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| ===Perpetual license invalidation=== | | ===Perpetual license invalidation=== |
| {{Main|Teamviewer Terminates Perpetual Licenses}} | | {{Main|Teamviewer Terminates Perpetual Licenses}} |
| TeamViewer has previously sold a "perpetual" license for software versions 8-12, which are now discontinued. The licensing model of Teamviewer products changed in the meantime, perpetual licenses are no longer supported, and instead new customers are sold a subscription model.<ref>{{Cite web |last=Yuri_T |date=27 Feb 2019 |title=Perpetual licence option? |url=https://community.teamviewer.com/English/discussion/55413/perpetual-licence-option/p1 |url-status=live |archive-url=https://web.archive.org/web/20250621140111/https://community.teamviewer.com/English/discussion/55413/perpetual-licence-option/p1 |archive-date=21 Jun 2025 |access-date=21 Jun 2025 |website= |via=TeamViewer Community}}</ref> | | TeamViewer has previously sold a "perpetual" license for software versions 8-12, which are now discontinued. The licensing model of TeamViewer products changed in the meantime, perpetual licenses are no longer supported, and instead new customers are sold a subscription model.<ref>{{Cite web |last=Yuri_T |date=27 Feb 2019 |title=Perpetual licence option? |url=https://community.teamviewer.com/English/discussion/55413/perpetual-licence-option/p1 |url-status=live |archive-url=https://web.archive.org/web/20250621140111/https://community.teamviewer.com/English/discussion/55413/perpetual-licence-option/p1 |archive-date=21 Jun 2025 |access-date=21 Jun 2025 |website= |via=TeamViewer Community}}</ref> The customer response on the community forum focuses on the legal aspect of this conduct, and about organizing a class action lawsuit against TeamViewer because alleged violation of the perpetual license terms. TeamViewer proposes that users with existing perpetual licenses "upgrade" to the latest TeamViewer under a subscription plan. |
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| Recently, TeamViewer has announced that support will be fully shut down for these older versions.<ref name=":0">{{Cite web |last=JeanK (Community Manager) |date=26 May 2025 |title=End of support for TeamViewer versions 11 and 12 |url=https://community.teamviewer.com/English/discussion/141015/end-of-support-for-teamviewer-versions-11-and-12/p1 |url-status=live |archive-url=https://web.archive.org/web/20250618115103/https://community.teamviewer.com/English/discussion/141015/end-of-support-for-teamviewer-versions-11-and-12/p1 |archive-date=18 Jun 2025 |access-date=21 Jun 2025 |via=Teamviewer Community}}</ref> The customer response on the community forum focuses on the legal aspect of this conduct, and about organizing a class action lawsuit against TeamViewer.
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| In the original post, Teamviewer proposes that users with existing perpetual licenses "upgrade" to the latest TeamViewer under a subscription plan. It is mentioned that existing customers are eligible for an "exclusive upgrade discount", which is not further specified for perpetual license owners.<ref name=":0" />
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| One user on the forum states that they bought a license for TeamViewer version 12 with a term of 10 years, so this comes two years before their license ends.<ref name=":0" /> Commercial users of the software must have a license to use TeamViewer, only personal usage of the software is free.<ref>{{Cite web |date=15 May 2023 |title=Commercial use suspected |url=https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/licensing/personal-use/commercial-use-suspected/ |url-status=live |archive-url=https://web.archive.org/web/20250208061425/https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/licensing/personal-use/commercial-use-suspected/ |archive-date=8 Feb 2025 |access-date=21 Jun 2025 |website=TeamViewer Support}}</ref>
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| This invalidation additionally ignores when users who paid for their lifetime perpetual licenses, where in one case with Linus of ''Linus Tech Tips'' only received a discount for the subscription for paying for a ~$5k+ software upgrade only a few months before the announcement of the sunset of versions 11 and 12 in '''December 2025'''.<ref>{{Cite news |last=LMG Clips |date=Jun 23, 2025 |title=If Buying Isn’t Owning, Then Piracy Isn’t Stealing |url=https://www.youtube.com/watch?v=uDfCYF0PLac |access-date=Jun 23, 2025 |work=[[YouTube]]}}</ref> Some highlights included with the email sent to Linus are the following:<blockquote>'''How does this affect you?'''
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| - After the above date, licenses for TeamViewer '''11 and 12 will no longer be supported''' on our global network infrastructure.h
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| - You will still be able to use these versions for local (LAN) connections, where both devices are on the same network, but internet-based remote sessions will no longer be available</blockquote><blockquote>'''Your options'''
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| We highly encourage you to consider upgrading to the latest version of TeamViewer. As a valued customer, we are pleased to offer you an '''exclusive upgrade discount''' should you choose to transition to a subscription plan.</blockquote>
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| ==See also== | | ==See also== |
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TeamViewer
| Basic Information |
| Release Year
|
2005 |
| Product Type
|
Remote Administration, Web conferencing |
| In Production
|
Yes |
| Official Website
|
https://www.teamviewer.com/ |
TeamViewer is a free proprietory remote access and remote control software
Consumer-impact summary
Overview of concerns that arise from the company's conduct regarding (if applicable):
- User freedom
- User privacy
- Business model
- Market control
Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.
Incidents
Perpetual license invalidation
- Main article: Teamviewer Terminates Perpetual Licenses
TeamViewer has previously sold a "perpetual" license for software versions 8-12, which are now discontinued. The licensing model of TeamViewer products changed in the meantime, perpetual licenses are no longer supported, and instead new customers are sold a subscription model.[1] The customer response on the community forum focuses on the legal aspect of this conduct, and about organizing a class action lawsuit against TeamViewer because alleged violation of the perpetual license terms. TeamViewer proposes that users with existing perpetual licenses "upgrade" to the latest TeamViewer under a subscription plan.
See also
References
