Consumer Rights Wiki

LG G4 Fiasco: Difference between revisions

← Older editNewer edit →
VisualWikitext
Changed exasperated to exacerbated
Dunners (talk | contribs)
confirmed
26 edits
Tried to change the tone as it was very heavy. Tried to change the title, however not sure i have the permissions to do so. Added citations for different aspects and tried to make the article more concise. Page would benefit from later being transitioned to a product page. Removed some aspects that i couldn't cite (such as 808 being the cause of the issue) or other comments that were factually wrong (software updates). Hopefully the tone warning can be lifted.
Line 1: Line 1:
{{DISPLAYTITLE:LG G4}}
{{Incomplete}}
{{Incomplete}}
{{ToneWarning}}
{{ToneWarning}}


The LG G4 phone is an android smartphone developed by LG Electronics as part of the LG G series of phones. It was discovered to have defects which caused it to become unstable or inoperable. Despite the widespread problems in the phone, LG did not issue a recall when millions of customers were affected.{{Citation needed}}
The LG G4 phone is an android smartphone developed by LG Electronics as part of the LG G series of phones and was released in April 2015.


This issue in the phone was caused by heat which would detach the soldering, with the most common result being a bootloop issue where the device would be stuck in a cycle of booting but never post.<ref>[https://www.trustedreviews.com/opinion/lg-g4-bootloop-problem-how-to-diagnose-and-fix-2946272 LG G4 Bootloop Problem: Global Software Upgrade Centre the final fix? written by Andrew Williams on Trusted Reviews]</ref> This would result in all user data being lost, and the device being unusable.{{Citation needed}}
It was discovered to have issues shortly after release which resulted in the device becoming unstable, inoperable or resulted in data loss. LG released as series of forced updates where the phones installed an update without the users consent or permission. <ref>{{Cite web |last=Arce |first=Nicole |date=2015-06-10 |title=AT&T LG G4 Users Complain Of Automatic Update: What's Happening? |url=https://www.techtimes.com/articles/59241/20150610/at-t-lg-g4-users-complain-of-automatic-update-whats-happening.htm |website=Tech Times}}</ref>


Other problems included touchscreen issues, where the screen would stop responding permanently (or until restart for some users), charging port death, speaker function damage, and double tap features no longer functioning, which was an early precursor to the touchscreen issues. When abnormally high failure rates were reported in the first few months,{{Citation needed}} LG hid the issue and refused warranties. When public outcry increased, they told news outlets it was a very small subset they would look into it, while having confirmed many months prior that it was a universal issue.
==== Touchscreen Issues ====
In 2015 it was identified that the G4 was experiencing touchscreen issues making the device unresponsive or causing the device to restart. <ref>{{Cite web |last=Pratap |first=Ketan |date=2015-06-17 |title=Some LG G4 Users Reporting Touchscreen Issues; LG Says It's Investigating |url=https://www.gadgets360.com/mobiles/news/some-lg-g4-users-reporting-touchscreen-issues-lg-says-its-investigating-704572 |website=Gadgets 360}}</ref> LG released several patches in an attempt to rectify the issue, however some had to be pulled as they caused more problems to the device itself. By November 2015 LG released a series of software updates to address the issue. <ref>{{Cite web |last=Passary |first=Anu |date=2015-06-22 |title=LG Outs Fix For LG G4 Touchscreen Issues |url=https://www.techtimes.com/articles/62417/20150622/lg-outs-fix-for-lg-g4-touchscreen-issues.htm |website=Tech Times}}</ref><ref>{{Cite web |last=Gunther |first=Cory |date=2015-11-25 |title=LG G4 Touchscreen Problems Fixed in New Update |url=https://www.gottabemobile.com/lg-g4-touchscreen-problems-fixed-in-new-update/ |website=Gotta Be Mobile}}</ref>


The issue was exacerbated by the device's Snapdragon 808 processor, which famously had overheating issues (along with the 810), but it was LG's devices (including the G Flex) that suffered these desoldering issues en masse.  
==== Boot loop Issues ====
From approximately September 2015 users reported an issue in the device where it would be stuck in a 'boot loop' where the device would cycle of booting and constantly restarting without being operable. <ref>[https://www.trustedreviews.com/opinion/lg-g4-bootloop-problem-how-to-diagnose-and-fix-2946272 LG G4 Bootloop Problem: Global Software Upgrade Centre the final fix? written by Andrew Williams on Trusted Reviews]</ref> Initially appearing to only affect a small number of devices the issue quickly became more widespread and by the end of 2015 it was apparent that this issue could afflict almost any model.


LG did not recall the devices, opting to instead continued to market the device (the G4 was marketed for over two years at bus stations in Canada, well after the release of the G5).{{Citation needed}} The company later launched a replacement scheme with US carriers,{{Citation needed}} which did not address the phone's systemic problem of breaking down and losing all user data.
Users complained citing that devices were either being not having appropriate repairs undertaken or calling for LG to acknowledge that there was a major fault with the devices. In some instances users started online petitions calling for LG to address their concerns. <ref>{{Cite web |title=Launch a replacement program for defective LG G4s |url=https://www.change.org/p/lg-mobile-launch-a-replacement-program-for-defective-lg-g4s |website=change.org}}</ref>


Users who had their phone replaced reported it dying a second or third time due the heating issue not being fixed.  All data is lost upon bootlooping and LG continued selling it for over a year after finding out.{{Citation needed}}
LG acknowledged in January 2016 that there was a hardware issue causing the boot loop and advised they would repair or replace affected devices.<ref>{{Cite web |last=Carlon |first=Kris |date=2016-01-26 |title=LG admits G4 bootloop problem is a hardware fault, will repair affected devices |url=https://www.androidauthority.com/lg-admits-g4-bootloop-problem-hardware-fault-669603/ |website=Android Authority}}</ref> LG did not offer assistance with the recovery of data from affected devices.
<!-- this section is a bit repetitive, might want to consider rewriting or removing it -->


It was identified that the fault was caused by detached the soldering between components, resulting in lost user data, and complete interoperability of the affect devices.


==== Other Issues ====
Other problems include:


The phone received Android 5.0 roughly two months after release, and was expected to get two major updates. It was confirmed through an LG spokesperson in South Korea (twice) that the device would be receiving Android 6.0 Marshmallow,{{Citation needed}} but the update was never globally released, despite LG's promise that the phone would receive updates. At the time Android updates were not yet segmented (link to video on this topic), so updates took much longer to develop, and the decision to do so would have been made well in advance. The device was still being advertised for over 6 months after Android 6.0 was slated for release. The update was eventually released, but only in South Korea.  
* charging port death{{Citation needed}},  
* speaker function damage{{Citation needed}},  
* and double tap features no longer functioning{{Citation needed}}.


LG ended up settling one class-action lawsuit on the issue exclusively in the USA.{{Citation needed}} They avoided a recall that executives knew would be needed months after release. (source on LG knowing the bootloop issue existed 3 months after release).
=== Class Action Lawsuit ===
 
LG ended up settling one class-action lawsuit in relation to boot loop issues in the USA with LG offering affected device owners with either $400 in cash or a $700 credit to an alternative LG device.<ref>{{Cite web |last=Gartenberg |first=Chaim |date=2018-01-31 |title=LG settles bootloop lawsuit with $425 in cash or a $700 rebate toward a new LG phone |url=https://www.theverge.com/circuitbreaker/2018/1/31/16957332/lg-bootloop-lawsuit-settlement-g4-v10-v20-nexus-5x-g5 |website=The Verge}}</ref>
LG left the phone market in 2021.<ref>
[https://www.lg.com/global/newsroom/news/corporate/lg-to-close-mobile-phone-business-worldwide/ "LG to Close Mobile Phone Business Worldwide"],www.lg.com, 2021-04-05,retrived 2025-01-18,archive date 2025-01-18 21:03:36 (utc-5) ,https://archive.ph/xK5is
</ref>


==References==
==References==
{{reflist}}
{{reflist}}{{DEFAULTSORT:LG G4}}
 
[[Category:LG]]
[[Category:LG]]
[[Category:LG G4 phone]]
[[Category:LG G4 phone]]
Retrieved from "https://consumerrights.wiki/LG_G4_Fiasco"