Ngenic forces subscription on previously “lifetime” Tune customers: Difference between revisions
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{{IncidentCargo | |||
|Company=Aurorakoncernen, Ngenic AB | |||
|StartDate=2025-05-14 | |||
|EndDate= | |||
|Status= | |||
|ProductLine= | |||
|Product=Ngenic Tune | |||
|ArticleType= | |||
|Type=Broken Promise, Rent-seeking | |||
|Description= | |||
}} | |||
Ngenic AB sold a hardware+cloud product called Ngenic Tune for residential heating optimization. Historically, customers could either (a) buy the hardware for 2 795 SEK and pay 49 SEK/month, or (b) buy a “one-time payment” perpetual license for 5 395 SEK with no monthly fee. In 2025, after bankruptcy and a change of ownership, the service was moved to a new company (Ngenic Energi AB). All users—including those who previously bought the one-time “lifetime” option—are now required to pay a recurring subscription (49-79 SEK/month for existing owners; regular price 99-159 SEK/month).[[File:Ngenicmail.png|thumb|Customer email (June 17, 2025) announcing the switch to subscriptions and “discounted” pricing for existing customers.]] | Ngenic AB sold a hardware+cloud product called Ngenic Tune for residential heating optimization. Historically, customers could either (a) buy the hardware for 2 795 SEK and pay 49 SEK/month, or (b) buy a “one-time payment” perpetual license for 5 395 SEK with no monthly fee. In 2025, after bankruptcy and a change of ownership, the service was moved to a new company (Ngenic Energi AB). All users—including those who previously bought the one-time “lifetime” option—are now required to pay a recurring subscription (49-79 SEK/month for existing owners; regular price 99-159 SEK/month).[[File:Ngenicmail.png|thumb|Customer email (June 17, 2025) announcing the switch to subscriptions and “discounted” pricing for existing customers.]] | ||