General Motors (OnStar): Difference between revisions
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Business Model | Business Model | ||
* The company's business model for its OnStar service includes paywalling a critical emergency 'SOS' button, preventing non-subscribers from using it for its primary purpose of contacting emergency services. | *The company's business model for its OnStar service includes paywalling a critical emergency 'SOS' button, preventing non-subscribers from using it for its primary purpose of contacting emergency services. | ||
==Incidents== | ==Incidents== | ||
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | ||
=== Inaccessible Emergency 'SOS' Button (1996-Present) === | ===Inaccessible Emergency 'SOS' Button (1996-Present)=== | ||
This practice places a direct paywall on a critical, life-saving feature. The core of the issue rests on the classification of the OnStar system as a cellular communication device. The Wireless Communications and Public Safety Act of 1999 (the "911 Act") mandates that mobile service providers must transmit all 911 calls to a public safety answering point, regardless of whether the caller has a subscription. [2] It has been argued that by preventing a direct connection to emergency services via its most prominent emergency button, OnStar's behavior for non-subscribers is inconsistent with the spirit of this federal law and the established public expectation for emergency communication devices. [3] | |||
This practice places a direct paywall on a critical, life-saving feature. The core of the issue rests on the classification of the OnStar system as a cellular communication device. The | |||
==Products== | ==Products== | ||
* <code> | *<code>OnStar (1996): An in-vehicle telematics system. The primary consumer issue involves the paywalling of its dedicated emergency SOS button for non-subscribers.</code> | ||
==See also== | == See also == | ||
* [[Theme:Right to Repair]] | *[[Theme:Right to Repair]] | ||
* [[John Deere]] | *[[John Deere]] | ||
== References == | ==References== | ||
{{reflist}}<ref>U.S. Congress. (1999). "Wireless Communications and Public Safety Act of 1999," Public Law 106-81, 106th Congress. Retrieved August 16, 2025, from https://www.congress.gov/bill/106th-congress/senate-bill/800</ref><ref>Lopez, J. (2020, June 30). "OnStar Hands-Free Calling Will Be Sunset in 2022". GM Authority. Retrieved August 16, 2025, from https://gmauthority.com/blog/2020/06/onstar-hands-free-calling-will-be-sunset-in-2022/</ref> | {{reflist}}<ref>U.S. Congress. (1999). "Wireless Communications and Public Safety Act of 1999," Public Law 106-81, 106th Congress. Retrieved August 16, 2025, from https://www.congress.gov/bill/106th-congress/senate-bill/800</ref><ref>Lopez, J. (2020, June 30). "OnStar Hands-Free Calling Will Be Sunset in 2022". GM Authority. Retrieved August 16, 2025, from https://gmauthority.com/blog/2020/06/onstar-hands-free-calling-will-be-sunset-in-2022/</ref> | ||
[[Category:{{PAGENAME}}]] | [[Category:{{PAGENAME}}]] | ||
<references /> | |||
Revision as of 05:36, 16 August 2025
General Motors (OnStar)
| Basic information | |
|---|---|
| Founded | 1908-09-16 |
| Legal Structure | Public |
| Industry | Automotive, Technology, Information Technology |
| Official website | https://www.gm.com |
General Motors (OnStar) is a multinational automotive manufacturing company and its subsidiary, OnStar, which provides in-vehicle security, emergency, and navigation services. This article assesses the company's consumer protection stance, with a primary focus on the accessibility of emergency 911 services for non-subscribers of the OnStar service.
Consumer-impact summary
Business Model
- The company's business model for its OnStar service includes paywalling a critical emergency 'SOS' button, preventing non-subscribers from using it for its primary purpose of contacting emergency services.
Incidents
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the General Motors (OnStar) category.
Inaccessible Emergency 'SOS' Button (1996-Present)
This practice places a direct paywall on a critical, life-saving feature. The core of the issue rests on the classification of the OnStar system as a cellular communication device. The Wireless Communications and Public Safety Act of 1999 (the "911 Act") mandates that mobile service providers must transmit all 911 calls to a public safety answering point, regardless of whether the caller has a subscription. [2] It has been argued that by preventing a direct connection to emergency services via its most prominent emergency button, OnStar's behavior for non-subscribers is inconsistent with the spirit of this federal law and the established public expectation for emergency communication devices. [3]
Products
OnStar (1996): An in-vehicle telematics system. The primary consumer issue involves the paywalling of its dedicated emergency SOS button for non-subscribers.
See also
References
- ↑ U.S. Congress. (1999). "Wireless Communications and Public Safety Act of 1999," Public Law 106-81, 106th Congress. Retrieved August 16, 2025, from https://www.congress.gov/bill/106th-congress/senate-bill/800
- ↑ Lopez, J. (2020, June 30). "OnStar Hands-Free Calling Will Be Sunset in 2022". GM Authority. Retrieved August 16, 2025, from https://gmauthority.com/blog/2020/06/onstar-hands-free-calling-will-be-sunset-in-2022/