Netflix stream-quality controversy: Difference between revisions
added citation for terms of service blaming poor bandwidth not receiving a full bitrate stream even when internet connection is capable |
added a comment addressing earlier edits/comment re. the terms of service analysis |
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== Terms of Service analysis == | == Terms of Service analysis == | ||
Currently, Netflix offers 1080p video resolution on every plan they offer on their Plans and Pricing for a subscription. Consumers who watch Netflix on web browsers will be paying for 1080p resolution while only receiving 720p resolution maximum, because of DRM. The TOS allows Netflix to claim the user's device faulty or the user's internet speed slow to justify this behavior with the line ''"The quality of the display of the Netflix content may vary from device to device, and may be affected by a variety of factors, such as your location, the bandwidth available through and/or speed of your Internet connection. HD, Ultra HD and HDR availability is subject to your Internet service and device capabilities."'', even when a user's internet connection is more than sufficient for a 4K full bitrate stream. <ref>[[:File:Netflix terms of service covering streaming quality.png]]</ref><ref>https://help.netflix.com/legal/termsofuse</ref> | Currently, Netflix offers 1080p video resolution on every plan they offer on their Plans and Pricing for a subscription. Consumers who watch Netflix on web browsers will be paying for 1080p resolution while only receiving 720p resolution maximum, because of DRM. The TOS allows Netflix to claim the user's device faulty or the user's internet speed slow to justify this behavior with the line ''"The quality of the display of the Netflix content may vary from device to device, and may be affected by a variety of factors, such as your location, the bandwidth available through and/or speed of your Internet connection. HD, Ultra HD and HDR availability is subject to your Internet service and device capabilities."'', even when a user's internet connection is more than sufficient for a 4K full bitrate stream. <ref>[[:File:Netflix terms of service covering streaming quality.png]]</ref><ref>https://help.netflix.com/legal/termsofuse</ref><!-- In my previous edit, i put a citation needed here, and this has been addressed by quoting from the TOS, however I should have been more clear about what the citation was needed for. The issue is that the statement that this allows Netflix "to claim the user's device faulty or the user's internet speed slow to justify this behavior" is effectively a legal opinion/interpretation regarding what the TOS allows for, and it is this *opinion/interpretation* which needs to come from a source, rather than being stated in the Wiki's voice. The Wiki, in factual articles, should quote the opinions of others, rather than having opinions of its own. --> | ||
Netflix's Terms of Service (TOS) describes important information about video-quality limitations in Section 4.7, which states: | Netflix's Terms of Service (TOS) describes important information about video-quality limitations in Section 4.7, which states: | ||