Forced app download: Difference between revisions
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When a customer attempts to check out on a web browser, Shopee shows that Discount & Cashback coupons are not usable because "Current device does not meet voucher T&C". On closer inspection of the terms and conditions of those coupons, Shopee specifies "Device: iOS, Android". What they are referring to is you must download and use their mobile apps for those operating systems in order to use most of their coupons. As pictured, the coupons are still not available on iOS and Android devices if the customer is using their web browser. They MUST download the Shopee app. | When a customer attempts to check out on a web browser, Shopee shows that Discount & Cashback coupons are not usable because "Current device does not meet voucher T&C". On closer inspection of the terms and conditions of those coupons, Shopee specifies "Device: iOS, Android". What they are referring to is you must download and use their mobile apps for those operating systems in order to use most of their coupons. As pictured, the coupons are still not available on iOS and Android devices if the customer is using their web browser. They MUST download the Shopee app. | ||
[[File:Shopee restricts coupon usage to app only.png|thumb|LEFT: Shopee limits customers to using "Shipping Discount" coupons only if checking out on a web browser (desktop and mobile). | [[File:Shopee restricts coupon usage to app only.png|thumb|LEFT: Shopee limits customers to using "Shipping Discount" coupons only if checking out on a web browser (desktop and mobile).MIDDLE: All other shopping coupons "Discount & Cashback" are only usable with Shopee's apps on iOS and Android. | ||
MIDDLE: All other shopping coupons "Discount & Cashback" are only usable with Shopee's apps on iOS and Android | |||
RIGHT: Closer inspection of the terms and conditions where Shopee specifies a device requirement for using many of their coupons.When Shopee specifies "Device: iOS, Android", they mean customers must download and use their mobile apps for those operating systems in order to use most of their coupons. | |||
Using a web browser on iOS and Android does not count and coupons in question remain disabled in this scenario.]] | Using a web browser on iOS and Android does not count and coupons in question remain disabled in this scenario.]] | ||
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===Food and beverage=== | ===Food and beverage=== | ||
An increasing number of 'digital-native' food businesses that are app-only are making their way onto the market. For example, Luckin Coffee, a Starbucks competitor | An increasing number of 'digital-native' food businesses that are app-only are making their way onto the market. For example, Luckin Coffee, a Starbucks competitor from China, with stores in Singapore and planned expansion into Malaysia and the US in 2025<ref>{{Cite web |date=29 Oct 2024 |title=China’s Luckin Coffee reportedly planning US launch in 2025 |url=https://www.worldcoffeeportal.com/Latest/News/2024/October/China-s-Luckin-Coffee-reportedly-planning-US-launc |url-status=live |access-date=3 Apr 2025 |website=World Coffee Portal}}</ref>, only allows ordering of beverages and payments via its app. The way it works is you download the app, register an account, log in, order a coffee and pay for it, then pick it up at a Luckin Coffee location. "With Luckin, you do not order coffee over the counter like in regular Western coffee shops. Instead, you do everything online. I ordered my drinks here without even needing to talk to the Barista!"<ref>{{Cite web |date=22 Jan 2024 |title=I Taste Tested 3 Signature Luckin Coffee Drinks, Photos (Creamy Dreamy, Big Cheesy, Coconut Latte) |url=https://www.clearlycoffee.com/review-signature-luckin-coffee-drinks-photos-creamy-dreamy-big-cheesy-coconut-latte/ |url-status=live |access-date=3 Apr 2025 |website=Clearly Coffee}}</ref> | ||
With a food-and-beverage business that is fully committed to forced app | With a food-and-beverage business that is fully committed to forced app downloads like Luckin Coffee, there is no way to order nor pay at the physical store. You must download and use the app to interact with the business. | ||
Forced app download represents the next stage of evolution from QR code based ordering. The key differences are: | Forced app download represents the next stage of evolution from QR code based ordering. The key differences are: | ||