Futurehome Smarthub Mandatory Subscription Fee: Difference between revisions

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 *'''Support limited:''' Access to customer support channels (chat and phone support) is reserved for paying subscribers.
-These limitations were delivered via a firmware update to the hub's software, locking previously available features behind the paywall. One Futurehome software engineer, speaking on condition of anonymity, confirmed that the firmware was designed to enforce this lockout mechanism and compel users to subscribe. As of the changeover, the Futurehome system was reportedly installed in over '''38,000 Norwegian households''',<ref>{{Cite web |title=Futurehome Norge |trans-title=The updated figure of 38,000 is listed only on the Norwegian version of the site |url=https://www.futurehome.io/no/ |access-date=2025-07-13 |language=no}}</ref> all of which had to choose between paying the new fees or losing most "smart" functionality.<gallery>
+These limitations were delivered via a firmware update to the hub's software, locking previously available features behind the paywall. One Futurehome software engineer, speaking on condition of anonymity, confirmed that the firmware was designed to enforce this lockout mechanism and compel users to subscribe. As of the changeover, the Futurehome system was reportedly installed in over '''38,000 Norwegian households''',<ref>{{Cite web |title=Futurehome Norge |trans-title=The updated figure of 38,000 is listed only on the Norwegian version of the site |url=https://www.futurehome.io/no/ |access-date=2025-07-13 |language=no}}</ref> all of which had to choose between paying the new fees or losing most "smart" functionality.
+As part of the ownership transition, FHSD Connect also shut down the official Futurehome user forum, stating they were ''"consolidating support channels"'', further limiting access to help resources for users who don't subscribe.<ref>{{Cite web |title=Futurehome Forum |url=https://forum.futurehome.io |url-status=live |archive-url=https://web.archive.org/web/20250715103026/https://forum.futurehome.io/ |archive-date=2025-07-15 |access-date=2025-07-15}}</ref><gallery>
 File:Futurehome Subscription App Info 1.PNG|Futurehome app home screen prompting the user to activate a subscription.
 File:Futurehome Subscription App Info 2.PNG|Subscription-activation screen showing annual-payment terms; one link opens the subscription FAQ, the other opens a [https://us1.zonka.co/1pBYm3?language=en_US feedback form]