HP Inc.: Difference between revisions

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{| class="wikitable"

|+

!Sub-brand<ref>https://~~brandcentral~~.hp.com/us/en/~~elements~~/~~sub-brands~~.html</ref>

!Sub-brand<ref>{{Cite web |title=Brand Central |url=https://www.hp.com/us-en/hp-information/brandcentral.html |url-status=live |website=[[HP]]}}</ref>

!Description

!Created/Acquired

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|-

|HP Wolf Security

|Security service to lock in and add anti-virus to HP laptops for remote offices<ref>https://www.hp.com/us-en/security/endpoint-security-solutions.html</ref>

|Security service to lock in and add anti-virus to HP laptops for remote offices<ref>{{Cite web |title=HP Wolf Security |url=https://www.hp.com/us-en/security/endpoint-security-solutions.html |url-status=live |website=[[HP]]}}</ref>

|2021

|-

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|-

|Fitstation by HP

|Partnership to create personalized tech products like footwear, in 2024 HP took the Fitstation insole platform off the market.<ref>https://www.voxelmatters.com/hp-silently-took-the-fitstation-insole-platform-off-the-market/</ref>

|Partnership to create personalized tech products like footwear, in 2024 HP took the Fitstation insole platform off the market.<ref>{{Cite web |last=Sher |first=Davide |date=18 May 2024 |title=HP silently took the Fitstation insole platform off the market |url=https://www.voxelmatters.com/hp-silently-took-the-fitstation-insole-platform-off-the-market/ |access-date=15 Mar 2025 |website=[[VoxelMatters]]}}</ref>

|2017

|}

<nowiki>*</nowiki> HP Anyware was acquired in 2021 along with [[Teradici]].<ref>https://www.hp.com/us-en/newsroom/press-releases/2021/hp-inc-to-acquire-teradici.html</ref>

<nowiki>*</nowiki> HP Anyware was acquired in 2021 along with [[Teradici]].<ref>{{Cite web |date=27 Jul 2021 |title=HP Inc. to Acquire Teradici |url=https://www.hp.com/us-en/newsroom/press-releases/2021/hp-inc-to-acquire-teradici.html |url-status=live |access-date=15 Mar 2025 |website=[[HP]]}}</ref>

== Consumer impact summary ==

HP has implemented several controversial policies and practices that negatively impact consumers:

* forcing customers to wait 15 minutes on support calls

* some printers requiring ink cartridges to be sufficiently filled to use scanning and faxing features, and scanning often mandating an HP account and app, sometimes even an internet connection.

* firmware updates bricking devices

* Instant Ink subscription service and Dynamic Security system, that respectively lock cartridges behind a subscriprion and restrict the use of aftermarket ones

==Controversies==

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===HP adds 15 minutes to all customer service phone calls===

In February 2025, HP Inc. instituted a policy to artificially force all consumer PC & print customers to wait a minimum of 15 minutes when calling support. This policy pushes the callers towards the cheaper online support channels, an operation which HP Inc. calls influencing "customers to increase their adoption of digital self-solve".<ref>https://www.theregister.com/2025/02/20/hp_deliberately_adds_15_minutes/</ref>

In February 2025, HP Inc. instituted a policy to artificially force all consumer PC & print customers to wait a minimum of 15 minutes when calling support. This policy pushes the callers towards the cheaper online support channels, an operation which HP Inc. calls influencing "customers to increase their adoption of digital self-solve".<ref>{{Cite web |last=Kunert |first=Paul |date=20 Feb 2025 |title=HP deliberately adds 15 minutes waiting time for telephone support calls |url=https://www.theregister.com/2025/02/20/hp_deliberately_adds_15_minutes/ |url-status=live |access-date=15 Mar 2025 |website=[[The Register]]}}</ref>

===Ink required to scan and fax===

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===Firmware updates stop HP printers from working (Errors 79 and 49)===

An over-the-air update for some HP printer products (DeskJets and LaserJets) with network capabilities caused errors 79 and 49 to be shown on the user interface of these devices, softlocking the printers. In some instances, these faulty updates were not avoidable, because the "update" prompt had to be accepted to access the printer again. First reports of this showed up in public around October 2022.<ref>https://www.borncity.com/blog/2022/11/17/okt-2022-firmware-update-macht-hp-drucker-mit-service-error-49-unbrauchbar/ (original in german); https://borncity.com/win/2022/11/17/oct-2022-firmware-update-bricks-hp-printer-with-error-49-or-79/ (english version of the webpage)</ref> In some cases, the devices could be recovered,<ref>https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Color-LaserJet-Pro-MFP-M281fdw-shows-49-Service-Error-after/m-p/8540292/highlight/true#M962703</ref> but for an unknown amount of users, no official nor unofficial fix was applicable. This effectively lead to bricked devices that had to be replaced, often times but not always, right after the warranty period had ended.

An over-the-air update for some HP printer products (DeskJets and LaserJets) with network capabilities caused errors 79 and 49 to be shown on the user interface of these devices, softlocking the printers. In some instances, these faulty updates were not avoidable, because the "update" prompt had to be accepted to access the printer again. First reports of this showed up in public around October 2022.<ref>https://www.borncity.com/blog/2022/11/17/okt-2022-firmware-update-macht-hp-drucker-mit-service-error-49-unbrauchbar/ (original in german); https://borncity.com/win/2022/11/17/oct-2022-firmware-update-bricks-hp-printer-with-error-49-or-79/ (english version of the webpage)</ref> In some cases, the devices could be recovered,<ref>{{Cite web |date=15 Nov 2022 |title=Color LaserJet Pro MFP-M281fdw shows 49 Service Error after firmware update from 20th October |url=https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Color-LaserJet-Pro-MFP-M281fdw-shows-49-Service-Error-after/m-p/8540292/highlight/true#M962703 |url-status=live |access-date=15 Mar 2025 |website=[[HP]]}}</ref> but for an unknown amount of users, no official nor unofficial fix was applicable. This effectively lead to bricked devices that had to be replaced, often times but not always, right after the warranty period had ended.

==Products/Services==

@@ Line 15: / Line 15: @@
 {| class="wikitable"
 |+
-!Sub-brand<ref>https://brandcentral.hp.com/us/en/elements/sub-brands.html</ref>
+!Sub-brand<ref>{{Cite web |title=Brand Central |url=https://www.hp.com/us-en/hp-information/brandcentral.html |url-status=live |website=[[HP]]}}</ref>
 !Description
 !Created/Acquired
@@ Line 32: / Line 32: @@
 |-
 |HP Wolf Security
-|Security service to lock in and add anti-virus to HP laptops for remote offices<ref>https://www.hp.com/us-en/security/endpoint-security-solutions.html</ref>
+|Security service to lock in and add anti-virus to HP laptops for remote offices<ref>{{Cite web |title=HP Wolf Security |url=https://www.hp.com/us-en/security/endpoint-security-solutions.html |url-status=live |website=[[HP]]}}</ref>
 |2021
 |-
@@ Line 40: / Line 40: @@
 |-
 |Fitstation by HP
-|Partnership to create personalized tech products like footwear, in 2024 HP took the Fitstation insole platform off the market.<ref>https://www.voxelmatters.com/hp-silently-took-the-fitstation-insole-platform-off-the-market/</ref>
+|Partnership to create personalized tech products like footwear, in 2024 HP took the Fitstation insole platform off the market.<ref>{{Cite web |last=Sher |first=Davide |date=18 May 2024 |title=HP silently took the Fitstation insole platform off the market |url=https://www.voxelmatters.com/hp-silently-took-the-fitstation-insole-platform-off-the-market/ |access-date=15 Mar 2025 |website=[[VoxelMatters]]}}</ref>
 |2017
 |}
-<nowiki>*</nowiki> HP Anyware was acquired in 2021 along with [[Teradici]].<ref>https://www.hp.com/us-en/newsroom/press-releases/2021/hp-inc-to-acquire-teradici.html</ref>
+<nowiki>*</nowiki> HP Anyware was acquired in 2021 along with [[Teradici]].<ref>{{Cite web |date=27 Jul 2021 |title=HP Inc. to Acquire Teradici |url=https://www.hp.com/us-en/newsroom/press-releases/2021/hp-inc-to-acquire-teradici.html |url-status=live |access-date=15 Mar 2025 |website=[[HP]]}}</ref>
+== Consumer impact summary ==
+HP has implemented several controversial policies and practices that negatively impact consumers:
+* forcing customers to wait 15 minutes on support calls
+* some printers requiring ink cartridges to be sufficiently filled to use scanning and faxing features, and scanning often mandating an HP account and app, sometimes even an internet connection.
+* firmware updates bricking devices
+* Instant Ink subscription service and Dynamic Security system, that respectively lock cartridges behind a subscriprion and restrict the use of aftermarket ones
 ==Controversies==
@@ Line 49: / Line 57: @@
 ===HP adds 15 minutes to all customer service phone calls===
 {{Main|HP adds 15 minutes to all customer service phone calls}}
-In February 2025, HP Inc. instituted a policy to artificially force all consumer PC & print customers to wait a minimum of 15 minutes when calling support. This policy pushes the callers towards the cheaper online support channels, an operation which HP Inc. calls influencing "customers to increase their adoption of digital self-solve".<ref>https://www.theregister.com/2025/02/20/hp_deliberately_adds_15_minutes/</ref>
+In February 2025, HP Inc. instituted a policy to artificially force all consumer PC & print customers to wait a minimum of 15 minutes when calling support. This policy pushes the callers towards the cheaper online support channels, an operation which HP Inc. calls influencing "customers to increase their adoption of digital self-solve".<ref>{{Cite web |last=Kunert |first=Paul |date=20 Feb 2025 |title=HP deliberately adds 15 minutes waiting time for telephone support calls |url=https://www.theregister.com/2025/02/20/hp_deliberately_adds_15_minutes/ |url-status=live |access-date=15 Mar 2025 |website=[[The Register]]}}</ref>
 ===Ink required to scan and fax===
@@ Line 61: / Line 69: @@
 ===Firmware updates stop HP printers from working (Errors 79 and 49)===
-An over-the-air update for some HP printer products (DeskJets and LaserJets) with network capabilities caused errors 79 and 49 to be shown on the user interface of these devices, softlocking the printers. In some instances, these faulty updates were not avoidable, because the "update" prompt had to be accepted to access the printer again. First reports of this showed up in public around October 2022.<ref>https://www.borncity.com/blog/2022/11/17/okt-2022-firmware-update-macht-hp-drucker-mit-service-error-49-unbrauchbar/ (original in german); https://borncity.com/win/2022/11/17/oct-2022-firmware-update-bricks-hp-printer-with-error-49-or-79/ (english version of the webpage)</ref> In some cases, the devices could be recovered,<ref>https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Color-LaserJet-Pro-MFP-M281fdw-shows-49-Service-Error-after/m-p/8540292/highlight/true#M962703</ref> but for an unknown amount of users, no official nor unofficial fix was applicable. This effectively lead to bricked devices that had to be replaced, often times but not always, right after the warranty period had ended.
+An over-the-air update for some HP printer products (DeskJets and LaserJets) with network capabilities caused errors 79 and 49 to be shown on the user interface of these devices, softlocking the printers. In some instances, these faulty updates were not avoidable, because the "update" prompt had to be accepted to access the printer again. First reports of this showed up in public around October 2022.<ref>https://www.borncity.com/blog/2022/11/17/okt-2022-firmware-update-macht-hp-drucker-mit-service-error-49-unbrauchbar/ (original in german); https://borncity.com/win/2022/11/17/oct-2022-firmware-update-bricks-hp-printer-with-error-49-or-79/ (english version of the webpage)</ref> In some cases, the devices could be recovered,<ref>{{Cite web |date=15 Nov 2022 |title=Color LaserJet Pro MFP-M281fdw shows 49 Service Error after firmware update from 20th October |url=https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Color-LaserJet-Pro-MFP-M281fdw-shows-49-Service-Error-after/m-p/8540292/highlight/true#M962703 |url-status=live |access-date=15 Mar 2025 |website=[[HP]]}}</ref> but for an unknown amount of users, no official nor unofficial fix was applicable. This effectively lead to bricked devices that had to be replaced, often times but not always, right after the warranty period had ended.
 ==Products/Services==