Best Buy: Difference between revisions
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== Incidents == | == Incidents == | ||
=== [[Best Buy Discontinuation of Insignia Connect App|Discontinuation of Insignia Connect App]] === | === [[Best Buy Discontinuation of Insignia Connect App|Discontinuation of Insignia Connect App]] === | ||
On November 6, 2019, Best Buy discontinued support for their Insignia Connect app | On November 6, 2019, Best Buy discontinued support for their Insignia Connect app<ref name=":0">https://web.archive.org/web/20191105124635/https://bestbuy.symphonysummit.com/insignia.web/<nowiki/>(November 5th, 2019) Retrieved January 15th, 2025</ref>, resulting in major functionality losses for affected Insignia products that used the service. Best Buy did provide compensation to affected customers, however, this was only in the form of a partial refund in the form of a virtual gift card that was determined by the product type<ref name=":1">https://web.archive.org/web/20191212130853/https://bestbuy.symphonysummit.com/insignia.web/Help_FAQ#collapseNine<nowiki/>(December 12th, 2019) Retrieved January 15th, 2025</ref><ref name=":0" />. Customers were also only able to redeem up to 10 serial numbers for product refunds, even if they owned more affected products<ref name=":2">https://web.archive.org/web/20241125000759/https://www.theverge.com/2019/9/6/20853671/best-buy-connect-insignia-smart-plug-wifi-freezer-mobile-app-shutdown-november-6<nowiki>(November 25th, 2024) Retrieved January 15th, 2025 [Note: This source references functionality loss covered in a Best Buy FAQ. The FAQ has not fully been archived, so the information in the article is the only reference to its contents.]</nowiki></ref><ref name=":1" />. Refunds for affected products has since ceased, as the window to apply for compensation only lasted for 56 days after the discontinuation date<ref>https://web.archive.org/web/20191209200148/https://bestbuy.symphonysummit.com/insignia.web/<nowiki/>(November 9th, 2019) Retrieved January 15th, 2025</ref>. | ||
== Data Privacy Concerns == | == Data Privacy Concerns == | ||
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In general, you may be asked to provide the company with your name, various forms of contact information, and payment information. | In general, you may be asked to provide the company with your name, various forms of contact information, and payment information. | ||
In "certain situations" | '''In "certain situations," you may also be asked to provide:''' | ||
* Driver's license number | * Driver's license number | ||
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* Facial/wrist geometry (although the policy states this occurs in real time and the data is not retained) | * Facial/wrist geometry (although the policy states this occurs in real time and the data is not retained) | ||
The company may also collect data that you do not knowingly or explicitly provide: | '''The company may also collect data that you do not knowingly or explicitly provide:''' | ||
* Camera and sensor data (from physical store locations) | * Camera and sensor data (from physical store locations) | ||
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All of the above information can be sold or shared with third parties, including Best Buy's "subsidaries" and "affiliates." | All of the above information can be sold or shared with third parties, including Best Buy's "subsidaries" and "affiliates." | ||
The policy exhibits some additional traits that privacy-conscious individuals would likely find concerning: | '''The policy exhibits some additional traits that privacy-conscious individuals would likely find concerning:''' | ||
* Users are opted in to data collection/sharing by default | * Users are opted in to data collection/sharing by default. | ||
* The company does not honor the "do not track" request some browsers are able to set | * The company does not honor the "do not track" request some browsers are able to set. | ||
* It is not easy to quickly read the policy and understand exactly what is collected and how it is shared | * It is not easy to quickly read the policy and understand exactly what is collected and how it is shared. | ||
* Opting out may require you to provide some of the information that you don't want collected | * Opting out may require you to provide some of the information that you don't want collected. | ||
* Opt-out must be done per browser/device, and is stored with a simple browser cookie. If the cookie is erased, the user must opt out again | * Opt-out must be done per browser/device, and is stored with a simple browser cookie. If the cookie is erased, the user must opt out again. | ||
== Sources == | == Sources == | ||