Qantas: Difference between revisions
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[[Wikipedia:Qantas|''' | [[Wikipedia:Qantas|'''Qantas''']] is Australia's largest airline by fleet and routes. Qantas holds stakes in various other Airlines including Alliance Airlines, Jetstar (in Australia and Asia) and Fiji Airways. | ||
==Consumer impact summary== | ==Consumer impact summary== | ||
==Incidents== | ==Incidents== | ||
[[Sale of tickets for cancelled services (Ghost Flights)|'''Sale of tickets for cancelled services''']] | |||
In August 2023 the Australian Competition and Consumer Commission (ACCC) launched legal action in the Federal Court for anti consumer behaviour conducted by Qantas. It was alleged selling tickets on its website for flights it knew were cancelled. It was alleged that 884,000 customers had been sold tickets for cancelled services and were not swiftly notified. Qantas settled the lawsuit in 2024 agreed to pay $120 Million in fines and compensation.<ref>ACCC - Qantas agrees to $20m payments to customers and, subject to court approval, a $100m penalty for misleading consumers https://www.accc.gov.au/media-release/qantas-agrees-to-20m-payments-to-customers-and-subject-to-court-approval-a-100m-penalty-for-misleading-consumers</ref><ref>ACCC - Federal Court orders Qantas to pay $100m in penalties for misleading consumers https://www.accc.gov.au/media-release/federal-court-orders-qantas-to-pay-100m-in-penalties-for-misleading-consumers</ref> | |||
In August 2023 the Australian Competition and Consumer Commission (ACCC) launched legal action in the Federal Court for anti consumer behaviour conducted by Qantas. It was | |||
'''2022 Flight Credits''' | |||
In 2022 Qantas suffered significant customer backlash in relation to its flight credits policy. Throughout the COVID-19 pandemic Qantas had issued customers vouchers for cancelled services. However customers complained that the vouchers either did not have the value required to rebook the flights due to increases in flight costs, else had short expiration dates that made the vouchers unusable due to ongoing border closures. | In 2022 Qantas suffered significant customer backlash in relation to its flight credits policy. Throughout the COVID-19 pandemic Qantas had issued customers vouchers for cancelled services. However customers complained that the vouchers either did not have the value required to rebook the flights due to increases in flight costs, else had short expiration dates that made the vouchers unusable due to ongoing border closures. | ||
==See also== | ==See also== | ||
{{Placeholder box|Link to relevant theme articles or companies with similar incidents.}} | {{Placeholder box|Link to relevant theme articles or companies with similar incidents.}} | ||