensko|ZSSK]] (''Železničná Spoločnosť Slovensko, English: Railway Company of the Slovak Republic''):<ref>https://predaj.zssk.sk/passenger</ref> | By contrast, the same system implemented by [[wikipedia:Železničná_spoločnosť_Slovensko|ZSSK]] (''Železničná Spoločnosť Slovensko, English: Railway Company of the Slovak Republic''):<ref>{{Cite web |title=Predaj |url=https://predaj.zssk.sk/passenger |publisher=ZSSK |language=sk |format=sales page}}</ref> | ||
#At checkout, select passenger age group | #At checkout, select passenger age group | ||
Revision as of 18:28, 26 February 2025
| Basic information | |
|---|---|
| Founded | 2010 |
| Type | Private |
| Industry | Public Transport |
| Official website | http://leoexpress.com/ |
Leo Express is a railway operator established in 2010. The company runs trains in the Czech Republic, Slovakia, and Poland. In addition, the company also runs buses to Poland, Germany, Austria, Southern Bohemia, and Ukraine.
Customers have the option to purchase tickets through the Leo Express website or the Leo Express mobile application.[1]
Leo Express website and app
The following Dark patterns have been identified for their services:
Obstruction of 100% discount fare
In Slovakia, certain groups of people (children, students, seniors, etc.) have the right to register a passenger card that enables them to use certain railway services for free. Some of Leo Express's services fall into this category.[2]
To make use of the 100% discount fare on Leo Express trains, customers have to:[3]
- Register an account, if they are using the mobile application
- Change the language setting to Slovakian on the app or website
- In the passengers menu, enable fares of the Podunasjko region (Slovak: Podunajské tarify)
- In the passengers menu, enable discounts (Slovak: Zľavové preukazy)
- If steps 3 and 4 are done out of order, the discount will be disabled
- Add a passenger corresponding to their age group and click on said passenger (this option is greyed out, but is clickable)
- Select discount within submenu
- Click confirm
By contrast, the same system implemented by ZSSK (Železničná Spoločnosť Slovensko, English: Railway Company of the Slovak Republic):[4]
- At checkout, select passenger age group
- Select discount (international discounts are available regardless of language settings)
- Proceed with purchase
It is also notable that Leo Express customers have to select their discount before searching for a connection and have no option to change it during the purchase.
Fishing for personal data
Within the app, an option to save the users phone number is enabled during each checkout. To proceed with checkout, the user either has to fill in their phone number or disable this option every time they purchase a ticket.
References
- ↑ "Mobile app" (product page). Leo Express.
- ↑ Zuzana Hlavačková (21 Dec 2023). "Vlaky zadarmo nie sú pre všetkých, nárok cestovať bez platenia nemá ani každý senior. Kto ich môže využiť?" (article) (in slovenčina). Pravda.
- ↑ "Leo Express" (company page) (in slovenčina). Leo Express.
- ↑ "Predaj" (sales page) (in slovenčina). ZSSK.