Best Buy: Difference between revisions
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=== Discontinuation of Insignia Connect App | === Discontinuation of Insignia Connect App === | ||
On November 6, 2019, Best Buy discontinued support for their Insignia Connect app.<ref name=":0">https://web.archive.org/web/20191105124635/https://bestbuy.symphonysummit.com/insignia.web/<nowiki/>(November 5th, 2019) Retrieved January 15th, 2025</ref> This resulted in major functionality losses for affected Insignia products that used the service. Best Buy did provide compensation to affected customers, however, this was only in the form of a partial refund in the form of a virtual gift card that was determined by the product type.<ref name=":1">https://web.archive.org/web/20191212130853/https://bestbuy.symphonysummit.com/insignia.web/Help_FAQ#collapseNine<nowiki/>(December 12th, 2019) Retrieved January 15th, 2025</ref><ref name=":0" /> Customers were also only able to redeem up to 10 serial numbers for product refunds, even if they owned more affected products.<ref name=":2">https://web.archive.org/web/20241125000759/https://www.theverge.com/2019/9/6/20853671/best-buy-connect-insignia-smart-plug-wifi-freezer-mobile-app-shutdown-november-6<nowiki>(November 25th, 2024) Retrieved January 15th, 2025 [Note: This source references functionality loss covered in a Best Buy FAQ. The FAQ has not fully been archived, so the information in the article is the only reference to its contents.]</nowiki></ref><ref name=":1" /> Refunds for affected products has since ceased, as the window to apply for compensation only lasted for 56 days after the discontinuation date.<ref>https://web.archive.org/web/20191209200148/https://bestbuy.symphonysummit.com/insignia.web/<nowiki/>(November 9th, 2019) Retrieved January 15th, 2025</ref> | On November 6, 2019, Best Buy discontinued support for their Insignia Connect app.<ref name=":0">https://web.archive.org/web/20191105124635/https://bestbuy.symphonysummit.com/insignia.web/<nowiki/>(November 5th, 2019) Retrieved January 15th, 2025</ref> This resulted in major functionality losses for affected Insignia products that used the service. Best Buy did provide compensation to affected customers, however, this was only in the form of a partial refund in the form of a virtual gift card that was determined by the product type.<ref name=":1">https://web.archive.org/web/20191212130853/https://bestbuy.symphonysummit.com/insignia.web/Help_FAQ#collapseNine<nowiki/>(December 12th, 2019) Retrieved January 15th, 2025</ref><ref name=":0" /> Customers were also only able to redeem up to 10 serial numbers for product refunds, even if they owned more affected products.<ref name=":2">https://web.archive.org/web/20241125000759/https://www.theverge.com/2019/9/6/20853671/best-buy-connect-insignia-smart-plug-wifi-freezer-mobile-app-shutdown-november-6<nowiki>(November 25th, 2024) Retrieved January 15th, 2025 [Note: This source references functionality loss covered in a Best Buy FAQ. The FAQ has not fully been archived, so the information in the article is the only reference to its contents.]</nowiki></ref><ref name=":1" /> Refunds for affected products has since ceased, as the window to apply for compensation only lasted for 56 days after the discontinuation date.<ref>https://web.archive.org/web/20191209200148/https://bestbuy.symphonysummit.com/insignia.web/<nowiki/>(November 9th, 2019) Retrieved January 15th, 2025</ref> | ||