Logitech harmony Discontinuation: Difference between revisions

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==Background==

~~{{Placeholder box|Information about the product/service history to provide the necessary context surrounding the incident}}~~Logitech Harmony was a line of programmable universal remotes. They let users use them to control sound bars and other IR control devices. Later models included a hub and a smartphone app. In 2021, Logitech stopped producing new remotes but announced that users will still be able to make changes to the remote they purchased.

Logitech Harmony was a line of programmable universal remotes. They let users use them to control sound bars and other IR control devices. Later models included a hub and a smartphone app. In 2021, Logitech stopped producing new remotes but announced that users will still be able to make changes to the remote they purchased.

==Logitech Harmony discontinuation==

~~{{Placeholder box|Change this section's title to be descriptive of the incident.~~

On March 2025, Logitech announced that they will drop support for the older models of the Harmony remote that uses the Harmony Remote software, making them unable to be reprogrammed. On '''May 28, 2025,''' this change still affects a lot of users that are still unaware of this change.

~~Impartial and complete description of the events, including actions taken by the company, and the timeline of the incident coming to the public's attention.}}~~On March 2025, Logitech announced that they will drop support for the older models of the Harmony remote that uses the Harmony Remote software, making them unable to be reprogrammed. On '''May 28, 2025,''' this change still affects a lot of users that are still unaware of this change.

~~===[Company]'s response===~~

~~{{Placeholder box|If applicable, add the proposed solution to the issues by the company.}}~~

===Logitech's response===

On the discontinuation notes, Logitech said this:

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==Consumer response==

~~{{Placeholder box|Summary and key issues of prevailing sentiment from the consumers and commentators that can be documented via articles, emails to support, reviews and forum posts.}}~~

Customers were understanding of this change since the remote was between 15-25 years old, but were still disappointed that Logitech did not add an option to make local changes.

Customers were understanding of this change since the remote was between 15-25 years old, but were still disappointed that Logitech did not ~~make~~ an option to make local changes.

Some customers are accidentally buying the older models on the second hand market, and therefore buying an unusable remote.

@@ Line 3: / Line 3: @@
 ==Background==
-{{Placeholder box|Information about the product/service history to provide the necessary context surrounding the incident}}Logitech Harmony was a line of programmable universal remotes. They let users use them to control sound bars and other IR control devices. Later models included a hub and a smartphone app. In 2021, Logitech stopped producing new remotes but announced that users will still be able to make changes to the remote they purchased.
+Logitech Harmony was a line of programmable universal remotes. They let users use them to control sound bars and other IR control devices. Later models included a hub and a smartphone app. In 2021, Logitech stopped producing new remotes but announced that users will still be able to make changes to the remote they purchased.
 ==Logitech Harmony discontinuation==
-{{Placeholder box|Change this section's title to be descriptive of the incident.
+On March 2025, Logitech announced that they will drop support for the older models of the Harmony remote that uses the Harmony Remote software, making them unable to be reprogrammed. On '''May 28, 2025,''' this change still affects a lot of users that are still unaware of this change.
-Impartial and complete description of the events, including actions taken by the company, and the timeline of the incident coming to the public's attention.}}On March 2025, Logitech announced that they will drop support for the older models of the Harmony remote that uses the Harmony Remote software, making them unable to be reprogrammed. On '''May 28, 2025,''' this change still affects a lot of users that are still unaware of this change.
-===[Company]'s response===
-{{Placeholder box|If applicable, add the proposed solution to the issues by the company.}}
+===Logitech's response===
 On the discontinuation notes, Logitech said this:
@@ Line 18: / Line 14: @@
 ==Consumer response==
-{{Placeholder box|Summary and key issues of prevailing sentiment from the consumers and commentators that can be documented via articles, emails to support, reviews and forum posts.}}
+Customers were understanding of this change since the remote was between 15-25 years old, but were still disappointed that Logitech did not add an option to make local changes.
-Customers were understanding of this change since the remote was between 15-25 years old, but were still disappointed that Logitech did not make an option to make local changes.
 Some customers are accidentally buying the older models on the second hand market, and therefore buying an unusable remote.