Logitech harmony Discontinuation: Difference between revisions
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==Background== | ==Background== | ||
{{Placeholder box|Information about the product/service history to provide the necessary context surrounding the incident}}Logitech Harmony was a line of programmable universal remotes. They let users use them to control sound bar and other IR control devices. Later models included a hub and a smartphone app. In 2021 Logitech stopped producing new remotes but announced that users will still be able to make changes to the remote they purchased. | {{Placeholder box|Information about the product/service history to provide the necessary context surrounding the incident}}Logitech Harmony was a line of programmable universal remotes. They let users use them to control sound bar and other IR control devices. Later models included a hub and a smartphone app. In 2021, Logitech stopped producing new remotes but announced that users will still be able to make changes to the remote they purchased. | ||
==Logitech Harmony discontinuation== | ==Logitech Harmony discontinuation== | ||
{{Placeholder box|Change this section's title to be descriptive of the incident. | {{Placeholder box|Change this section's title to be descriptive of the incident. | ||
Impartial and complete description of the events, including actions taken by the company, and the timeline of the incident coming to the public's attention.}}On | Impartial and complete description of the events, including actions taken by the company, and the timeline of the incident coming to the public's attention.}}On March 2025, Logitech announced that they will drop support for the older models of the Harmony remote that uses the Harmony Remote software, making them unable to be reprogrammed. On '''May 28, 2025'''. this change still affects a lot of users that are still unaware of this change. | ||
===[Company]'s response=== | ===[Company]'s response=== | ||
{{Placeholder box|If applicable, add the proposed solution to the issues by the company.}} | {{Placeholder box|If applicable, add the proposed solution to the issues by the company.}} | ||
On the discontinuation notes Logitech | On the discontinuation notes Logitech said this: | ||
“After careful consideration, and more than 10 years of dedicated support, we have made the difficult decision to discontinue support for our Harmony First Generation Remote devices,” the notice reads. “As technology continues to evolve, we recognize the challenges in maintaining our services to the standards we strive for.” | “After careful consideration, and more than 10 years of dedicated support, we have made the difficult decision to discontinue support for our Harmony First Generation Remote devices,” the notice reads. “As technology continues to evolve, we recognize the challenges in maintaining our services to the standards we strive for.” | ||
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{{Placeholder box|Summary and key issues of prevailing sentiment from the consumers and commentators that can be documented via articles, emails to support, reviews and forum posts.}} | {{Placeholder box|Summary and key issues of prevailing sentiment from the consumers and commentators that can be documented via articles, emails to support, reviews and forum posts.}} | ||
Customers were understanding of this change since the remote was between 15-25 years old, but were still disappointed that Logitech did not make an option to make local changes. | |||
Some customers are accidentally buying the older models on the second hand market, and therefore buying an unusable remote. | |||
==References== | ==References== | ||
{{reflist}} | {{reflist}} | ||
Revision as of 14:48, 19 July 2025
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Background
Logitech Harmony was a line of programmable universal remotes. They let users use them to control sound bar and other IR control devices. Later models included a hub and a smartphone app. In 2021, Logitech stopped producing new remotes but announced that users will still be able to make changes to the remote they purchased.
Logitech Harmony discontinuation
On March 2025, Logitech announced that they will drop support for the older models of the Harmony remote that uses the Harmony Remote software, making them unable to be reprogrammed. On May 28, 2025. this change still affects a lot of users that are still unaware of this change.
[Company]'s response
On the discontinuation notes Logitech said this:
“After careful consideration, and more than 10 years of dedicated support, we have made the difficult decision to discontinue support for our Harmony First Generation Remote devices,” the notice reads. “As technology continues to evolve, we recognize the challenges in maintaining our services to the standards we strive for.”
Consumer response
Customers were understanding of this change since the remote was between 15-25 years old, but were still disappointed that Logitech did not make an option to make local changes.
Some customers are accidentally buying the older models on the second hand market, and therefore buying an unusable remote.
References